Communication associated with a webpage

• US 8,682,977 B1
• Filed: 01/11/2011
• Issued: 03/25/2014
• Est. Priority Date: 03/25/2008
• Status: Active Grant

• Current Assignee: eGain Communications Corporation
• Original Assignee: eGain Communications Corporation
• Inventors: Roy, Ashutosh, Narang, Promod, Hahn, Sam, Huang, Jeffrey
• Primary Examiner(s): Donaghue, Larry
• Application Number:
  US13/004,804
• Time in Patent Office: 1,169 Days
• Field of Search: 709/205
• US Class Current: 709/205
• CPC Class Codes: G06F 16/954 Navigation, e.g. using categorised browsing
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

A method, computer-readable medium and system for enabling communication associated with a webpage are disclosed. One or more communication interfaces may be used to associate content with one or more regions of a webpage. The one or more communication interfaces may be associated with the one or more regions of the webpage. Each communication interface may enable users to submit content for access by at least one other user. In this manner, content may be associated with one or more regions of a webpage, thereby enabling users to more readily and efficiently communicate and/or provide context for content.

Claims

1. A computer-implemented method of enabling communication associated

with a webpage, said method comprising:

detecting a first user interaction with a first region of said webpage;

generating data to present a first communication interface associated with said first region, wherein said first communication interface enables submission of content associated with said first region;

detecting a second user interaction with a second region of said webpage;

generating data to present a second communication interface associated with said second region, wherein said second communication interface enables submission of content associated with said second region;

establishing a co-browsing session of said webpage between a plurality of web browsers, wherein said plurality of web browsers are executed by a plurality of computer systems disposed remotely from one another;

accessing data associated with co-browsing of said webpage;

accessing data associated with navigation of said webpage; and

accessing content based on said data associated with co-browsing of said webpage and said data associated with navigation of said webpage.

2. The method of claim 1, wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface contemporaneously with said first communication interface.

3. The method of claim 1 further comprising:

configuring access control settings for content associated with said first region;

accessing a request to display said webpage;

if a user is authorized to view said content based on said access control settings, providing said webpage and said content for presentation; and

if a user is not authorized to view said content based on said access control settings, providing said webpage without said content for presentation.

4. The method of claim 1, wherein said generating data to present said first communication interface further comprises generating data to present said first communication interface in proximity to said first region on each of said plurality of web browsers, and wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface in proximity to said second region on each of said plurality of web browsers.

5. The method of claim 1, wherein said generating data to present said first communication interface further comprises generating data to present said first communication interface in a first position on each of said plurality of web browsers, and wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface in a second position on each of said plurality of web browsers.

6. The method of claim 1, wherein said first user interaction comprises a user interaction with a first web browser of said plurality of web browsers, and wherein said second user interaction comprises a user interaction with a second web browser of said plurality of web browsers.

7. A non-transitory computer-readable medium having computer-readable program code embodied therein for causing a computer system to perform a method of enabling communication associated with a webpage, said method comprising:

detecting a first user interaction with a first region of said webpage;

generating data to present a first communication interface associated with said first region, wherein said first communication interface enables submission of content associated with said first region;

detecting a second user interaction with a second region of said webpage;

generating data to present a second communication interface associated with said second region, wherein said second communication interface enables submission of content associated with said second region;

establishing a co-browsing session of said webpage between a plurality of web browsers, wherein said plurality of web browsers are executed by a plurality of computer systems disposed remotely from one another;

accessing data associated with co-browsing of said webpage;

accessing data associated with navigation of said webpage; and

accessing content based on said data associated with co-browsing of said webpage and said data associated with navigation of said webpage.

8. The computer-readable medium of claim 7, wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface contemporaneously with said first communication interface.

9. The computer-readable medium of claim 7, wherein said method further comprises:

configuring access control settings for content associated with said first region;

accessing a request to display said webpage;

if a user is authorized to view said content based on said access control settings, providing said webpage and said content for presentation; and

if a user is not authorized to view said content based on said access control settings, providing said webpage without said content for presentation.

10. The computer-readable medium of claim 7, wherein said generating data to present said first communication interface further comprises generating data to present said first communication interface in proximity to said first region on each of said plurality of web browsers, and wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface in proximity to said second region on each of said plurality of web browsers.

11. The computer-readable medium of claim 7, wherein said generating data to present said first communication interface further comprises generating data to present said first communication interface in a first position on each of said plurality of web browsers, and wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface in a second position on each of said plurality of web browsers.

12. The computer-readable medium of claim 7, wherein said first user interaction comprises a user interaction with a first web browser of said plurality of web browsers, and wherein said second user interaction comprises a user interaction with a second web browser of said plurality of web browsers.

13. A system comprising a processor and a memory, wherein said memory comprises instructions that when executed by said system implement a method of enabling communication associated with a webpage, said method comprising:

detecting a first user interaction with a first region of said webpage;

generating data to present a first communication interface associated with said first region, wherein said first communication interface enables submission of content associated with said first region;

detecting a second user interaction with a second region of said webpage;

generating data to present a second communication interface associated with said second region, wherein said second communication interface enables submission of content associated with said second region;

establishing a co-browsing session of said webpage between a plurality of web browsers, wherein said plurality of web browsers are executed by a plurality of computer systems disposed remotely from one another;

accessing data associated with co-browsing of said webpage;

accessing data associated with navigation of said webpage; and

accessing content based on said data associated with co-browsing of said webpage and said data associated with navigation of said webpage.

14. The system of claim 13, wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface contemporaneously with said first communication interface.

15. The system of claim 13, wherein said method further comprises:

configuring access control settings for content associated with said first region;

accessing a request to display said web page;

if a user is authorized to view said content based on said access control settings, providing said webpage and said content for presentation; and

if a user is not authorized to view said content based on said access control settings, providing said webpage without said content for presentation.

16. The system of claim 13, wherein said generating data to present said first communication interface further comprises generating data to present said first communication interface in proximity to said first region on each of said plurality of web browsers, and wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface in proximity to said second region on each of said plurality of web browsers.

17. The system of claim 13, wherein said generating data to present said first communication interface further comprises generating data to present said first communication interface in a first position on each of said plurality of web browsers, and wherein said generating data to present said second communication interface further comprises generating data to present said second communication interface in a second position on each of said plurality of web browsers.

18. The system of claim 13, wherein said first user interaction comprises a user interaction with a first web browser of said plurality of web browsers, and wherein said second user interaction comprises a user interaction with a second web browser of said plurality of web browsers.