Agent notification triggered by network access failure
First Claim
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1. A method of using call detail records, comprising:
- creating a plurality of call detail records in response to network access authentication process attempts, wherein the plurality of call detail records are sent to an application related to at least one of call accounting or billing;
identifying a call detail record of the plurality of call detail records related to a failed network access authentication process attempt by a portable wireless communication device attempting to place a call;
copying the call detail record related to the failed network access authentication process attempt;
transmitting the copy of the call detail record to a subscriber account management system, wherein the subscriber account management system is a non-billing and non-call accounting system;
receiving, by the subscriber account management system, the copy of the call detail record;
creating, by the subscriber account management system, a note indicating the failed network access authentication process attempt in response to receiving the copy of the call detail record;
attaching, by the subscriber account management system, the note to a subscriber account associated with the portable wireless communication device; and
presenting, by the subscriber account management system, the note to a customer care agent during a customer care call associated with the portable wireless communication device to notify the customer care agent of the failed network access authentication process attempt.
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Accused Products
Abstract
A method of electronic communication is provided. The method comprises receiving a first call detail record (CDR), where the first call detail record comprises usage information associated with a portable wireless communication device, and the usage information comprises at least a first parameter. Based on the value of the first parameter, a copy of the first call detail record is transmitted to a computer, where the computer does not perform billing functionality. The computer then changes a subscriber account associated with the portable wireless communication device or changes a provisioning associated with the portable wireless communication device.
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Citations
20 Claims
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1. A method of using call detail records, comprising:
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creating a plurality of call detail records in response to network access authentication process attempts, wherein the plurality of call detail records are sent to an application related to at least one of call accounting or billing; identifying a call detail record of the plurality of call detail records related to a failed network access authentication process attempt by a portable wireless communication device attempting to place a call; copying the call detail record related to the failed network access authentication process attempt; transmitting the copy of the call detail record to a subscriber account management system, wherein the subscriber account management system is a non-billing and non-call accounting system; receiving, by the subscriber account management system, the copy of the call detail record; creating, by the subscriber account management system, a note indicating the failed network access authentication process attempt in response to receiving the copy of the call detail record; attaching, by the subscriber account management system, the note to a subscriber account associated with the portable wireless communication device; and presenting, by the subscriber account management system, the note to a customer care agent during a customer care call associated with the portable wireless communication device to notify the customer care agent of the failed network access authentication process attempt. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of using call detail records comprising:
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creating a plurality of call detail records in response to network access authentication process attempts, wherein the plurality of call detail records are sent to an application related to at least one of call accounting or billing; identifying a call detail record of the plurality of call detail records related to a failed authentication procedure by a portable wireless communication device attempting to place a call, wherein the authentication procedure is based at least in part on an authentication key; copying the call detail record related to the failed authentication procedure; sending a copy of the call detail record to a subscriber account management system, wherein the subscriber account management system is a non-billing and non-call accounting system; creating, by the subscriber account management system, a note indicating the portable wireless communication device'"'"'s failed authentication procedure in response receiving the copy of the call detail record; coupling, by the subscriber account management system, the note to a subscriber account associated with the portable wireless communication device; receiving a customer care call associated with the portable wireless communication device; and presenting, by the subscriber account management system, the note to a customer care agent in response to the customer care call, wherein the presenting notifies the customer care agent of the failed authentication procedure. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A method of using call detail records, comprising:
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creating a plurality of call detail records in response to call origination attempts, wherein the plurality of call detail records are sent to an application related to at least one of call accounting or billing; identifying a call detail record of the plurality of call detail records related to a failed call origination attempt by a portable wireless communication device, wherein the call detail record comprises usage information indicating that the call origination attempt by the portable wireless communication device has failed; copying the call detail record related to the failed call origination attempt; routing the copy of the call detail record to a communication subscriber account management platform based on the usage information indicating the failed call origination attempt, wherein the subscriber account management system is a non-billing and non-call accounting system; receiving, by the subscriber account management platform, the copy of the call detail record; creating, by the subscriber account management system, a note indicating the portable wireless communication device'"'"'s failed origination attempt in response to receiving the copy of the call detail record; attaching, by the subscriber account management system, the note to a wireless communication service subscriber account associated with the portable wireless communication device, wherein the note comprises an indication of the failed call origination attempt. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification