Intelligent communication

• US 8,670,791 B2
• Filed: 02/03/2009
• Issued: 03/11/2014
• Est. Priority Date: 06/25/2003
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Ye, Zhou, Wilsher, Thomas, Xiang, Jibin, Zang, Xiaolin, Shi, Jimmy, Shah, Ali, Kothari, Kalpak Dilip
• Primary Examiner(s): Agosta, Steve D
• Application Number:
  US12/365,028
• Publication Number:
  US 20090137229A1
• Time in Patent Office: 1,862 Days
• Field of Search: 455/412.1, 455/0.2, 455/414.1, 455/456.1, 455/466, 709/236, 709/238, 709/246, 370/428, 379/88.14
• US Class Current: 455/466
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

Techniques for sending communications with automatic address or device selection and content conversion are provided. A recipient and addresses and/or devices associated with the recipient are determined for a communication. A destination is selected and the format of the communication may be converted based on the selected destination, if necessary. The communication then can be sent to the selected destination using any of a number of appropriate channels.

Claims

1. A method for routing a communication, the method comprising:

receiving, at a computer system, a communication from a sender to be delivered to a recipient;

determining, by the computer system, a recipient identifier associated with the communication;

receiving, at the computer system, user preference information based on the recipient identifier, the user preference information indicating a priority scheme for determining at least one of a selected device and a selected device capability to present contents of the communication, the user being associated with at least two devices each having device capability to present the contents of the communication;

determining, by the computer system, capabilities to present contents of communications of one or more devices that indicate that a presence of a user of the device is active;

determining, by the computer system, a device to which the communication is to be delivered based upon capabilities of one or more devices that include the one or more devices that indicate that the presence of the user of the device is active, the contents of the communication, and the user preference information; and

delivering, by the computer system, the communication to the device that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information,

wherein a user is able to update the user preference information at any time to specify a different address or device having device capability to present the contents of the communication to which the communication should be delivered.

2. The method of claim 1, wherein:

the recipient identifier is not information about the device to receive the communication.

3. The method of claim 1, wherein:

the communication includes content stored in an extensible markup language (XML) document, and

wherein the recipient identifier is stored in the XML document.

4. The method of claim 1, wherein the user preference information includes a priority scheme for determining at least one of addresses and devices to receive the communication.

5. The method of claim 1, further comprising determining instant messaging presence information for the recipient,

wherein the communication is delivered further as indicated by the instant messaging presence information and a time-based priority associated with the communication.

6. The method of claim 1, wherein the user preference indicates at least one of multiple devices and multiple addresses to receive the communication based on a time of delivery of the communication.

7. The method of claim 1, further comprising:

determining a format associated with the recipient;

determining whether the communication needs to be adapted to the determined format; and

if the communication needs to be adapted, adapting the communication to the determined format before delivering the communication.

8. The method of claim 7, wherein the determined format comprises at least one of a short message system (SMS), message service (MMS), facsimile (fax), email, instant message (IM), and voice communication format.

9. The method of claim 7, wherein adapting the communication comprises adapting content of the received communication to content compatible with the determined format.

10. The method of claim 1, wherein delivering the communication further includes determining one of a plurality of communication channels through which to deliver the communication.

11. A method for establishing a connection for communication, the method comprising:

receiving, at a computer system, a recipient identifier from a sender device;

receiving, at the computer system, user preference information based on the recipient identifier, the user preference information indicating a priority scheme for determining at least one of a selected device and a selected device capability to present contents of the communication, the user being associated with at least two devices each having device capability to present the contents of the communication;

determining, by the computer system, a recipient device for receiving communications based upon capabilities to present contents communications that pass between the sender device and the recipient device via one or more connections of one or more devices that include one or more devices that indicate that the presence of the user of the device is active, and the user preference information; and

establishing, by the computer system, a connection between the sender device and the recipient device such that communications can pass between the sender device and the recipient device via the connection, the recipient device being a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information,

wherein a user is able to update the user preference information at any time to specify a different device having device capability to present the contents of the communication to which the connection should be established.

12. The method of claim 11, wherein:

the user identifier is not information about the recipient device with which to establish the connection for communication.

13. The method of claim 11, wherein the user preference information includes a priority scheme for determining the recipient device.

14. The method of claim 11, further comprising determining instant messaging presence information for the recipient,

wherein the connection is established with a recipient device further as indicated by the instant messaging presence information and a time-based priority associated with one or more of the communications that pass between the sender device and the recipient device.

15. The method of claim 11, wherein the user preference indicates at least one of multiple devices and multiple addresses for communication based on a time of establishing a connection for the communication.

16. The method of claim 11, further comprising:

determining a format associated with the recipient device;

if a communication needs to be adapted to the determined format, adapting the communication before delivering the communication to the recipient device.

17. The method of claim 16, wherein the determined format comprises at least one of a short message system (SMS), message service (MMS), facsimile (fax), email, instant message (IM), and voice communication format.

18. The method of claim 11, wherein establishing the connection further includes determining one of a plurality of communication channels through which to establish the connection.

