Directing service requests to providers

• US 8,683,050 B2
• Filed: 05/06/2010
• Issued: 03/25/2014
• Est. Priority Date: 05/06/2010
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Ickman, Steven W., Laird-McConnell, Thomas M., Ozzie, Raymond E.
• Primary Examiner(s): WON, MICHAEL YOUNG
• Application Number:
  US12/774,993
• Publication Number:
  US 20110276720A1
• Time in Patent Office: 1,419 Days
• Field of Search: 709/203, 709/217, 709/226, 709/227, 709/238, 709/205, 709/245, 709/249
• US Class Current: 709/227
• CPC Class Codes: G06F 9/5055 considering software capabilities, i.e. software resources associated or available to the machine
• CPC Class Codes: G06F 9/541 via adapters, e.g. between incompatible applications

Abstract

A redirection service may be used to direct a user'"'"'s request to specific providers of various types of services. When a user requests a web service (e.g., mapping, search, bookmarks, weather reports, etc.), the request is received by a redirection service. The redirection service identifies a provider of the service, and issues a redirect instruction to the user'"'"'s browser that redirects the browser to the identified service provider. The service provider may be determined by user selection, by default, or by any other mechanism. In one example, the user'"'"'s request for a service comes by selecting a link included in a web page. In another example, a user issues a direct request for the service in the form of a command. The command may be entered, in one example, through a browser or desktop search box.

Claims

1. One or more computer-readable storage devices that store executable instructions to have a first request served by a service provider, wherein the executable instructions, when executed by a computer, cause the computer to perform acts comprising:

receiving the first request from a user;

determining a type of service to which the first request relates;

identifying a service provider that provides said type of service for said user, said first request comprising a first text string that identifies said type of service and a second text string that describes information to be provided by said service provider, there being a choice of plural providers that can provide said type of service identified by said first text string, there being one specific type of service associated with said first text string;

converting said first request into a second request, wherein said second request is in a format accepted by said service provider; and

communicating, to a machine associated with said user, a redirection instruction that instructs said machine to issue said second request to a site associated with said service provider.

2. The one or more computer-readable storage devices of claim 1, wherein said type of service comprises mapping, and wherein said service provider provides maps and directions.

3. The one or more computer-readable storage devices of claim 2, wherein said first request comprises a first indication of a location for which a map is to be provided, and wherein said converting of said first request into said second request comprises:

creating a URL that identifies said service provider; and

including, in said URL, a second indication of said location that is distinct from said first indication.

4. The one or more computer-readable storage devices of claim 1, wherein said type of service comprises a search, and wherein said service provider comprises a search engine that provides results in response to a query that is in said first request.

5. The one or more computer-readable storage devices of claim 1, wherein said identifying of said service provider comprises:

determining that said user has not previously identified a service provider for said type of service;

sending, to said machine, a third request that said user select a provider for said type of service; and

receiving said user'"'"'s selection in response to said third request.

6. The one or more computer-readable storage devices of claim 1, further comprising:

determining that said machine has not yet contacted a redirection service that performs said acts; and

setting a cookie on said machine that allows said redirection service to recognize said machine upon future contacts from said machine.

7. The one or more computer-readable storage devices of claim 1, wherein said identifying of a service provider that provides said type of service for said user comprises:

identifying a default provider of said type of service;

determining that said user has not selected a service provider for said type of service; and

based on determining that said user has not selected a service provider for said type of service, using said default provider as said service provider.

8. A method of responding to a service request, the method comprising:

using a processor to perform acts comprising;

receiving the service request from a machine associated with a user, wherein the service request comprises a first indication of a service to be provided;

determining a type of service that is requested by said service request;

identifying a service provider that responds to requests, from said user, for said type of service, said first indication comprising a first text string that identifies said type of service and a second text string that describes information to be provided by said service provider, there being a choice of plural providers that can provide said type of service identified by said first text string, there being one specific type of service associated with said first text string;

creating a Uniform Resource Locator (URL) that comprises;

a domain of said service provider; and

a second indication of said service to be provided, wherein said second indication comprises, or is derived, from said first indication; and

sending, to said machine, a redirection instruction to redirect a browser on said machine to said URL.

9. The method of claim 8, wherein said type of service comprises a bookmark service, and wherein said service provider allows said user to bookmark web pages.

10. The method of claim 8, wherein said type of service comprises a weather service, and wherein said service provider provides weather reports for a region specified by said first indication.

11. The method of claim 8, wherein said service request comprises said first text string and said second text string entered through a search box of said browser, wherein a redirection service performs said acts, and wherein said browser is set to use said redirection service as a default search provider.

12. The method of claim 8, wherein said service request comprises said first text string and said second text string entered through a desktop search box provided by an operating system on said machine, wherein said text command comprises a first string that identifies said type of service and one or more second strings that describe information to be provided by said service provider.

13. The method of claim 8, further comprising:

entering into a commercial transaction with said service provider to make said service provider a default provider of said type of service;

and wherein said identifying comprises;

determining that said user has not previously chosen a provider for said type of service; and

based on said user'"'"'s not having previously chosen a provider for said type of service, using said default provider as said service provider.

14. A system for responding to service requests, the system comprising:

a processor;

a data remembrance component; and

a redirection component that is stored in said data remembrance component and that executes on said processor, wherein said redirection component receives, from a machine associated with a user, first information that comprises;

an indication of a type of service to be provided; and

an argument that describes second information that is being requested through said type of service;

wherein said redirection component identifies a service provider that provides said type of service for said user, wherein said redirection component creates a Uniform Resource Locator (URL) that requests said second information from said service provider, and wherein said redirection component communicates, to said machine through a network, an instruction for a browser on said machine to redirect to said URL, said indication comprising a first text string that identifies said type of service, said argument comprising a second text string that describes information to be provided by said service provider, there being a choice of plural providers that can provide said type of service identified by said first text string, there being one specific type of service associated with said first text string.

15. The system of claim 14, further comprising:

a database that stores users'"'"' selections of service providers for types of service;

wherein said redirection component looks up, in said database, said user'"'"'s choice of provider for said type of service, and uses said user'"'"'s choice in creating said URL.

16. The system of claim 14, wherein said redirection component determines that said user has not chosen a provider for said type of service, and sends, to said machine, a user interface that requests that said user choose a provider for said type of service, wherein said user interface comprises a finite set of providers of said type of service that are supported by said redirection component.

17. The system of claim 14 said first text string and said second text string being entered through a search box of said browser or through a desktop search box that is provided by a desktop of said machine.

18. The system of claim 14, wherein said redirection component determines that said machine has not previously used said redirection component to request any service, and wherein said redirection component sets a cookie on said machine to allow said machine to be recognized upon future contacts with said redirection component.

19. The system of claim 14, wherein said redirection component determines that said user has not previously selected a provider for said type of service, and wherein said redirection component identifies a default provider as said service provider.

20. The system of claim 14, further comprising:

a data collection component that collects statistics regarding uses of, and choices of, service providers.