Common trouble case data generating method and non-transitory computer-readable medium storing common trouble case data generating program
First Claim
1. A method of generating common trouble case data for managing a plurality of systems, the method comprising:
- obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit;
obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, the third identifiers being associated with the second identifier, the template defines any one of specifications and connection relationships of the definitional system components;
selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, the first identifiers of the first identifier subset being identical to the third identifiers; and
selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset.
1 Assignment
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Accused Products
Abstract
A method of generating common trouble case data for managing a plurality of systems. The method includes (a) obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit, (b) obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, (c) selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, and (d) selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces on the basis of the first identifier subset to generate the common trouble case data. In the above (c), the first identifiers of the first identifier subset are identical to the third identifiers. In the above (d), the first trouble case data subset includes the first identifier subset.
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Citations
21 Claims
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1. A method of generating common trouble case data for managing a plurality of systems, the method comprising:
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obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit; obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, the third identifiers being associated with the second identifier, the template defines any one of specifications and connection relationships of the definitional system components; selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, the first identifiers of the first identifier subset being identical to the third identifiers; and selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of generating common trouble case data for managing a plurality of systems, the method comprising:
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obtaining first type identifiers of devices from a system data storage unit, the devices being associated with system components that constitute respective systems; counting the number of each of the first type identifiers; selecting, by a computer, a first identifier subset among the first type identifiers on the basis of the counted numbers, the counted number of the first identifier of the first identifier subset satisfying a specified condition; and selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset. - View Dependent Claims (8, 9, 10, 11)
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12. A non-transitory computer-readable medium that stores therein a computer program for generating common trouble case data for managing a plurality of systems, the program causing a computer to execute a process, the process comprising:
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obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit; obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, the third identifiers being associated with the second identifier, the template defines any one of specifications and connection relationships of the definitional system components; selecting a first identifier subset among the first identifiers on the basis of the third identifiers, the first identifiers of the first identifier subset being identical to the third identifiers; and selecting a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset. - View Dependent Claims (13, 14, 15, 16)
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17. A non-transitory computer-readable medium that stores therein a computer program for generating common trouble case data for managing a plurality of systems, the program causing a computer to execute a process, the process comprising:
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obtaining first type identifiers of devices from a system data storage unit, the devices being associated with system components that constitute respective systems; counting the number of each of the first type identifiers; selecting a first identifier subset among the first type identifiers on the basis of the counted numbers, the counted number of the first identifier of the first identifier subset satisfying a specified condition; and selecting a first trouble case data subset among a plurality of first trouble case data pieces stored in a first trouble case data storage unit on the basis of the first identifier subset to generate the common trouble case data, the first trouble case data subset including the first identifier subset. - View Dependent Claims (18, 19, 20)
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21. A method of generating trouble case data, the method comprising:
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obtaining, from a first memory, component identifiers of system components used in a system and a template identifier of a template used for a construction of the system, the template defines any one of specifications and connection relationships of the system components; obtaining, from a second memory, one or more of component identifiers of one or more of components defined by the template corresponding to the obtained template identifier, the second memory storing correlation between the template identifier and the one or more of component identifiers of the one or more of the components defined by the template; specifying, by a computer, a component identifier from the component identifiers obtained from the first memory, the specified component identifier being identical to any of the one or more of component identifiers obtained from the second memory; and selecting trouble case data including the specified component identifier from a plurality of trouble case data pieces stored in a third memory.
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Specification