Electronic mail delay adaptation

• US 8,706,819 B2
• Filed: 08/21/2007
• Issued: 04/22/2014
• Est. Priority Date: 08/21/2007
• Status: Expired due to Fees

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Agarwal, Sharad, Padmanabhan, Venkata N., Mukherjee, Rajatish
• Primary Examiner(s): Hwang, Joon H
• Assistant Examiner(s): JOSHI, SURAJ M
• Application Number:
  US11/894,425
• Publication Number:
  US 20090055490A1
• Time in Patent Office: 2,436 Days
• Field of Search: 709/206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A electronic communication system that can detect and adapt to delays in delivery of e-mail messages. The system may adapt to delays by using other mechanisms to convey the information intended for delivery by e-mail. Delays may be detected using a low-latency channel to send notifications of e-mails to recipients. The notifications are likely to be received in advance of a delayed e-mail, allowing an intended e-mail recipient to detect that delivery of an e-mail has been delayed. The recipient may adapt to the delay in delivery, when a notification is received without a corresponding electronic mail message. The notification may be small relative to an e-mail message but may include enough information to allow the recipient to identify the subject matter of the corresponding e-mail message, an importance level of the e-mail message, a preferred mechanism of the sender for out-of-band communications, and/or the location from which the e-mail was sent.

Claims

1. A method comprising:

receiving, at a recipient device and from a notification server, a notification that an electronic mail message has been sent to the recipient device by a sending device, the notification being separate from and corresponding to the electronic mail message and received by the recipient device before the recipient device receives the electronic mail message, wherein the notification comprises;

a first data field containing data that functions to identify the electronic mail message,

a second data field containing data that represents an identity of a sender of the electronic mail message, and

a third data field containing data indicating that the sender of the electronic mail message is available at a voicemail system, a peer-to-peer system, or a computer other than the sending device;

determining whether a present delay time of the electronic mail message is greater than a predetermined delay threshold, the present delay time beginning when the notification is received by the recipient device;

when the present delay time is greater than the predetermined delay threshold, after the notification is received by the recipient device, and before the electronic mail message is received by the recipient device;

prompting a user of the recipient device to determine whether to contact the sender using the voicemail system, the peer-to-peer system, or the computer other than the sending device that is indicated by the third data field of the notification, and

when the user indicates that the sender is to be contacted, initiating communication with the sender using the voicemail system, the peer-to-peer system, or the computer other than the sending device that is indicated by the third data field of the notification;

collecting delay information for the electronic mail message and other electronic mail messages; and

conveying the delay information to the notification server, wherein the notification server is configured to aggregate the delay information to determine historical delays existing along various paths taken by the electronic mail message and the other electronic mail messages, the historical delays reflecting at least one of;

computed rates of delayed messages along the various paths, or

counts of numbers of the delayed messages along the various paths.

2. The method of claim 1, wherein the notification comprises an instant messaging address of the sender.

3. The method of claim 2, wherein:

the prompting comprises prompting the user of the recipient device to determine whether to contact the sender at the instant messaging address, and

the initiating comprises initiating the communication via the instant messaging system when the user of the recipient device indicates the sender is to be contacted at the instant messaging address.

4. The method of claim 1, wherein the notification consists of fewer than 100 bytes of information.

5. The method of claim 1, the notification further comprising:

a fourth data field containing data that represents a time at which the electronic mail message was sent.

6. The method of claim 1, wherein the notification comprises an Internet Protocol (IP) address for contacting the sender via the peer-to-peer system.

7. The method of claim 6, wherein:

the prompting comprises prompting the user of the recipient device to determine whether to contact the sender using the peer-to-peer system, and

the initiating comprises initiating the communication via the peer-to-peer system when the user of the recipient device indicates the sender is to be contacted using the peer-to-peer system.

8. One or more computer-readable memory devices or storage devices comprising computer-executable instructions which, when executed by one or more processors, cause the one or more processors to perform acts comprising:

receiving, at a recipient device and from a notification server, a notification that an electronic mail message has been sent to the recipient device by a sending device, the notification being separate from and corresponding to the electronic mail message and received by the recipient device before the recipient device receives the electronic mail message, wherein the notification comprises;

a first data field containing data that functions to identify the electronic mail message,

a second data field containing data that represents an identity of a sender of the electronic mail message, and

a third data field containing data indicating that the sender of the electronic mail message is available at a voicemail system, a peer-to-peer system, or a computer other than the sending device;

determining whether a present delay time of the electronic mail message is greater than a predetermined delay threshold, the present delay time beginning when the notification is received by the recipient device;

