Method and apparatus for delivering a voice mail message with an indication of the presence of the sender

• US 8,706,090 B2
• Filed: 09/26/2003
• Issued: 04/22/2014
• Est. Priority Date: 09/26/2003
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Boyer, David G., Khakoo, Shabbir A., Ravishankar, Latha, Sumetpong, Prem
• Primary Examiner(s): Mehrpour, Melody
• Application Number:
  US10/672,633
• Publication Number:
  US 20050070254A1
• Time in Patent Office: 3,861 Days
• Field of Search: 455/413, 455/414.1, 455/418, 455/419, 455/450, 455/452.2, 455/509, 455/464, 455/67.11, 455/411, 455/453, 455/67.13, 706/11, 706/45, 706/47, 706/927, 434/118, 370/401, 370/359, 370/419, 370/200.49, 370/469, 370/237, 370/343, 370/453, 370/392, 370/329, 370/252, 370/310, 370/520, 370/450, 370/452.2, 370/241, 370/408, 370/328, 370/235, 370/230.1, 370/331, 370/260, 370/389, 370/254, 370/340, 370/336, 370/242, 370/232, 345/329, 345330-331, 345/229, 379/202.01, 379/88.19
• US Class Current: 455/413
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53341 Message reply

Abstract

A method and apparatus are disclosed for delivering voice mail messages to one or more intended recipients with an indication of the presence of the sender. A message recipient can automatically respond to a voice mail message using a desired form of communication. The presence server can provide presence information across domains so that a user in one domain can automatically obtain presence information and respond to a user in another domain. A client-side presence enabled voice mail application process (i) retrieves voice mail messages from a voice mail server of a user, (ii) queries a presence server to determine the presence of the sender of each retrieved message, and (iii) presents the retrieved voice mail message(s) to the recipient with an indication of the presence of the sender. In addition, the disclosed presence enabled voice mail application process allows the message recipient to automatically respond, for example, by an email, instant message or telephone call to a device where the sender is believed to be present.

Claims

1. A method for delivering a voice mail message to a recipient, comprising:

receiving the voice mail message from a sender;

obtaining a presence status of the sender from a presence server; and

delivering the voice mail message to the recipient via a non-instant messaging environment with an indication of a presence of the sender, the indication comprising an identification of a device where the sender is present.

2. The method of claim 1, wherein the presence server extracts presence information from a plurality of presence data stores.

3. The method of claim 2, wherein the presence server translates the presence information to a standard format.

4. The method of claim 1, wherein the presence server determines the presence status of the sender based a rule that aggregates extracted presence information.

5. The method of claim 1, wherein the recipient responds to the sender in another domain.

6. The method of claim 1, wherein the presence information indicates if the message sender can be reached at an indicated device.

7. The method of claim 1, wherein the presence information is obtained from the sender via a registration process.

8. The method of claim 1, wherein the presence information is obtained by observing activities of the sender.

9. The method of claim 1, wherein the recipient can respond to the sender in real time.

10. The method of claim 1, wherein the recipient can respond to the sender in non-real time.

11. The method of claim 1, wherein the recipient can respond to the sender using non-textual communication.

12. A method for delivering a voice mail message to a recipient, comprising:

receiving the voice mail message from a sender via a non-instant messaging environment;

obtaining a presence status of the sender; and

providing a mechanism for the recipient to automatically respond to the sender at a device where the sender is believed to be present.

13. The method of claim 12, wherein providing the mechanism for the recipient to automatically respond further comprises allowing the recipient to respond to the sender in another domain.

14. The method of claim 12, wherein the recipient can respond to the sender in real time.

15. The method of claim 12, wherein the recipient can respond to the sender in non-real time.

16. The method of claim 12, wherein the recipient can respond to the sender using non-textual communication.

17. An apparatus for delivering a voice mail message to a recipient, comprising:

a memory; and

at least one processor, coupled to the memory, operative to;

receive the voice mail message from a sender;

obtain a presence status of the sender from a presence server; and

deliver the voice mail message to the recipient via a non-instant messaging environment with an indication of a presence of the sender, the indication including an identification of a device where the sender is present.

18. The apparatus of claim 17, wherein the presence server extracts presence information from a plurality of presence data stores.

19. The apparatus of claim 18, wherein the presence server translates the presence information to a standard format.

20. The apparatus of claim 17, wherein the presence server determines the presence status of the sender based on a rule that aggregates extracted presence information.

21. The apparatus of claim 17, wherein the recipient responds to the sender in another domain.

22. The apparatus of claim 17, wherein the presence information indicates if the message sender can be reached at an indicated device.

23. The apparatus of claim 17, wherein the recipient can respond to the sender using non-textual communication.

24. The apparatus of claim 17, wherein the presence status indicates a presence status of the sender across a plurality of domains.