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Method and system for remote diagnostic, control, and information collection based upon a connection or connectionless communication method for sending messages to the resource manager

  • US 8,676,957 B2
  • Filed: 09/22/2003
  • Issued: 03/18/2014
  • Est. Priority Date: 09/29/1999
  • Status: Active Grant
First Claim
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1. A method of monitoring a plurality of image printing devices communicatively coupled to a first local network, comprising:

  • periodically obtaining, from an image printing device of the plurality of image printing devices by a service machine connected to a second local network at a service center using a first Internet protocol via a firewall over the Internet, first device information of the image printing device, the first device information including a globally unique identifier and at least one of a semi-static state and a dynamic state of the image printing device;

    storing, by the service machine, the obtained first device information into an information storage;

    processing, by the service machine, stored information of the plurality of image printing devices monitored by the service machine to generate second device information that includes a statistical summary of status information of each of the plurality of image printing devices; and

    transmitting, at regular periodic intervals or upon request, the second device information using a second Internet protocol from the service machine to a second computer that is connected to the first local network of the plurality of image printing devices.

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