Systems and methods for implementing location based contact routing

• US 8,670,771 B2
• Filed: 10/17/2011
• Issued: 03/11/2014
• Est. Priority Date: 10/15/2010
• Status: Active Grant

• Current Assignee: Relay Inc. (Publicis Groupe SA)
• Original Assignee: Bandwidth Inc.
• Inventors: Brownworth, L. Anders, Mulcahy, James
• Primary Examiner(s): NGUYEN, KHAI MINH
• Application Number:
  US13/275,066
• Publication Number:
  US 20120094677A1
• Time in Patent Office: 876 Days
• Field of Search: 455/445, 455/456.1, 455/456.3, 455/456.5, 455/457, 455/440, 455/415, 455/414.1, 379/201.01, 379/211.02, 379/211.01, 379/387.01
• US Class Current: 455/445
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/025 using location based information parameters
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 40/005 Routing actions in the presence of nodes in sleep or doze mode
• CPC Class Codes: H04W 40/02 Communication route or path selection, e.g. power-based or shortest path routing
• CPC Class Codes: H04W 40/04 based on wireless node resources
• CPC Class Codes: H04W 40/20 based on geographic position or location
• CPC Class Codes: H04W 40/34 Modification of an existing route
• CPC Class Codes: H04W 48/00 Access restriction access security to prevent unauthorised access H04W12/08; Network selection; Access point selection
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

The location of a mobile terminal associated with a user is determined using GPS or by monitoring signals generated and received by the mobile terminal, etc. Coordinates for at least one hot spot defined by the user are accessed to determine whether the location of the mobile terminal is within the hot spot. When an incoming contact is received for the user, a determination is made as to whether there are any contact routing rules associates with the user. If so, the record of contact routing rules associated with the user is accessed. If the record of contact routing rules includes at least one contact routing rule assigned to a hot spot, the contact is routed according to the at least one contact routing rule, based on whether or not the mobile terminal is determined to be within the hot spot.

Claims

1. A method of location based contact routing in a telecommunications network, the method comprising:

determining a location of a mobile terminal, the mobile terminal associated with a user;

accessing a first set of coordinates for a first hot spot and determining, based on the first set of coordinates, that the location of the mobile terminal is within the first hot spot;

determining, based on a second set of coordinates for a second hot spot, that the second hot spot is geographically encompassed by the first hot spot;

determining, based on the second set of coordinates, whether the location of the mobile terminal is within the second hot spot;

receiving an incoming contact for the user;

accessing a record of contact routing rules associated with the user, the record including at least a first contact routing rule assigned to the first hot spot and a second contact routing rule assigned to the second hot spot; and

routing the contact according to;

(i) the second contact routing rule in response to determining that the location of the mobile terminal is within the second hot spot, and (ii) the first contact routing rule in response to determining that the location of the mobile terminal is not within the second hot spot.

2. The method of claim 1, wherein the contact is a phone call, a video call, a text message or a multimedia message.

3. The method of claim 1, wherein the location of the mobile terminal is determined by monitoring the location of the mobile terminal using a global position system.

4. The method of claim 1, wherein the location of the mobile terminal is determined by monitoring signals generated and communicated by the mobile terminal to triangulate the position of the mobile terminal.

5. The method of claim 1, wherein the first hot spot is defined by manipulating a graphical user interface of a program module to input an address and define a first area that encompasses the geographic location of the address;

and

wherein the second hot spot is defined by manipulating the graphical user interface to define a second area that is encompassed by the first area.

6. The method of claim 1, wherein the first hot spot is defined by manipulating a graphical user interface of a program module to input an address and define a first volume that encompasses the geographic location of the address;

and

wherein the second hot spot is defined by manipulating the graphical user interface to define a second volume that is encompassed by the first volume.

7. The method of claim 1, wherein the first hot spot is defined by manipulating a graphical user interface of a program module to identify a pin point on an interactive map and define a first area that encompasses the pin point;

and

wherein the second hot spot is defined by manipulating the graphical user interface to define a second area that is encompassed by the first area.

