Enhanced E911 network access for a call center using session initiation protocol (SIP) messaging
First Claim
1. A method of providing a call center with access to a public safety answering point (PSAP), comprising:
- receiving, at a telematics call center, a switched telematics call center telephone call; and
converting said switched telematics call center telephone call into an Internet Protocol (IP) based packetized telematics call center telephone call;
wherein said converted IP based packetized telematics call center telephone call is routed directly from said telematics call center to a PSAP having jurisdictional responsibility for a physical location associated with a switched telephone device associated with said switched telematics call center telephone call.
2 Assignments
0 Petitions
Accused Products
Abstract
A switched emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is converted into a session initiation protocol (SIP) packetized phone call at the call center, and routed over an IP network, for presentation to an emergency services gateway, which connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC), queried from the call center. In this way, the switched emergency call is converted into a SIP packetized phone call and routed without further passage through the public switched telephone network (PSTN).
71 Citations
14 Claims
-
1. A method of providing a call center with access to a public safety answering point (PSAP), comprising:
-
receiving, at a telematics call center, a switched telematics call center telephone call; and converting said switched telematics call center telephone call into an Internet Protocol (IP) based packetized telematics call center telephone call; wherein said converted IP based packetized telematics call center telephone call is routed directly from said telematics call center to a PSAP having jurisdictional responsibility for a physical location associated with a switched telephone device associated with said switched telematics call center telephone call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
Specification