Emergency call notification for network services
First Claim
Patent Images
1. A method comprising:
- receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point;
determining, by a processor, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device;
responsive to the determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and
initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device.
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Accused Products
Abstract
Enhanced services, such as call restriction, call forwarding, anonymous call rejection, and proprietary services, may interfere with an emergency callback potentially preventing the callback from reaching the intended destination. Systems and methods for processing emergency calls to eliminate emergency callback failure in response to an emergency call being disconnected are provided herein.
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Citations
20 Claims
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1. A method comprising:
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receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point; determining, by a processor, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device; responsive to the determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device. - View Dependent Claims (2, 3, 4, 5)
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6. A system comprising:
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a processor; and a memory having stored thereon instructions that, when executed by the processor, cause the processor to perform operations comprising; receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point; determining, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device; responsive to determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14)
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15. A non-transitory computer-readable storage device comprising computer-readable instructions that, when executed by a processor, cause the processor to perform operations comprising:
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receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point; determining, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device; responsive to the determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification