Systems and methods for visual presentation and selection of IVR menu
First Claim
1. A method for enhancing user interaction with a plurality of destinations comprising one or more Interactive Voice Response (IVR) menu systems, the method comprising:
- (a) selecting at least one visual IVR menu from an IVR menu database at a user device, wherein said IVR menu database comprises a list of telephone numbers associated with a plurality of destinations and the associated IVR menu for each destination, wherein the visual IVR menu was downloaded and stored in the user device before establishing a phone connection to a destination; and
(b) displaying said at least one visual IVR menu to a user, wherein said at least one visual IVR menu is associated with a telephone number dialed by the user from the list of telephone numbers, further wherein said at least one visual IVR menu comprises at least one icon.
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Abstract
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. Further, a corresponding method for generating an Interactive Voice Response (IVR) database is also provided.
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Citations
20 Claims
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1. A method for enhancing user interaction with a plurality of destinations comprising one or more Interactive Voice Response (IVR) menu systems, the method comprising:
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(a) selecting at least one visual IVR menu from an IVR menu database at a user device, wherein said IVR menu database comprises a list of telephone numbers associated with a plurality of destinations and the associated IVR menu for each destination, wherein the visual IVR menu was downloaded and stored in the user device before establishing a phone connection to a destination; and (b) displaying said at least one visual IVR menu to a user, wherein said at least one visual IVR menu is associated with a telephone number dialed by the user from the list of telephone numbers, further wherein said at least one visual IVR menu comprises at least one icon. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for enhancing user interaction with a plurality of destinations comprising one or more Interactive Voice Response (IVR) menu systems, the method comprising:
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(a) selecting at least one visual IVR menu from an IVR menu database at a user device, wherein said IVR menu database comprises a list of telephone numbers associated with the plurality of destinations and the associated IVR menu for each destination, wherein the visual IVR menu was downloaded and stored in the user device before establishing a phone connection to a destination; and (b) displaying said at least one visual IVR menu to a user, wherein said at least one visual IVR menu is associated with a telephone number dialed by the user from the list of telephone numbers wherein said IVR menu database comprises at least two records associated with at least two distinct destinations, further wherein each of said at least two records comprises a business category field, and each of said at least two records have the same business category, further wherein said IVR menu database comprises a standard menu for said same business category. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A method for enhancing user interaction with a plurality of destinations comprising Interactive Voice Response (IVR) menu systems, the method comprising:
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(a) selecting at least one visual IVR menu from an IVR menu database at a user device, wherein said IVR menu database comprises a list of telephone numbers associated with the plurality of destinations and the associated IVR menu for each destination, wherein the visual IVR menu was downloaded and stored in the user device before establishing a phone connection to a destination; (b) displaying said at least one visual IVR menu to a user, wherein said at least one visual IVR menu is associated with a telephone number dialed by the user from a list of telephone numbers; and (c) selecting and displaying at least one advertisement, wherein said at least one advertisement is selected based on at least one category associated with said at least one visual IVR menu. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification