Controlling delivery of notifications in real-time communications based on communication channel state

• US 8,700,711 B2
• Filed: 09/14/2012
• Issued: 04/15/2014
• Est. Priority Date: 11/18/2009
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Travis, Amy D., Scherpa, Josef
• Primary Examiner(s): Lazaro, David
• Assistant Examiner(s): KIM, EDWARD J
• Application Number:
  US13/615,868
• Publication Number:
  US 20130007175A1
• Time in Patent Office: 578 Days
• Field of Search: 709204-207, 709/238, 709/239
• US Class Current: 709/204
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 2203/258 Service state indications
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like

Abstract

A critical notification is reliably delivered to at least one participant in a real-time communication session. A candidate delivery channel is selected, and a set of one or more communication state variables associated with the candidate delivery channel are identified. Current values associated with the communication state variables and determined, and a determination is made as to whether the current values associated with the communication state variables indicate that the notification can currently be reliably delivered using the candidate delivery channel. If the notification cannot currently be reliably delivered using the candidate delivery channel, an alternative delivery option is selected that may include using an alternative delivery channel and/or delaying delivery of the notification.

Claims

1. A computer implemented method of indicating to at least one user whether an audio communication channel is being recorded, comprising:

determining, responsive to a current value of at least one communication state variable, whether said audio communication channel can currently be reliably used to indicate to said user whether said audio communication channel is being recorded, said current value of said at least one communication state variable indicating whether an audio output on a client system associated with said user is currently muted; and

selecting, responsive to a determination that said audio communication channel cannot currently be reliably used to indicate to said user whether said audio communication channel is being recorded because said audio output on said client system associated with said user is currently muted, an alternative delivery option for indicating to said user whether said audio communication channel is being recorded, wherein said alternative delivery option comprises a window generated in a display device on said client system associated with said user, and wherein said window visually indicates whether said audio communication channel is being recorded.

2. The method of claim 1, further comprising:

determining that said audio communication channel is to be recorded; and

wherein said determining whether said audio communication channel can currently be reliably used to indicate to said user whether said audio communication channel is being recorded is responsive to said determining that said audio communication channel is to be recorded.

3. The method of claim 1, further comprising:

determining that indicating whether said audio communication channel is being recorded is required; and

wherein said determining whether said audio communication channel can currently be reliably used to indicate to said user whether said audio communication channel is being recorded is responsive to said determining that indicating whether said audio communication channel is being recorded is required.

5. The method of claim 1, further comprising:

wherein said window visually indicates that recording of said audio communication channel has been paused.

6. The method of claim 1, further comprising:

wherein said window visually indicates that recording of said audio communication channel has been stopped.

7. The method of claim 1, wherein said audio communication channel comprises a voice over IP (VoIP) communication session.

8. The method of claim 1, wherein said window comprises a pop-up window.

9. The method of claim 1, wherein said window visually indicates that said audio communication channel is being recorded.

4. A computer implemented method of indicating to at least one user whether an audio communication channel is being recorded, comprising:

determining, responsive to a current value of at least one communication state variable, whether said audio communication channel can currently be reliably used to indicate to said end user whether said audio communication channel is being recorded, said current value of said at least one communication state variable indicating whether said audio communication channel is currently on hold; and

selecting, responsive to a determination that said audio communication channel cannot currently be reliably used to indicate to said user whether said audio communication channel is being recorded because said audio communication channel is currently on hold, an alternative delivery option for indicating to said user whether said audio communication channel is being recorded, wherein said alternative delivery option comprises a window generated in a display device on said client system associated with said user, and wherein said window visually indicates whether said audio communication channel is being recorded.

10. The method of claim 4, wherein said audio communication channel comprises a voice over IP (VoIP) communication session.

11. The method of claim 4, wherein said window comprises a pop-up window.

12. The method of claim 4, wherein said window visually indicates that said audio communication channel is being recorded.

13. The method of claim 4, further comprising:

wherein said window visually indicates that recording of said audio communication channel has been paused.

14. The method of claim 4, further comprising:

wherein said window visually indicates that recording of said audio communication channel has been stopped.