System and method for secure self registration with an insurance portal

• US 8,682,698 B2
• Filed: 11/16/2011
• Issued: 03/25/2014
• Est. Priority Date: 11/16/2011
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Cashman, Mark S., Bogdan, Cornell N., Madison, James A, Quinn, Hugh J.
• Primary Examiner(s): Rankins, William
• Application Number:
  US13/298,008
• Publication Number:
  US 20130124229A1
• Time in Patent Office: 860 Days
• Field of Search: 705/1.1, 705/4
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems and methods are disclosed herein for processing a first-time registration request for electronic access to a plurality of computerized insurance services. A network interface is configured to communicate with the plurality of computerized insurance services by interfacing with a plurality of disparate information platforms and communicating with a user computing device. A memory stores a portal module, a profile module, and a security module, each in the form of computer executable instructions, which, when executed by a processor, cause the system to receive a user identity, a first-time registration request of the user identity, and one or more secure information items associated with the user identity from the user computing device, determine a verification score for the user identity based on the one or more secure information items, and selectively register the user identity with a plurality of the computerized insurance services based on the verification score.

Claims

1. A system for processing a first-time registration request for electronic access to a plurality of computerized insurance services operating on a plurality of disparate information platforms, the system comprising:

a processor;

a network interface configured to;

communicate with the plurality of computerized insurance services by interfacing with the plurality of disparate information platforms, and

communicate with a user computing device located remotely to the system and the plurality of computerized insurance services, and

a memory storing a portal module, a profile module, and a security module, each in the form of computer executable instructions, which, when executed by the processor, cause the system to;

receive, via execution of the portal module by the processor, a user identity, a first-time registration request of the user identity, and one or more secure information items associated with the user identity from the user computing device,

determine, via execution of the security module by the processor, a verification score for the user identity based, at least in part, on the one or more secure information items, and

selectively register, via execution of the user profile module by the processor, the user identity with a plurality of the computerized insurance services based on the verification score.

2. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to store, in the memory,

the user identity,

at least one role associated with the user identity in relation to each of the computerized insurance services to which the user identity is registered,

the verification score, and

an authentication score, the authentication score based, at least in part, on the verification score.

3. The system of claim 2, wherein the role associated with the user identity is an insurance-related role selected from the group consisting of a personal role, a claimant role, a beneficiary role, an agent role, and a business role.

4. The system of claim 2, wherein the computer executable instructions, when executed by the processor, further cause the processor to store, in the memory, at least one document delivery preference for each of the at least one role associated with the user identity in relation to each of the computerized insurance services to which the user identity is registered.

5. The system of claim 4, wherein the at least one document delivery preference comprises a document delivery preference for monthly statements and a document delivery preference for a prospectus.

6. The system of claim 4, wherein the document delivery preference is selected from the group consisting of e-mail delivery, paper delivery, and fax delivery.

7. The system of claim 1, wherein the plurality of computerized insurance services comprises at least one non-property insurance service selected from the group consisting of a 401(k) retirement service and an annuity investment service.

8. The system of claim 1, wherein the first time registration request of the user identity is automatically routed to the security module in response to a user attempt to login directly to one of the plurality of computerized insurance services using a legacy login account.

9. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

prompt a user of the user computing device to provide the one or more secure information items after the system receives the user identity and the first-time registration request.

10. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

determine a type of secure information for each of the one or more secure information items based on information related to the user identity retrieved from one or more of the plurality of computerized insurance services, and

generate a request for the one or more secure information items according to the determined types of secure information.

11. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

determine a type of secure information for each of the one or more secure information items based on information related to the user identity retrieved from one or more public or private information databases maintained by a party other than a party that maintains the system, and

generate a request for the one or more secure information items according to the determined types of secure information.

12. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

register the user identity only if the verification score exceeds a threshold value, wherein the registration of the user identity comprises establishing one or more security credentials for the user identity, and

store the one or more security credentials, once established, in a credentials database accessible by the security module.

13. The system of claim 12, wherein the computer executable instructions, when executed by the processor, further cause the processor to determine a security credential type prior to establishing the security credential, wherein the type is determined based, at least in part, on the verification score.

14. The system of claim 12, wherein establishing one or more security credentials for the user identity comprises providing a credential generation tool to a user associated with the user identity.

15. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

determine, via a request sent from the user profile module to at least some of the plurality of computerized insurance services, if one or more legacy accounts exist associated with the user identity, and

merge or link, via the user profile module, the determined one or more legacy accounts with the user identity prior to storing the user identity in the user profile module.

16. The system of claim 1, wherein:

at least one of the plurality of computerized insurance services is implemented on a legacy information platform that is directly accessible by entering a corresponding Internet address into a web browser, and

at least one of the plurality of computerized information services is implemented on a modern information platform and is accessible only through the portal module.

