System and method for providing voice messaging with dynamic content

• US 8,675,846 B2
• Filed: 04/15/2011
• Issued: 03/18/2014
• Est. Priority Date: 06/20/2006
• Status: Active Grant

• Current Assignee: RPX Corporation
• Original Assignee: RPX Corporation
• Inventors: Sapp, Dustin Kenneth, Compton, Robert Andrew
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US13/087,675
• Publication Number:
  US 20110222672A1
• Time in Patent Office: 1,068 Days
• Field of Search: 370/354, 379/68, 379/88.01, 379/88.12, 379/88.22, 379/201.12, 379/210.02, 379/88.24, 379/92.03, 379/142.08, 379/196, 379/210.01, 379/211.02, 379/215.01, 455/412.2, 704/270.1, 704/278, 705/1.1, 707/783, 707/201, 715/201, 395/2.87
• US Class Current: 379/142.08
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic message. The entity also provides a listing of end users to receive a message and information associated with the user, such as demographic or prior purchasing information. In an alternate form, the service connects to the user in a communication session and collects information from the user directly. The service then uses this information, whether provided by the entity or the end user, as the basis for selection of various content segments which will make up a dynamic message for presentation to the user.

Claims

1. A method for delivering voice messages containing dynamic content to a plurality of permission based users on behalf of a predetermined entity comprising the steps of:

creating a first user profile associated with a first permission based user;

populating said first user profile with information pertaining to said first permission based user;

storing a plurality of audio content segments associated with said predetermined entity;

creating a first voice message comprising a subset of said plurality of audio content segments based at least upon said first user profile; and

delivering said first voice message to said first permission based user via an outgoing telecommunication session.

2. The method of claim 1, wherein said first user profile includes a telephone number associated with said first permission based user.

3. The method of claim 2, wherein said first user profile includes a gender, age, and geographic location of said first permission based user.

4. The method of claim 2, wherein said first user profile includes a transaction history between said first permission based user and said predetermined entity.

5. The method of claim 4, wherein said transaction history includes at least a partial listing of previous purchases made by said first permission based user.

6. The method of claim 4, wherein said transaction history includes a listing of previous voice messages sent to said first permission based user.

7. The method of claim 4, wherein said transaction history includes an interaction between the entity and said first permission based user.

8. The method of claim 7, wherein said interaction is an e-mail.

9. The method of claim 7, wherein said interaction is a post to an electronic forum.

10. The method of claim 7, wherein said interaction is comment in response to a blog post.

11. The method of claim 6, wherein said listing of previous voice messages includes an indication of whether at least one voice message was received live by said first permission based user.

12. The method of claim 6, wherein said listing includes an amount of said voice message received by said first permission based user.

13. The method of claim 6, wherein the listing of previous voice messages includes an indication that the voice message was delivered to a voicemail or answering device of said first permission based user.

14. The method of claim 2, wherein said plurality of audio content segments are audio recordings.

15. The method of claim 14, wherein said audio recordings are recorded during a telecommunication session established in response to a request submitted to an interactive web-site.

16. The method of claim 14, wherein said audio recordings are stored in digital files.

17. The method of claim 16, wherein said digital files are provided by said predetermined entity.

18. The method of claim 2, wherein said plurality of audio content segments are generated by a text to speech algorithm.

19. The method of claim 1, wherein said first voice message is comprised of a subset of 20 said plurality of audio content segments arranged in series.

20. The method of claim 1, wherein said first voice message is comprised of a subset of said plurality of audio content segments and one or more advertisement segments arranged in series.

21. The method of claim 20, wherein said one or more advertisement segments are selected from a plurality of stored advertisement segments associated with an entity other than said predetermined entity based upon said first user profile.

22. The method of claim 1, wherein said permission based user for purposes of said delivering is a voicemail box or answering machine associated with said first permission based user.

23. A method for preventing delivery of voice messages to a specific listing of users comprising the steps of:

receiving over a communications network a request from a user indicating that said user no longer wishes to be contacted including a telephone number associated with said user;

adding said telephone number to a database listing of blocked telephone numbers within a server connected to the communication network;

receiving over the communications network a request to automatically deliver a voice message to a user device of a permission based user at a specified telephone number; and

blocking the dialing of said specified telephone number to the user device when said specified telephone number matches an entry within said database listing of blocked telephone numbers at the server.

24. The method of claim 23, wherein said request is received through a web page.

25. The method of claim 23, wherein said request is received as a DTMF tone during a live telephone call.

26. The method of claim 23, wherein said request is spoken by said permission based user and received by a voice recognition algorithm.

27. The method of claim 23, wherein said request is received as an e-mail.