Method of providing voicemails to a wireless information device
First Claim
1. A method of providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server, the method comprising the steps of:
- when a recording time of the voice message exceeds a maximum time, sending a standard notification to the mobile telephone indicating that an end-user of the mobile telephone has a new voicemail to listen to;
when the recording time of the voice message is less than a maximum time;
converting the voice message to an audio file format;
sending or streaming the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to transcribe the voice message into the computer to generate a transcribed text message;
including a unique identification in the transcribed text message that links the text message to the voice message held at the voicemail server;
sending the transcribed text message to the mobile phone; and
providing the voice message held at the server to the mobile telephone when the end-user of the mobile telephone selects or uses the unique identification.
3 Assignments
0 Petitions
Accused Products
Abstract
Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator and the operator intelligently transcribes the actual message from the original voice message by entering the corresponding text message (actually a succinct version of the original voice message, not a verbose word-for-word conversion) into the computer to generate a transcribed text message. The transcribed text message is then sent to the wireless information device from the computer.
Because human operators are used instead of machine transcription, voicemails are converted accurately, intelligently, appropriately and succinctly into text messages (SMS/MMS).
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Citations
20 Claims
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1. A method of providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server, the method comprising the steps of:
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when a recording time of the voice message exceeds a maximum time, sending a standard notification to the mobile telephone indicating that an end-user of the mobile telephone has a new voicemail to listen to; when the recording time of the voice message is less than a maximum time; converting the voice message to an audio file format; sending or streaming the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to transcribe the voice message into the computer to generate a transcribed text message; including a unique identification in the transcribed text message that links the text message to the voice message held at the voicemail server; sending the transcribed text message to the mobile phone; and providing the voice message held at the server to the mobile telephone when the end-user of the mobile telephone selects or uses the unique identification. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A system for providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server, the system adapted to:
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when a recording time of the voice message exceeds a maximum time, send a standard notification to the mobile telephone indicating that an end-user of the mobile telephone has a new voicemail to listen to; when the recording time of the voice message is less than a maximum time; convert the voice message to an audio file format; send or stream the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to transcribe the voice message into the computer to generate a transcribed text message; include a unique identification in the transcribed text message that links the text message to the voice message held at the voicemail server; send the transcribed text message to the mobile phone; and provide the voice message held at the server to the mobile telephone when the end-user of the mobile telephone selects or uses the unique identification. - View Dependent Claims (17, 18)
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19. A method of providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server, the method comprising the steps of:
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when the mobile telephone supports less than a certain amount of text, initially looking up text limitations in a database and automatically suggesting, by the voicemail server, an appropriate maximum recording time for the caller; converting the voice message to an audio file format; sending or streaming the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to transcribe the voice message into the computer to generate a transcribed text message; including a unique identification in the transcribed text message that links the text message to the voice message held at the voicemail server; sending the transcribed text message to the mobile phone; and providing the voice message held at the server to the mobile telephone when the end-user of the mobile telephone selects or uses the unique identification.
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20. A system for providing voicemail to a mobile telephone, in which a caller initiates a voice call to the mobile telephone, but that call is diverted to a voicemail server, with the caller then leaving a voice message on the voicemail server, the system adapted to:
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when the mobile telephone supports less than a certain amount of text, initially looking up text limitations in a database and automatically suggesting, by the voicemail server, an appropriate maximum recording time for the caller; convert the voice message to an audio file format; send or stream the audio file to a voice to text transcription system comprising at least one computer adapted to play back the voice message to an operator to enable the operator to transcribe the voice message into the computer to generate a transcribed text message; include a unique identification in the transcribed text message that links the text message to the voice message held at the voicemail server; send the transcribed text message to the mobile phone; and provide the voice message held at the server to the mobile telephone when the end-user of the mobile telephone selects or uses the unique identification.
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Specification