System and method for distributing emergency data messages to public safety answering points in a balanced manner
First Claim
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1. A system for routing emergency data messages to public safety answering points (PSAPs), said system comprising:
- a memory;
an input/output (I/O) unit;
a processing unit in communication with said memory and I/O unit, and configured to;
receive an emergency data message and cell code identifier indicative of a location of a wireless communications device of a user, wherein the received emergency data message is of a data message type including at least one of text message, instant message (IM), email, photo message, and video message;
identify PSAPs local to the user and configured to receive emergency data messages, wherein said emergency data messages are of a data message type including at least one of text message, instant message (IM), email, photo message, and video message;
determine whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message;
based on the determination of whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message, select one of the identified PSAPs to route the received emergency data message;
route the received emergency data message to the selected PSAP;
store historical information of emergency data messages communicated to PSAPs in said memory, the historical information including distribution of the emergency data messages;
access the historical information stored in said memory;
update the historical information stored in said memory after routing the emergency data message to the selected PSAP;
receive data from respective PSAPs to which the emergency data messages were sent indicating that the emergency data messages were processed; and
update the historical information in said memory to include information reflective of the processed emergency data from the respective PSAPs;
generate a processed emergency data message per time unit statistical value; and
route the emergency data message based on the processed emergency data message per time unit statistical value.
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Accused Products
Abstract
A system and method for routing emergency data messages to public safety answering points may include identifying PSAPs local to the user and configured to receive emergency data messages. A determination of distribution of previous emergency data messages to the identified PSAPs may be performed. Based on the distribution of previous emergency data messages to the identified PSAPs, one of the identified PSAPs may be selected and the emergency data message may be routed thereto.
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Citations
12 Claims
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1. A system for routing emergency data messages to public safety answering points (PSAPs), said system comprising:
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a memory; an input/output (I/O) unit; a processing unit in communication with said memory and I/O unit, and configured to; receive an emergency data message and cell code identifier indicative of a location of a wireless communications device of a user, wherein the received emergency data message is of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; identify PSAPs local to the user and configured to receive emergency data messages, wherein said emergency data messages are of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; determine whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message; based on the determination of whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message, select one of the identified PSAPs to route the received emergency data message; route the received emergency data message to the selected PSAP; store historical information of emergency data messages communicated to PSAPs in said memory, the historical information including distribution of the emergency data messages; access the historical information stored in said memory; update the historical information stored in said memory after routing the emergency data message to the selected PSAP; receive data from respective PSAPs to which the emergency data messages were sent indicating that the emergency data messages were processed; and update the historical information in said memory to include information reflective of the processed emergency data from the respective PSAPs; generate a processed emergency data message per time unit statistical value; and route the emergency data message based on the processed emergency data message per time unit statistical value. - View Dependent Claims (2, 3, 4)
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5. A method for routing emergency data messages to public safety answering points (PSAPs), said method comprising:
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identifying PSAPs local to the user and configured to receive emergency data messages, wherein said emergency data messages are of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; determining whether the capabilities of the identified PSAPs local to the user are matched with the data message type of a received emergency data message, wherein said received emergency data message is of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; based on the determination of whether the capabilities of the identified PSAPs local to the user are matched with the data message type of the received emergency data message, selecting one of the identified PSAPs to route the received emergency data message; routing the received emergency data message to the selected PSAP; storing historical information of emergency data messages communicated to PSAPs in said memory, the historical information including distribution of the emergency data messages; accessing the historical information stored in said memory; updating the historical information stored in said memory after routing the emergency data message to the selected PSAP; receiving data from respective PSAPs to which the emergency data messages were sent indicating that the emergency data messages were processed; and updating the historical information in said memory to include information reflective of the processed emergency data from the respective PSAPs; generating a processed emergency data message per time unit statistical value; and routing the emergency data message based on the processed emergency data message per time unit statistical value. - View Dependent Claims (6, 7, 8)
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9. A method for distributing emergency data messages at a PSAP, said method comprising:
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receiving an emergency data message at a PSAP, wherein the received emergency data message is of a data message type including at least one of text message, instant message (IM), email, photo message, and video message; determining distribution based on the data message type of emergency data messages to operator stations configured to handle the emergency data message type of which the received emergency data message is classified; selecting one of the operator stations based on the determined distribution to distribute the received emergency data message; and distributing the received emergency data message based on the data message type to the selected operator station. - View Dependent Claims (10, 11, 12)
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Specification