when the present delay time is greater than the predetermined delay threshold, after the notification is received by the recipient device, and before the electronic mail message is received by the recipient device;

prompting a user of the recipient device to determine whether to contact the sender using the voicemail system, the peer-to-peer system, or the computer other than the sending device that is indicated by the third data field of the notification, and

when the user indicates that the sender is to be contacted, initiating communication with the sender using the voicemail system, the peer-to-peer system, or the computer other than the sending device that is indicated by the third data field of the notification;

collecting delay information for the electronic mail message and other electronic mail messages; and

conveying the delay information to the notification server, wherein the notification server is configured to aggregate the delay information to determine historical delays existing along various paths taken by the electronic mail message and the other electronic mail messages, the historical delays reflecting at least one of;

computed rates of delayed messages along the various paths, or

counts of numbers of the delayed messages along the various paths.

9. The one or more computer-readable memory devices or storage devices of claim 8, the acts further comprising:

on the notification server, computing the rates of the delayed messages along the various paths or counting the numbers of the delayed messages along the various paths.

10. The one or more computer-readable memory devices or storage devices of claim 8, wherein the notification comprises an instant messaging address of the sender.

11. The one or more computer-readable memory devices or storage devices of claim 10, wherein:

the prompting comprises prompting the user of the recipient device to determine whether to contact the sender at the instant messaging address, and

the initiating comprises initiating the communication via the instant messaging system when the user of the recipient device indicates the sender is to be contacted at the instant messaging address.

12. The one or more computer-readable memory devices or storage devices of claim 8, the notification further comprising:

a fourth data field containing data that represents a time at which the electronic mail message was sent.

13. The one or more computer-readable memory devices or storage devices of claim 8, wherein the notification comprises an Internet Protocol (IP) address for contacting the sender via the peer-to-peer system.

14. The one or more computer-readable memory devices or storage devices of claim 13, wherein:

the prompting comprises prompting the user of the recipient device to determine whether to contact the sender using the peer-to-peer system, and

the initiating comprises initiating the communication via the peer-to-peer system when the user of the recipient device indicates the sender is to be contacted using the peer-to-peer system.

15. A recipient device comprising:

executable instructions configured to;

receive, from a notification server, a notification that an electronic mail message has been sent to the recipient device by a sending device, the notification being separate from and corresponding to the electronic mail message and received by the recipient device before the recipient device receives the electronic mail message, wherein the notification comprises;

a first data field containing data that functions to identify the electronic mail message,

a second data field containing data that represents an identity of a sender of the electronic mail message, and

a third data field containing data indicating that the sender of the electronic mail message is available at a voicemail system, a peer-to-peer system, or a computer other than the sending device;

determine whether a present delay time of the electronic mail message is greater than a predetermined delay threshold, the present delay time beginning when the notification is received by the recipient device;

when the present delay time is greater than the predetermined delay threshold, after the notification is received by the recipient device, and before the electronic mail message is received by the recipient device;

prompt a user of the recipient device to determine whether to contact the sender using the voicemail system, the peer-to-peer system, or the computer other than the sending device that is indicated by the third data field of the notification, and

when the user indicates that the sender is to be contacted, initiate communication with the sender using the voicemail system, the peer-to-peer system, or the computer other than the sending device that is indicated by the third data field of the notification;

collect delay information for the electronic mail message and other electronic mail messages; and

convey the delay information to the notification server, wherein the notification server is configured to aggregate the delay information to determine historical delays existing along various paths taken by the electronic mail message and the other electronic mail messages, the historical delays reflecting at least one of;

computed rates of delayed messages along the various paths, or

counts of numbers of the delayed messages along the various paths; and

at least one hardware processor configured to execute the instructions.

16. The recipient device of claim 15, wherein the notification comprises an instant messaging address of the sender.

17. The recipient device of claim 16, wherein the instructions are further configured to:

prompt the user of the recipient device to determine whether to contact the sender at the instant messaging address, and

initiate the communication via the instant messaging system when the user of the recipient device indicates the sender is to be contacted at the instant messaging address.

18. The recipient device of claim 15, wherein the notification comprises an Internet Protocol (IP) address for contacting the sender via the peer-to-peer system.

19. The recipient device of claim 18, wherein the instructions are further configured to:

prompt the user of the recipient device to determine whether to contact the sender using the peer-to-peer system, and

initiate the communication via the peer-to-peer system when the user of the recipient device indicates the sender is to be contacted using the peer-to-peer system.

20. A system comprising the recipient device of claim 15 and the notification server.