Use of optical images to authenticate and enable a return with an electronic receipt

• US 8,676,653 B2
• Filed: 07/31/2012
• Issued: 03/18/2014
• Est. Priority Date: 07/31/2012
• Status: Active Grant

• Current Assignee: Walmart Apollo, LLC (WalMart Inc.)
• Original Assignee: Wal Mart Stores Inc (WalMart Inc.)
• Inventors: Argue, Stuart, Marcar, Anthony Emile
• Primary Examiner(s): Gart, Matthew
• Assistant Examiner(s): Hayles, Ashford S
• Application Number:
  US13/563,371
• Publication Number:
  US 20140040053A1
• Time in Patent Office: 595 Days
• Field of Search: 705/17, 705/14.23, 455/456.2
• US Class Current: 705/17
• CPC Class Codes: G06Q 20/047 using payment protocols involving electronic receipts
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 20/3276 using a pictured code, e.g. barcode or QR-code, being read by the M-device

Abstract

A method is disclosed for authenticating and enabling returns at a physical store location and based off of an electronic receipt. The electronic receipt may be viewed on a mobile electronic device with electronic receipts software thereon. The electronic receipts software may use machine readable codes to verify whether a customer is present at a returns terminal at a physical store location. More particularly, the electronic receipts software may contain a bar code reader module and use the camera of the mobile electronic device to capture a machine readable code such as a bar code or QR code. The electronics receipts software may recover data from the machine readable code which identifies the store, retail location, etc. This information may be compared against known values to determine that the customer is present at a returns terminal.

Claims

1. At a mobile electronic device, the mobile electronic device including a processor, system memory, and a camera, a method for returning a purchased item at a store location, the method comprising:

opening electronic receipts software in response to user input, the electronic receipts software including item return functionality for selecting items for return at store locations, the return functionality disabled upon opening the electronic receipts software;

selecting an electronic receipt stored on the mobile electronic device in response to additional user input, the electronic receipt identifying one or more purchased items;

capturing a machine readable code via the camera, the machine readable code associated with a returns POS terminal at the store location;

the processor analyzing the machine readable code to determine that the mobile electronic device is in the vicinity of a returns POS terminal;

enabling the return functionality of the electronic receipts software in response to determining that the mobile electronic device is in the vicinity of the returns POS terminal;

selecting at least one item for return at the store location in response to further user input subsequent to enabling the return functionality, the at least one item selected from among the identified one or more purchased items;

indicating the selected at least one item for entry at the returns POS terminal; and

receiving an updated electronic receipt, the updated electronic receipt representing the status of the at least one item as returned.

2. The method of claim 1, wherein the machine readable code is a QR code.

3. The method of claim 1, wherein the machine readable code contains information therein to identify the store location.

4. The method of claim 3, wherein the mobile electronic device recovers said information from the machine readable code and compares said information to stored information to determine if the customer is in a particular retail store.

5. The method of claim 3, wherein the machine readable code contains information therein to identify the particular retail store.

6. The method of claim 1, further comprising a returns associate presenting the machine readable code to the customer when the customer is present at the returns POS terminal.

7. The method of claim 1, wherein the method further comprises the electronics receipts software using GPS to determine if the mobile electronic device is located in the store location.

8. The method of claim 1, wherein indicating the selected at least one item for entry at the returns POS terminal comprises presenting the electronic receipt to a returns associate operating the returns POS terminal;

further comprising the returns associate completing the return of the at least one item at the returns POS terminal; and

wherein receiving an updated electronic receipt comprises receiving an updated electronic receipt subsequent to the returns associated completing the return of the at least one item.

9. The method of claim 1, further comprising:

the returns terminal obtaining information regarding an original purchase transaction that corresponds to the identified one or more purchased items.

10. The method of claim 1, wherein selecting at least one item for return at the store location in response to further user input comprises selecting at least one item for return at the store location in response to user input on a touch screen of the mobile electronic device.

11. A computer program product for use at a mobile electronic device, the mobile electronic device including a camera, the computer program product for implementing a method for returning a purchased item at a store location, the computer program product including one or more computer storage devices having stored thereon computer-executable instructions that, when executed at a processor, cause the mobile electronic device to perform the method including the following:

open electronic receipts software in response to user input, the electronic receipts software including item return functionality for selecting items for return at store locations, the return functionality disabled upon opening the electronic receipts software;

select an electronic receipt stored on the mobile electronic device in response to additional user input, the electronic receipt identifying one or more purchased items;

capture a machine readable code via the camera, the machine readable code associated with a returns POS terminal at the store location;

analyze the machine readable code to determine that the mobile electronic device is in the vicinity of a returns POS terminal;

enable the return functionality of the electronic receipts software in response to determining that the mobile electronic device is in the vicinity of the returns POS terminal;

select at least one item for return at the store location in response to further user input subsequent to enabling the return functionality, the at least one item selected from among the identified one or more purchased items;

indicate the selected at least one item for entry at the returns POS terminal; and

receive an updated electronic receipt, the updated electronic receipt representing the status of the at least one item as returned.

12. The computer program product of claim 11, wherein the machine readable code is a QR code.

13. The computer program product of claim 11, wherein the machine readable code contains information therein to identify the store location.

14. The computer program product of claim 13, wherein the mobile electronic device recovers said information from the machine readable code and compares said information to stored information to determine if the customer is in a particular retail store.

15. The computer program product of claim 13, wherein the machine readable code contains information therein to identify the particular retail store.

16. The computer program product of claim 11, further comprising computer-executable instructions that, when executed, cause the mobile electronics device to use GPS to determine if the mobile electronic device is located in the store location.

17. The computer program product of claim 11, wherein computer-executable instructions that, when executed, cause the mobile electronics device to indicate the selected at least one item for entry at the returns POS terminal comprise computer-executable instructions that, when executed, cause the mobile electronics device to present the electronic receipt to a returns associate operating the returns POS terminal;

and

wherein computer-executable instructions that, when executed, cause the mobile electronics device to receive an updated electronic receipt comprise computer-executable instructions that, when executed, cause the mobile electronics device to receive an updated electronic receipt subsequent to the returns associated completing the return of the at least one item.

18. The computer program product of claim 11, wherein computer-executable instructions that, when executed, cause the mobile electronics device to select at least one item for return at the store location in response to further user input comprise computer-executable instructions that, when executed, cause the mobile electronics device to select at least one item for return at the store location in response to user input on a touch screen of the mobile electronic device.