Common trouble case data generating method and non-transitory computer-readable medium storing common trouble case data generating program

• US 8,700,954 B2
• Filed: 01/21/2011
• Issued: 04/15/2014
• Est. Priority Date: 01/28/2010
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Watanabe, Yukihiro, Matsumoto, Yasuhide, Sekiguchi, Atsuji, Wada, Yuji, Matsubara, Masazumi, Kikuchi, Shinji
• Primary Examiner(s): Wilson, Yolanda L
• Application Number:
  US13/011,148
• Publication Number:
  US 20110185236A1
• Time in Patent Office: 1,180 Days
• Field of Search: 714/1, 714/2, 714/26, 714/48, 702/185
• US Class Current: 714/26
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36

Abstract

A method of generating common trouble case data for managing a plurality of systems. The method includes (a) obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit, (b) obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, (c) selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, and (d) selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces on the basis of the first identifier subset to generate the common trouble case data. In the above (c), the first identifiers of the first identifier subset are identical to the third identifiers. In the above (d), the first trouble case data subset includes the first identifier subset.

Claims

1. A method of generating common trouble case data for managing a plurality of systems, the method comprising:

obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit;

obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, the third identifiers being associated with the second identifier, the template defines any one of specifications and connection relationships of the definitional system components;

selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, the first identifiers of the first identifier subset being identical to the third identifiers; and

selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset.

2. The method according to claim 1, further comprising:

obtaining second trouble case data pieces from a second trouble case data storage unit, the second trouble case data pieces including system component name data pieces;

obtaining a second identifier subset of the first identifiers from the system data storage unit, the second identifier subset being associated with the system component name data pieces; and

generating trouble case data pieces including the second trouble case data pieces and the first identifiers of the second identifier subset as the first trouble case data pieces.

3. The method according to claim 1, further comprising:

storing the first trouble case data subset in a third trouble case data storage unit.

4. The method according to claim 1, further comprising:

receiving a request specifying the system,

wherein the computer generates the common trouble case data that is relevant to the system specified by the request.

5. The method according to claim 1, further comprising:

wherein each of the actual system components is a system component that constitutes one of the plurality of systems, and the template is used for building the one of the plurality of systems;

wherein each of the definitional system components is a system component defined by the template.

6. The method according to claim 1, further comprising:

wherein the plurality of first trouble case data pieces includes the first identifiers of the actual system components where trouble has occurred.

7. A method of generating common trouble case data for managing a plurality of systems, the method comprising:

obtaining first type identifiers of devices from a system data storage unit, the devices being associated with system components that constitute respective systems;

counting the number of each of the first type identifiers;

selecting, by a computer, a first identifier subset among the first type identifiers on the basis of the counted numbers, the counted number of the first identifier of the first identifier subset satisfying a specified condition; and

selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset.

8. The method according to claim 7, further comprising:

obtaining second trouble case data pieces from a second trouble case data storage unit, the second trouble case data pieces including system component name data pieces;

obtaining a second identifier subset of the first type identifiers from the system data storage unit, the second identifier subset being associated with the system component name data pieces; and

generating trouble case data pieces including the second trouble case data pieces and the first type identifiers of the second identifier subset as the first trouble case data pieces.

9. The method according to claim 7, further comprising:

storing the first trouble case data subset in a third trouble case data storage unit.

10. The method according to claim 7, wherein the predetermined condition is whether a ratio of the counted number of the first type identifier divided by a total number of the respective systems exceeds a predetermined threshold value.

11. The method according to claim 7, wherein the plurality of first trouble case data pieces includes the first type identifiers of the devices where trouble has occurred.

12. A non-transitory computer-readable medium that stores therein a computer program for generating common trouble case data for managing a plurality of systems, the program causing a computer to execute a process, the process comprising:

obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit;

obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, the third identifiers being associated with the second identifier, the template defines any one of specifications and connection relationships of the definitional system components;

selecting a first identifier subset among the first identifiers on the basis of the third identifiers, the first identifiers of the first identifier subset being identical to the third identifiers; and

selecting a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset.

13. The non-transitory computer-readable medium to claim 12, the process further comprising:

obtaining second trouble case data pieces from a second trouble case data storage unit, the second trouble case data pieces including system component name data pieces;

obtaining a second identifier subset of the first identifiers from the system data storage unit, the second identifier subset being associated with the system component name data pieces; and

generating trouble case data pieces including the second trouble case data pieces and the first identifiers of the second identifier subset as the first trouble case data pieces.

14. The non-transitory computer-readable medium to claim 12, the process further comprising:

receiving a request specifying the system,

wherein the computer generates the common trouble case data that is relevant to the system specified by the request.

15. The non-transitory computer-readable medium to claim 12,

wherein each of the actual system components is a system component that constitutes one of the plurality of systems, and the template is used for building the one of the plurality of systems;

wherein each of the definitional system components is a system component defined by the template.

16. The non-transitory computer-readable medium to claim 12, wherein the plurality of first trouble case data pieces includes the first identifiers of the actual system components where trouble has occurred.

17. A non-transitory computer-readable medium that stores therein a computer program for generating common trouble case data for managing a plurality of systems, the program causing a computer to execute a process, the process comprising:

obtaining first type identifiers of devices from a system data storage unit, the devices being associated with system components that constitute respective systems;

counting the number of each of the first type identifiers;

selecting a first identifier subset among the first type identifiers on the basis of the counted numbers, the counted number of the first identifier of the first identifier subset satisfying a specified condition; and

selecting a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset.

18. The non-transitory computer-readable medium according to claim 17, the process further comprising:

obtaining second trouble case data pieces from a second trouble case data storage unit, the second trouble case data pieces including system component name data pieces;

obtaining a second identifier subset of the first type identifiers from the system data storage unit, the second identifier subset being associated with the system component name data pieces; and

generating trouble case data pieces including the second trouble case data pieces and the first type identifiers of the second identifier subset as the first trouble case data pieces.

19. The non-transitory computer-readable medium according to claim 17, wherein the predetermined condition is whether a ratio of the counted number of the first type identifier divided by a total number of the respective systems exceeds a predetermined threshold value.

20. The non-transitory computer-readable medium according to claim 17, wherein the plurality of first trouble case data pieces includes the first type identifiers of the devices where trouble has occurred.

21. A method of generating trouble case data, the method comprising:

obtaining, from a first memory, component identifiers of system components used in a system and a template identifier of a template used for a construction of the system, the template defines any one of specifications and connection relationships of the system components;

obtaining, from a second memory, one or more of component identifiers of one or more of components defined by the template corresponding to the obtained template identifier, the second memory storing correlation between the template identifier and the one or more of component identifiers of the one or more of the components defined by the template;

specifying, by a computer, a component identifier from the component identifiers obtained from the first memory, the specified component identifier being identical to any of the one or more of component identifiers obtained from the second memory; and

selecting trouble case data including the specified component identifier from a plurality of trouble case data pieces stored in a third memory.