8. The method of claim 1, wherein at least one of the first contact routing rule and the second contact routing rule is defined by the user.

9. The method of claim 1, wherein at least one of the first contact routing rule and the second contact routing rule specifies that the contact is to be routed to a designated device.

10. The method of claim 1, wherein at least one of the first contact routing rule and the second contact routing rule specifies that the contact is to be routed to a plurality of designated devices simultaneously.

11. The method of claim 1, wherein at least one of the first contact routing rule and the second contact routing rule specifies that the contact is to be routed to a first device and, if the first device does not respond to the contact within a period of time, then the contact is to be routed to a second device.

12. The method of claim 1, wherein the first hot spot is defined by manipulating a graphical user interface of a program module to identify a pin point on an interactive map and define a first volume that encompasses the pin point;

and

wherein the second hot spot is defined by manipulating the graphical user interface to define a second volume that is encompassed by the first volume.

13. A contact server for implementing location based contact routing in a telecommunications network comprising:

a network interface for connecting the contact server to a packet-based network comprising at least a segment of the telecommunications network;

a memory for storing one or more program modules; and

a processor for executing the one or more program modules, wherein the one or more program modules comprise computer-executable instructions for causing the contact server to;

receive an incoming contact for a user of a mobile terminal;

access a record of contact routing rules associated with the user, the record including at least a first contact routing rule assigned to a first hot spot and a second contact routing rule assigned to a second hot spot;

access location information indicating a location of the mobile terminal;

determine, based on the location information, that the location of the mobile terminal is within the first hot spot;

determine that the first hot spot geographically encompasses the second hot spot;

determine, based on the location information, whether the location of the mobile terminal is within the second hot spot; and

route the contact according to;

(i) the second contact routing rule in response to determining that the location of the mobile terminal is within the second hot spot, and (ii) the first contact routing rule in response to determining that the location of the mobile terminal is not within the second hot spot.

14. The contact server of claim 13, wherein the one or more program modules further comprise computer-executable instructions for causing the contact server to identify the record of contact routing rules associated with the user.

15. The contact server of claim 13, wherein accessing the location information comprises communicating with an API server to obtain the location information.

16. The contact server of claim 13, wherein accessing the location information comprises communicating with the mobile terminal to obtain the location information.

17. The contact server of claim 13, wherein accessing the location information comprises accessing the memory to obtain the location information.

18. The contact server of claim 13, wherein the incoming contact for the user of the mobile terminal is a phone call, video call, a text message or a multimedia message.

19. The contact server of claim 13, wherein at least one of the first contact routing rule and the second contact routing rule specifies that the contact is to be routed to a designated device.

20. The contact server of claim 13, wherein at least one of the first contact routing rule and the second contact routing rule specifies that the contact is to be routed to a plurality of designated devices simultaneously.

21. The contact server of claim 13, wherein at least one of the first contact routing rule and the second contact routing rule specifies that the contact is to be routed to a first device and, if the first device does not respond to the contact within a period of time, then routing the contact to a second device.

22. A non-transitory computer readable medium having computer-executable instructions for executing location based contact routing in a telecommunications network, the computer-executable instructions performing steps comprising:

determining a location of a mobile terminal, the mobile terminal associated with a user;

accessing a first set of coordinates for a first hot spot and determining, based on the first set of coordinates, that the location of the mobile terminal is within the first hot spot;

determining, based on a second set of coordinates for a second hot spot, that the first hot spot geographically encompasses the second hot spot;

determining, based on the second set of coordinates, whether the location of the mobile terminal is within the second hot spot;

receiving an incoming contact for the user;

accessing a record of contact routing rules associated with the user, the record including at least a first contact routing rule assigned to the first hot spot and a second contact routing rule assigned to the second hot spot; and

routing the contact according to;

(i) the second contact routing rule in response to determining that the location of the mobile terminal is within the second hot spot, and (ii) the first contact routing rule in response to determining that the location of the mobile terminal is not within the second hot spot.