Patron service system and method
DCFirst Claim
1. A method of using a wireless patron unit within a venue and within a vicinity of the venue, the method comprising:
- providing at least one patron with a wireless patron unit by either permitting the at least one patron to temporarily use a venue-owned wireless patron unit that includes at least one venue specific application program, or by providing at least one venue specific application program to the at least one patron for downloading into a patron-owned wireless communication device that can be used during the at least one patron'"'"'s visit to the venue;
connecting the wireless patron unit to a server enabling communication between the wireless patron unit and the server;
entering a patron order for at least one item or service provided by the venue into the wireless patron unit;
determining a current location of the wireless patron unit;
updating a status of the patron order, and the current location of the wireless patron unit when the patron moves to a different location, on the wireless patron unit; and
displaying the patron order on a display of the wireless patron unit.
1 Assignment
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Accused Products
Abstract
A method of using a wireless patron unit within a venue, and within a vicinity of the venue, includes providing at least one patron with a wireless patron unit having a touch-screen display, which has stored therein at least one venue specific application program. The method also includes connecting the wireless patron unit to a server, entering patron-related into the wireless patron unit, and displaying patron-related information on the patron unit. The method further includes entering a patron order for at least one item or service provided by the venue, displaying the patron order and a location of the wireless patron unit, and providing a current status of the patron order on the touch-screen display of the wireless patron unit.
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Citations
20 Claims
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1. A method of using a wireless patron unit within a venue and within a vicinity of the venue, the method comprising:
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providing at least one patron with a wireless patron unit by either permitting the at least one patron to temporarily use a venue-owned wireless patron unit that includes at least one venue specific application program, or by providing at least one venue specific application program to the at least one patron for downloading into a patron-owned wireless communication device that can be used during the at least one patron'"'"'s visit to the venue; connecting the wireless patron unit to a server enabling communication between the wireless patron unit and the server; entering a patron order for at least one item or service provided by the venue into the wireless patron unit; determining a current location of the wireless patron unit; updating a status of the patron order, and the current location of the wireless patron unit when the patron moves to a different location, on the wireless patron unit; and displaying the patron order on a display of the wireless patron unit. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A non-transitory computer-readable storage medium that includes a venue specific application program for use by at least one patron using a wireless patron unit within a venue and within a vicinity of the venue, comprising:
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a connecting segment that enables communication between the wireless patron unit and a server; an entering segment that enters patron identification information into the wireless patron unit; a display segment that displays patron-related information on a display of the wireless patron unit, when available, that has been retrieved from a storage based on the patron identification information; a patron order segment that enters a patron order for at least one item or service provided by the venue; updating segment that updates a status of the patron order, and updates a current location of the wireless patron unit when the patron moves to a different location, on the wireless patron unit; a patron order display segment that displays on the display of the wireless patron unit display the patron order; and a providing segment that provides a current status of the patron order on the patron unit display.
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20. A method of using a wireless patron unit within a venue and within a vicinity of the venue, the method comprising:
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providing at least one patron with a wireless patron unit by either permitting the at least one patron to temporarily use a venue-owned wireless patron unit that includes at least one venue specific application program, or by providing at least one venue specific application program to the at least one patron for downloading into a patron-owned wireless communication device that can be used during the at least one patron'"'"'s visit to the venue; enabling communication between the wireless patron unit and a server; entering a patron order for at least one item or service provided by the venue into the wireless patron unit; entering patron preference information into a patron preference database relating to an item or service, the patron preference database including patron preferences entered by the patron, and patron preferences automatically generated by a computer based on at least one previous patron order by the at least one patron; determining a current location of the wireless patron unit; updating a status of the patron order, and the current location of the wireless patron unit when the patron moves to a different location, on the wireless patron unit; and displaying the patron order on a display of the wireless patron unit.
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Specification