19. A method for specifying a device to receive communications, the method comprising:

storing, by a computer system, a user identifier associated with a user;

storing, by the computer system, information for a plurality of devices associated with the user;

receiving, by the computer system, user preference information from the user, the user preference information indicating a priority scheme for determining at least one of a selected device and a selected device capability to present contents of the communication, the user being associated with at least two devices each having device capability to present the contents of the communication;

determining, by the computer system, a device in the plurality of devices associated with the user that is to be used to receive a communication for the user based upon capabilities to present contents of the communication of the plurality of devices that include one or more devices that indicate that the presence of the user of the device is active, the contents of the communication, and the user preference information, the user preference information being associated with the user identifier; and

upon receiving, by the computer system, the communication specifying the user identifier, routing the communication to the determined device that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information,

wherein a user is able to update the user preference information at any time in order to specify a different device of the plurality of devices having device capability to present the contents of the communication to receive communications for the user.

20. A device for routing communications, the device comprising:

a receiver configured to receive a communication from a first user;

an identifier module configured analyze a user identifier associated with the communication to determine a second user to receive the communication;

a user preference determiner configured to determine user preference information for delivery of the communication, the user preference information indicating a priority scheme for determining at least one of a selected device and a selected device capability to present contents of the communication, the user being associated with at least two devices each having device capability to present the contents of the communication;

a device determiner configured to determine a device to which to deliver the communication to the second user based upon capabilities to present contents of the communication of one or more devices that include one or more devices that indicate that the presence of the user of the device is active, the contents of the communication, and the user preference information; and

a sender configured to deliver the communication to the device that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information;

wherein a user is able to update the user preference information at any time to specify a different address or device having device capability to present the contents of the communication to which the communication should be delivered.

21. The device of claim 20, further comprising a formatter configured to format the received communication to a format compatible with the second user.

22. The device of claim 20, further comprising a database configured to store the user preference information.

23. The device of claim 20, wherein the communication is received in a communication type of at least one of a short message system (SMS), email, instant message (IM), and voice communication format.

24. The device of claim 20, wherein the communication is delivered in a communication type of at least one of a short message system (SMS), email, instant message (IM), and voice communication format.

25. The device of claim 20, wherein the sender is operable to deliver the communication through any of a plurality of different communication channels.

26. A computer program product embedded in a tangible and non-transitory computer readable medium and including processor-executable instructions for routing communications, the computer program product comprising:

program code for receiving a communication from a sender to be delivered to a recipient;

program code for determining a recipient identifier associated with the communication;

program code for determining capabilities to present contents of communications of one or more devices that indicate that a presence of a user of the device is active;

program code for accessing user preference information for the recipient identifier, the user preference information indicating a priority scheme for determining at least one of a selected device and a selected device capability to present contents of the communication, the user being associated with at least two devices each having device capability to present the contents of the communication;

program code for determining a device to which the communication is to be delivered based upon capabilities of one or more devices that include the one or more devices that indicate that the presence of the user of the device is active, the contents of the communication, and the user preference information; and

program code for delivering the communication to the device that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information,

wherein a user is able to update the user preference information at any time to specify a different address or device having device capability to present the contents of the communication to which the communication should be delivered.

27. The computer program product of claim 26, wherein:

the recipient identifier is not information about the device to receive the communication.

28. The computer program product of claim 26, wherein:

the communication includes content stored in an extensible markup language (XML) document, and

wherein the recipient identifier is stored in the XML document.

29. The computer program product of claim 26, wherein:

the user preference information includes a priority scheme for determining at least one of addresses and devices to receive the communication.

30. The computer program product of claim 26, further comprising:

program code for determining instant messaging presence information for the recipient,

wherein the communication is delivered further as indicated by the instant messaging presence information and a time-based priority associated with the communication.

31. The computer program product of claim 26, wherein the user preference indicates at least one of multiple devices and multiple addresses to receive the communication based on a time of delivery of the communication.

32. The computer program product of claim 26, further comprising:

program code for determining a format associated with the recipient;

program code for determining whether the communication needs to be adapted to the determined format; and

program code for, if the communication needs to be adapted, adapting the communication to the determined format before delivering the communication.

33. The computer program product of claim 32, wherein the determined format comprises at least one of a short message system (SMS), message service (MMS), facsimile (fax), email, instant message (IM), and voice communication format.

34. The computer program product of claim 26, wherein the program code for delivering the communication further includes program code for determining one of a plurality of communication channels through which to deliver the communication.

35. The computer program product of claim 34, further comprising program code for delivering the communication using a determined communication channel.

36. A system for routing a communication, the system comprising:

a processor; and

a memory configured to store a set of instructions which when executed by the processor configured the processor to;

receive a communication from a sender to be delivered to a recipient;

determine a recipient identifier associated with the communication;

receive user preference information based on the recipient identifier, the user preference information indicating a priority scheme for determining at least one of a selected device and a selected device capability to present contents of the communication, the user being associated with at least two devices each having device capability to present the contents of the communication;

determine capabilities to present contents of communications of one or more devices that indicate that a presence of a user of the device is active;

determine a device to which the communication is to be delivered based upon capabilities of one or more devices that include the one or more devices that indicate that the presence of the user of the device is active, the contents of the communication, and the user preference information; and

deliver the communication to the device that is a highest priority device indicated in the priority scheme of the user preference that is indicated to be active by the presence information,

wherein a user is able to update the user preference information at any time to specify a different address or device having device capability to present the contents of the communication to which the communication should be delivered.