Method and apparatus for implementing call processing in packet telephony networks

• US 8,693,668 B2
• Filed: 04/25/2008
• Issued: 04/08/2014
• Est. Priority Date: 12/24/2002
• Status: Active Grant

• Current Assignee: Intel Corporation
• Original Assignee: Intel Corporation
• Inventors: Strathmeyer, Carl R., Finnie, Donald K., Mercer, Hugh P.
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US12/109,542
• Publication Number:
  US 20080267387A1
• Time in Patent Office: 2,174 Days
• Field of Search: 37926501-26514, 37926601-2661, 379/309
• US Class Current: 379/265.01
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 7/0003 Interconnection between telephone networks and data networks

Abstract

Various method and apparatus are provided to perform call routing, queuing and other call processing in packet telephony networks.

Claims

1. An automatic call distributor (ACD) system to perform call processing for a call, the ACD system comprising:

a media server configured to;

accept a call setup request from a call control proxy server based on a message from the call control proxy server;

establish a packet telephony call with a gateway;

retrieve a script file from a location indicated in the message; and

apply media processing to the call one or more instructions in the script file.

2. The ACD system of claim 1 wherein the media server is further configured to report a status of the call to the call control proxy server.

3. The ACD system of claim 1 wherein the media server receives one or more calls.

4. The ACD system of claim 1 wherein the media server is configured to send a reply to the call setup request to the gateway.

5. The ACD system of claim 1 wherein the media server may register a telephone address via the call control proxy server.

6. The ACD system of claim 1, further comprising:

a softswitch coupled to the call control proxy server, the softswitch configured to register telephone addresses of one or more virtual endpoints received from the call control proxy server; and

the gateway coupled to the softswitch, the gateway configured to establish the packet telephony call with the media server and send a telephone address for the call to the softswitch.

7. The ACD system of claim 1 wherein an ACD application is coupled to the call control proxy server via a standards based communications interface.

8. The ACD system of claim 7 wherein the standards based communications interface comprises a computer-telephony integration (CTI) link.

9. The ACD system of claim 1 wherein the media server is further configured to generate media in accordance with a standard language media processing script received from an ACD application.

10. A method of performing call processing for a call comprising:

accepting, by a media server, a call setup request from a call control proxy server, wherein the call setup request is based on information from a message, the message comprising a script file;

retrieving the script file from a location indicated in the call setup request; and

applying media processing to the call based on one or more instructions in the script file.

11. The method of claim 10, wherein accepting the call set up requests indicates that an ACD application determined that media processing should be applied to the call.

12. The method of claim 10 wherein retrieving the script file further comprises retrieving the script file using a Hypertext Transfer Protocol function.

13. The method of claim 10 wherein retrieving the script file further comprises generating a resource identifier based upon a reference number.

14. The method of claim 10 wherein the message comprises a call reference number and a port number for routing the call.

15. The method of claim 10 wherein the message comprises a pointer to the script file.

16. The method of claim 10 wherein the message comprises a resource identifier to the script file.

17. The method of claim 10 further comprising:

receiving a call reference number by the media server in the call setup request from the call control proxy server.

18. The method of claim 10, further comprising:

sending a reply to the call setup request to a gateway; and

establishing a packet telephony call with the gateway.

19. A method of performing call processing for a call comprising:

accepting, by a media server, a call setup request from a call control proxy server;

establishing a packet telephony call with a gateway based on the call setup request;

retrieving a script file from a location indicated in the call setup request; and

applying media processing to the call based on one or more instructions in the script file.