Diagnostic management sessions in a communication network

• US 8,700,028 B2
• Filed: 02/18/2009
• Issued: 04/15/2014
• Est. Priority Date: 03/14/2008
• Status: Expired due to Fees

• Current Assignee: Motorola Solutions, Inc.
• Original Assignee: Motorola Solutions, Inc.
• Inventors: Harris, John M., Dillon, Matt J., Vogedes, Jerome O.
• Primary Examiner(s): Edouard, Patrick
• Assistant Examiner(s): Irace, Michael
• Application Number:
  US12/372,974
• Publication Number:
  US 20090233595A1
• Time in Patent Office: 1,882 Days
• US Class Current: 455/425
• CPC Class Codes: H04L 41/0681 Configuration of triggering conditions
• CPC Class Codes: H04L 41/142 using statistical or mathematical methods
• CPC Class Codes: H04L 43/50 Testing arrangements
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements

Abstract

A system a method for managing diagnostic sessions in a communication network includes a first step (604) of determining presence information of at least one mobile station. A next step (610) includes estimating a usage probability of the at least one mobile station based on the presence information. A next step (614) includes implementing a Diagnostic Management session in response to the usage probability.

Claims

1. A method for managing diagnostic sessions in a communication network, the method comprising the steps of:

determining presence information of at least one mobile station and other mobile stations on its associated buddy list of mobile stations;

estimating a usage probability of the at least one mobile station based on the presence information of the at least one mobile station and the other mobile stations on its associated buddy list of mobile stations, the usage probability being the probability that the at least one mobile station will successfully complete a diagnostic procedure in a Diagnostic Management session; and

implementing the Diagnostic Management session in response to the usage probability.

2. The method of claim 1, further comprising the step of qualifying the at least one mobile station for implementation of a Diagnostic Management session, based on the presence information.

3. The method of claim 1, further comprising the step of comparing the usage probability against a statistical history metric of Diagnostic Management session completion success rate for that mobile station.

4. The method of claim 1, further comprising the step of establishing a diagnostic policy that defines diagnostic procedures to be performed in the Diagnostic Management session by the at least one mobile station in response to at least one of presence availability and calendar availability for that mobile station.

5. The method of claim 4, further comprising the step of downloading the policy to the at least one mobile station in a Diagnostic Management session.

6. The method of claim 4, wherein the diagnostic procedures instruct a mobile station to:

measure identified system operating parameters, assemble a report message that comprises the measured system operating parameters, and send the report message to a Diagnostic Management Server.

7. The method of claim 6, wherein the report message includes system parameter measurements, determined trigger events, and associated operations results in an Open Mobile Alliance Diagnostic Management data model.

8. The method of claim 1, the at least one mobile station or other mobile stations on the associated buddy list of mobile stations based on their respective usage probability.

9. A method for managing diagnostic sessions in a communication network, the method comprising the steps of:

establishing a diagnostic policy that defines diagnostic procedures to be performed in a Diagnostic Management session by a mobile station in response to presence availability and calendar availability for that mobile station;

determining presence information of at least one active mobile station in a coverage area of a Diagnostic Management Server;

determining presence information of other mobile stations on a buddy list of mobile stations associated with the at least one active mobile station;

qualifying the at least one active mobile station for implementation of a Diagnostic Management session, based on the presence information of the at least one active mobile station and the other mobile stations on its associated buddy list of mobile stations;

estimating a usage probability of the at least one active mobile station based on the presence information of the at least one active mobile station and the other mobile stations on its associated buddy list of mobile stations, the usage probability being the probability that the at least one mobile station will successfully complete the diagnostic procedures in the Diagnostic Management session;

comparing the usage probability for each mobile station against a statistical history metric of Diagnostic Management session completion success rate for that mobile station; and

implementing a Diagnostic Management session in response to the usage probability and attributes of the at least one active mobile station.

10. The method of claim 9, further comprising the step of downloading the policy to the at least one mobile station in a Diagnostic Management session.

11. The method of claim 9, wherein the diagnostic procedures instruct a mobile station to:

measure identified system operating parameters, assemble a report message that comprises the measured system operating parameters, and send the report message to the Diagnostic Management Server.

12. The method of claim 11, wherein the report message includes system parameter measurements, determined trigger events, and associated operations results in an Open Mobile Alliance Diagnostic Management data model.

13. The method of claim 9, wherein the implementing step is performed by the at least one active mobile station or other mobile stations on the associated buddy list of mobile stations based on their respective usage probability.

14. A system for managing diagnostic sessions in a communication network, the system comprising:

at least one mobile station and presence information associated therewith; and

at least one other mobile station on an associated buddy list of the at least one mobile station, the at least one mobile station having a usage probability estimated based on the presence information of the at least one mobile station and the other mobile stations on its associated buddy list of mobile stations, the usage probability being the probability that the at least one mobile station will successfully complete a diagnostic procedure in a Diagnostic Management session, and wherein the at least one mobile station is operable to implement the Diagnostic Management session in response to the usage probability.

15. The system of claim 14, wherein the at least one mobile station is operable to qualify its implementation of a Diagnostic Management session, based on the presence information.

16. The system of claim 14, wherein the at least one mobile station includes an Open Mobile Alliance Diagnostic Management client and associated interfaces.

17. The system of claim 14, wherein the at least one mobile station is operable to compare the usage probability against a statistical history metric of Diagnostic Management session completion success rate for that mobile station.

18. The system of claim 14, further comprising a diagnostic policy that defines diagnostic procedures to be performed in the Diagnostic Management session by the at least one mobile station in response to at least one of presence availability and calendar availability for that mobile station, wherein the at least one mobile station performs the diagnostic procedures and provides a report about the results of the diagnostic procedures.

19. The system of claim 18, further comprising a Device Management Server operable to download the policy to the at least one mobile station in a Diagnostic Management session.

20. The system of claim 19, wherein the Diagnostic Management Server includes an Open Mobile Alliance Diagnostic Management client and associated interfaces.

21. The system of claim 18, wherein the diagnostic procedures instruct a mobile station to:

measure identified system operating parameters, assemble a report message that comprises the measured system operating parameters, and send the report message to the Diagnostic Management Server.

22. The system of claim 21, wherein the report message includes system parameter measurements, determined trigger events, and associated operations results in an Open Mobile Alliance Diagnostic Management data model.

23. The system of claim 14, the at least one mobile station or other mobile stations on the associated buddy list, based on their respective usage probability, implements the Diagnostic Management session.

24. The system of claim 19, wherein the Diagnostic Management Server is operable to determine the presence information for the at least one mobile device, estimate the at least one mobile station usage probability based on the presence information, and direct the at least one mobile station to perform diagnostic procedures in accordance with the policy.