17. The system of claim 1, wherein the portal module is communicatively coupled to a plurality of Internet websites, wherein each of the Internet websites provides access to one of the plurality of computerized insurance services.

18. The system of claim 1, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

identify, via the portal module, instructions received from a computerized insurance service that is maintained on a legacy information platform,

translate, via the portal module, the received instructions into instructions recognized by a modern information platform on which the portal module is run, and

generate, via the portal module, graphics instructions for display of a website to a user associated with the user identity based on the translated instructions.

19. The system of claim 1, wherein:

the user identity, once registered, is recognized by each of the plurality of computerized insurance services, and

the user identity is only entered a single time during a user activity session to provide access to at least two of the plurality of computerized insurance services.

20. The system of claim 1, wherein:

the user identity, once registered, is recognized by each of the plurality of computerized insurance services, and

the computer executable instructions, when executed by the processor, further cause the processor to generate instructions for pre-populating at least one data field in one of the plurality of computerized insurance services based on information stored in the user profile module associated with the user identity.

21. A method for processing a first-time registration request for electronic access to a plurality of computerized insurance services operating on a plurality of disparate information platforms, the method comprising:

communicating, using a processor of a system further comprising a memory storing computer executable instructions, with the plurality of computerized insurance services by interfacing with the plurality of disparate information platforms,

communicating, using the processor, of a system further comprising a memory storing computer executable instructions, with a user computing device located remotely to the system and the plurality of computerized insurance services, and

receiving, via execution of a portal module by the processor, a user identity, a first-time registration request of the user identity, and one or more secure information items associated with the user identity from the user computing device,

determining, via execution of a security module by the processor, a verification score for the user identity based, at least in part, on the one or more secure information items, and

selectively registering, via execution of a user profile module by the processor, the user identity with a plurality of the computerized insurance services based on the verification score.

22. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to store, in the memory,

the user identity,

at least one role associated with the user identity in relation to each of the computerized insurance services to which the user identity is registered,

the verification score, and

an authentication score, the authentication score based, at least in part, on the verification score.

23. The method of claim 21, wherein the first time registration request of the user identity is automatically routed to the security module in response to a user attempt to login directly to one of the plurality of computerized insurance services using a legacy login account.

24. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

prompt a user of the user computing device to provide the one or more secure information items after the system receives the user identity and the first-time registration request.

25. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

determine a type of secure information for each of the one or more secure information items based on information related to the user identity retrieved from one or more of the plurality of computerized insurance services, and

generate a request for the one or more secure information items according to the determined types of secure information.

26. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

determine a type of secure information for each of the one or more secure information items based on information related to the user identity retrieved from one or more public or private information databases maintained by a party other than a party that maintains the system, and

generate a request for the one or more secure information items according to the determined types of secure information.

27. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

register the user identity only if the verification score exceeds a threshold value, wherein the registration of the user identity comprises establishing one or more security credentials for the user identity, and

store the one or more security credentials, once established, in a credentials database accessible by the security module.

28. The method of claim 27, wherein the computer executable instructions, when executed by the processor, further cause the processor to determine a security credential type prior to establishing the security credential, wherein the type is determined based, at least in part, on the verification score.

29. The method of claim 27, wherein establishing one or more security credentials for the user identity comprises providing a credential generation tool to a user associated with the user identity.

30. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

determine, via a request sent from the user profile module to at least some of the plurality of computerized insurance services, if one or more legacy accounts exist associated with the user identity, and

merge or link, via the user profile module, the determined one or more legacy accounts with the user identity prior to storing the user identity in the user profile module.

31. The method of claim 21, wherein:

at least one of the plurality of computerized insurance services is implemented on a legacy information platform that is directly accessible by entering a corresponding Internet address into a web browser, and

at least one of the plurality of computerized information services is implemented on a modern information platform and is accessible only through the portal module.

32. The method of claim 21, wherein the portal module is communicatively coupled to a plurality of Internet websites, wherein each of the Internet websites provides access to one of the plurality of computerized insurance services.

33. The method of claim 21, wherein the computer executable instructions, when executed by the processor, further cause the processor to:

identify, via the portal module, instructions received from a computerized insurance service that is maintained on a legacy information platform,

translate, via the portal module, the received instructions into instructions recognized by a modern information platform on which the portal module is run, and

generate, via the portal module, graphics instructions for display of a website to a user associated with the user identity based on the translated instructions.

34. The method of claim 21, wherein:

the user identity, once registered, is recognized by each of the plurality of computerized insurance services, and

the user identity is only entered a single time during a user activity session to provide access at least two of the plurality of computerized insurance services.

35. The method of claim 21, wherein:

the user identity, once registered, is recognized by each of the plurality of computerized insurance services, and

the computer executable instructions, when executed by the processor, further cause the processor to generate instructions for pre-populating at least one data field in one of the plurality of computerized insurance services based on information stored in the user profile module associated with the user identity.