×

Presence aware notification for information technology management

  • US 8,671,146 B2
  • Filed: 02/28/2007
  • Issued: 03/11/2014
  • Est. Priority Date: 02/28/2007
  • Status: Active Grant
First Claim
Patent Images

1. A server comprising:

  • a memory;

    one or more processors operatively coupled to the memory; and

    a monitoring console executable by the one or more processors and configured to query a monitoring database for alert notifications, and to select a user of a plurality of users to receive one of the alert notifications based on online presence information of the plurality of users and on a number of alerts currently being handled by individual ones of the plurality of users, wherein the user is a least-loaded user of a subset of the plurality of users who are determined, based on the online presence information, to be available to receive the one of the alert notifications.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×