Portable continuity object
First Claim
1. A method for providing continuity over a series of transactions, the method comprising:
- establishing a communications transaction between a call center having a processor and a computerized appliance, the computerized appliance storing a data packet including context of a first transaction, wherein the communication transaction is via a first communications medium;
receiving, by the processor from the computerized appliance, the data packet in response to the communications transaction;
updating, by the processor, the data packet based on an updated context of the established communications transaction, wherein the updating by the processor includes storing the updated context in the data packet for a second transaction, and wherein the updated context indicates that the second transaction is unfinished;
transmitting the updated data packet to the computer appliance;
receiving by a second processor a request for interaction by the computerized appliance via a second communication medium different from the first communication medium;
receiving by the second processor the updated data packet storing the updated context; and
retrieving by the second processor the updated data packet for prompting an action in response to detecting that the second transaction is unfinished.
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Accused Products
Abstract
A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.
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Citations
22 Claims
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1. A method for providing continuity over a series of transactions, the method comprising:
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establishing a communications transaction between a call center having a processor and a computerized appliance, the computerized appliance storing a data packet including context of a first transaction, wherein the communication transaction is via a first communications medium; receiving, by the processor from the computerized appliance, the data packet in response to the communications transaction; updating, by the processor, the data packet based on an updated context of the established communications transaction, wherein the updating by the processor includes storing the updated context in the data packet for a second transaction, and wherein the updated context indicates that the second transaction is unfinished; transmitting the updated data packet to the computer appliance; receiving by a second processor a request for interaction by the computerized appliance via a second communication medium different from the first communication medium; receiving by the second processor the updated data packet storing the updated context; and retrieving by the second processor the updated data packet for prompting an action in response to detecting that the second transaction is unfinished. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 19, 20, 21, 22)
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10. A system for providing continuity over a series of transactions, the system comprising:
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one or more processors; and one or more memory devices, wherein the one or more memory devices have stored thereon instructions that, when corresponding portions of the instructions are executed by corresponding ones of the one or more processors, cause the one or more processors to respectively; establish a communications transaction with a computerized appliance, the computerized appliance storing a data packet including context of a first transaction, wherein the communications transaction is via a first communications medium; receive from the computerized appliance the data packet in response to the communications transaction; update the data packet based on an updated context of the established communications transaction, wherein the updating includes storing the updated context in the data packet for a second transaction, and wherein the updated context indicates that the second transaction is unfinished; transmit the updated data packet to the computer appliance; receive a request for interaction by the computerized appliance via a second communication medium different from the first communication medium; receive the updated data packet storing the updated context; and retrieve the updated data packet for prompting an action in response to detecting that the second transaction is unfinished. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification