Systems and methods for computerized interactive training
First Claim
Patent Images
1. An article of manufacture comprising:
- non-transitory computer readable memory storing program code, that when executed by a computing system is configured to cause the computing system to perform operations comprising;
provide for display on a terminal to a user information regarding a real or simulated person;
provide via the terminal an instruction related to having the user verbally identify one or more needs of the person based on the information;
store an indication in computer readable memory as to whether the user correctly identified at least a first need;
provide an instruction related to having the user verbally identify at least one item that appropriately corresponds to the first need;
store an indication in computer readable memory as to whether the user correctly identified at least a first item, wherein the first item is a product and/or service, that appropriately corresponds to the first need;
provide an instruction related to having the user verbally explain why the first item corresponds to the first need;
store an indication in computer readable memory as to whether the user correctly explained why the first item corresponds to the first need; and
calculate a score based at least in part on one or more of the stored indications, including at least the indication as to whether the user correctly explained why the first item corresponds to the first need; and
report the score electronically.
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Abstract
Interactive electronic training systems and methods are described herein. Certain embodiments provide preprogrammed video, audio, and/or textual presentations of training materials which provide information related to skills/information to be trained. A scenario including real or animated actors is presented, simulating an interaction. The training system presents related queries for the trainee who audibly responds. The training system stores a score based in part on a comparison of the trainee'"'"'s response with an answer stored in training system memory. Optionally, the scores are substantially immediately presented by the system to the trainee.
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Citations
42 Claims
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1. An article of manufacture comprising:
non-transitory computer readable memory storing program code, that when executed by a computing system is configured to cause the computing system to perform operations comprising; provide for display on a terminal to a user information regarding a real or simulated person; provide via the terminal an instruction related to having the user verbally identify one or more needs of the person based on the information; store an indication in computer readable memory as to whether the user correctly identified at least a first need; provide an instruction related to having the user verbally identify at least one item that appropriately corresponds to the first need; store an indication in computer readable memory as to whether the user correctly identified at least a first item, wherein the first item is a product and/or service, that appropriately corresponds to the first need; provide an instruction related to having the user verbally explain why the first item corresponds to the first need; store an indication in computer readable memory as to whether the user correctly explained why the first item corresponds to the first need; and calculate a score based at least in part on one or more of the stored indications, including at least the indication as to whether the user correctly explained why the first item corresponds to the first need; and report the score electronically. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of training a user via an interactive electronic training system, the method comprising:
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providing for display to a trainee via an interactive electronic training system terminal information regarding a real or simulated person, wherein a first portion of the information is presented via a structured form including a plurality of data fields having corresponding data and data field names, and wherein a second portion of the information is formatted as notes including a plurality of sentences; at least partly causing the trainee to be instructed to verbally identify one or more needs of the person based on the information; at least partly causing an indication to be stored in computer readable memory as to whether the trainee correctly identified at least a first need; at least partly causing the trainee to be instructed to verbally identify at least one item that appropriately corresponds to the first need; at least partly causing an indication to be stored in computer readable memory as to whether the trainee correctly identified at least a first item, wherein the first item is a product and/or service, that appropriately corresponds to the first need; at least partly causing the trainee to be instructed to verbally explain why the first item corresponds to the first need; at least partly causing an indication to be stored in computer readable memory as to whether the trainee correctly explained why the first item corresponds to the first need; and calculating and reporting by the interactive electronic training a cumulative score based at least in part on one or more of the stored indications, including at least the indication as to whether the trainee correctly explained why the first item corresponds to the first need. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A method of training a user via an interactive electronic training system, the method comprising:
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providing information regarding a real or simulated person for display to a trainee via an interactive electronic training system terminal; at least partly causing the trainee to be instructed to verbally identify one or more needs of the person based on the information; at least partly causing an indication to be stored in computer readable memory as to whether the trainee correctly identified at least a first need; at least partly causing the trainee to be instructed to verbally identify at least one item that appropriately corresponds to the first need; at least partly causing an indication to be stored in computer readable memory as to whether the trainee correctly identified at least a first item, wherein the first item is a product and/or service, that appropriately corresponds to the first need; at least partly causing the trainee to be instructed to verbally explain why the first item corresponds to the first need; at least partly causing an indication to be stored in computer readable memory as to whether the trainee correctly explained why the first item corresponds to the first need; and calculating and reporting by the interactive electronic training a cumulative score based at least in part on one or more of the stored indications, including at least the indication as to whether the trainee correctly explained why the first item corresponds to the first need. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42)
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Specification