Method and system for automated team support message delivery

• US 8,694,594 B2
• Filed: 12/23/2011
• Issued: 04/08/2014
• Est. Priority Date: 01/03/2011
• Status: Active Grant

• Current Assignee: Johnson & Johnson Health & Wellness Solutions, Inc. (Johnson & Johnson)
• Original Assignee: Wellness and Prevention Inc (Johnson & Johnson)
• Inventors: Walsh, Thomas, Catani, Steven J., Collins, Maurice, Didyk, Lauren M., Gregorka, David A., Hetrick, John, Matthes, Jeffrey, Sox, Thomas E., Strecher, Victor J., Gidley, Helene, Finkenauer O'Day, Raphaela
• Primary Examiner(s): VU, VIET D
• Application Number:
  US13/336,080
• Publication Number:
  US 20120173640A1
• Time in Patent Office: 837 Days
• Field of Search: 709/204, 709/206, 709/217, 709/219, 709/223, 709/224
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting

Abstract

A method and system for providing personalized message delivery to one or more individual users of at least one team of users is disclosed. In accordance with the method and system, data specific to one or more individual users of at least one team of users is gathered, analyzed and used to determine preferences and order of precedence of the one or more individual users of the at least one team of users; and personalized message delivery is provided to the one or more individual users of the at least one team of users based upon the one or more individual users of the at least one team of users'"'"' preferences and order of precedence.

Claims

1. A method for providing personalized message delivery to at least one team of users or to individual users in a team, comprising:

gathering data specific to said at least one team of users or to one or more individual users in said team;

analyzing said data to determine said team'"'"'s goals or objectives;

analyzing said data to determine preferences of said at least one team of users or of said one or more individual users in said team;

determining an order of precedence of said preferences of said at least one team of users or of said one or more individual users in said team;

correlating said data, said preferences and said order of precedence to select predetermined messages for said at least one team of users or to said one or more individual users in said team; and

providing said selected, predetermined personalized messages to said at least one team of users or to said one or more individual users in said team to provide assistance in the realization of said team'"'"'s goals or objectives.

2. The method of claim 1, wherein said data is selected from the group consisting of location of one or more individual users of said at least one team of users, time that one or more individual users of said at least one team of users conducts a given activity;

response of one or more individual users of said at least one team of users to a given event, request of one or more individual users of said at least one team of users for information regarding a given event.

3. The method of claim 1, wherein said preferences are selected from the group consisting of topic, time, frequency, tone, method and mode.

4. The method of claim 1, wherein said personalized message delivery is selected from the group consisting of topic, time of delivery, tone of delivery, frequency of delivery, method of delivery and mode of delivery.

5. The method of claim 1, wherein said personalized message delivery provides messages to said one or more individual users of said at least one team of users regarding desired topics.

6. The method of claim 1, wherein said personalized message delivery provides messages to said one or more individual users of said at least one team of users at desired times.

7. The method of claim 1, wherein said personalized message delivery provides messages to said one or more individual users of said at least one team of users employing desired tones.

8. The method of claim 1, wherein said personalized message delivery provides messages to said one or more individual users of said at least one team of users at desired frequency.

9. The method of claim 1, wherein said personalized message delivery provides messages to said one or more individual users of said at least one team of users employing desired methods of delivery.

10. The method of claim 1, wherein said personalized message delivery provides messages to said one or more individual users of said at least one team of users employing desired modes of delivery.

11. The method of claim 1, wherein said method permits communication between an administrator of a team of users and one or more individual users of said team of users.

12. The method of claim 1, wherein said method permits communication between one or more individual users of a team of users.

13. The method of claim 1, wherein said method permits communication between one or more individual users of a first team of users and one or more individuals of one or more additional teams of users.

14. A system for providing personalized message delivery to one or more individual users of at least one team of users, comprising:

at least one user interface;

a server, wherein said server comprises software, wherein said software gathers data specific to said one or more individual users of said at least one team of users, analyzes said data to determine said team'"'"'s goals or objectives, analyzes said data to determine preferences of said one or more individual users of said at least one team of users, determines an order of precedence of said preferences of said one or more individual users of said at least one team of users, and correlates said data, said preferences and said order of precedence to select predetermined messages for said one or more individual users of said team of users; and

a transmitter in communication with said processor and said at least one user interface, wherein said transmitter provides said selected, predetermined personalized messages to said one or more individual users of said at least one team of users through the at least one user interface team to provide assistance in the realization of said team'"'"'s goals or objectives.

15. The system of claim 14, wherein the software is operative to receive a timing of one or more events in the one or more individual users of said at least one team of users'"'"' schedule and to queue a time for one or more transmissions of information to the one or more individual users of said at least one team of users based the one or more events in the one or more individual users of said at least one team of user'"'"'s schedule.

16. The system of claim 14, wherein the software is operative to check facts related to the one or more individual users of said at least one team of users.

17. The system of claim 15, wherein the software is operative to check the facts via an Internet query.

18. The system of claim 14, wherein the software is operative to determine an order of precedence of one or more individual users of said at least one team of users'"'"' preferences based on a goal set by the one or more individual users of said at least one team of users.

19. The system of claim 14, wherein the software is operative to add new content to the messages based upon the preferences of the one or more individual users of said at least one team of users.

20. The system of claim 14, wherein the software is operative to transmit to a network access device associated with a third party the messages transmitted to the one or more individual users of said at least one team of users.

21. The system of claim 19, wherein the software is operative to transmit to the network access device associated with a third party a reason for transmission of a particular message.

22. The system of claim 19, wherein the system is adapted to be capable of determining a location of said one or more individual users of said at least one team of users and to transmit a message to said one or more individual users of said at least one team of users based upon said location.

23. The system of claim 21, wherein the system capable of automatically determining a location comprises a GPS location device.