System and method for centralized presence management of local and remote users
First Claim
Patent Images
1. A system for managing presence of local and remote users, comprising:
- a permissions interface configured to set up permissions for at least one presence management user, the permissions determining an amount of access to presence management information of each local and remote user and determining whether communication content monitoring is enabled, wherein permissions may be set based on groups;
at least one communication presence module configured to monitor communication statuses of the local and remote users, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server; and
a data module configured to provide presence management information of the local and remote users based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses.
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Abstract
Systems and methods for centralized presence management of local and remote users are provided. In exemplary embodiments, presence management information for the local and remote users are determined. Permissions established for at least one presence management user are reviewed to determine an amount of access to the presence management information to provide to the presence management user. The presence management information is then provided to the presence management user based on the permissions.
181 Citations
20 Claims
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1. A system for managing presence of local and remote users, comprising:
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a permissions interface configured to set up permissions for at least one presence management user, the permissions determining an amount of access to presence management information of each local and remote user and determining whether communication content monitoring is enabled, wherein permissions may be set based on groups; at least one communication presence module configured to monitor communication statuses of the local and remote users, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server; and a data module configured to provide presence management information of the local and remote users based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for managing presence of local and remote users, comprising:
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determining presence management information for the local and remote users; reviewing permissions established for at least one presence management user to determine an amount of access to the presence management information of each local and remote user, the permissions determining whether communication content monitoring is enabled, wherein permissions may be set based on groups; and providing the presence management information of the local and remote user based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses monitored by at least one communication presence module, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A non-transitory machine readable storage medium having embodied thereon a program, the program providing instructions for a method for managing presence of local and remote users, the method comprising:
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determining presence management information for the local and remote users; reviewing permissions established for at least one presence management user to determine an amount of access to the presence management information of each local and remote user, the permissions determining whether communication content monitoring is enabled, wherein permissions may be set based on groups; and providing the presence management information of the local and remote user based on the permissions to the presence management user, the presence management information provided for at least one user comprising a plurality of communication statuses monitored by at least one communication presence module, the at least one communication presence module comprising a telephony presence module that receives telephony status from a Private Branch Exchange (PBX) server.
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Specification