Transferring a document

• US 8,712,802 B1
• Filed: 10/08/2007
• Issued: 04/29/2014
• Est. Priority Date: 10/08/2007
• Status: Active Grant

• Current Assignee: United Services Automobile Association
• Original Assignee: United Services Automobile Association
• Inventors: Griffin, Donald H. Jr.
• Primary Examiner(s): Badii, Behrang
• Application Number:
  US11/868,818
• Time in Patent Office: 2,395 Days
• Field of Search: 705/4, 705/2, 705/38, 705/36.R, 283/57
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Disclosed are systems and methods to transfer a document. The systems and methods provide techniques to provide a secure system coupled to a network, relate a transaction identifier to a transaction, allow a third party access to the secure system to transfer an electronic copy of the document to the secure system and to associate the electronic copy of the document with the transaction identifier, and receive the electronic document file from the third party on the secure system. The transaction may relate to an insurance or financial transaction.

Claims

1. A system to process an insurance claim, the system comprising:

a computing device of an information handling system of a provider, the computing device having a number of processors associated with a number of memories in various subsystems, wherein the memories include executable instructions executed on one or more of the processors to;

receive an insurance claim from an insured customer;

communicate with a third party regarding the insurance claim, wherein the third party is a person other than the insured customer;

determine that a document is required from the third party to process the insurance claim;

provide temporary credentials to the third party via an electronic mail message or a telephone conversation;

provide the third party access to a secure system using the temporary credentials via the third party entering the temporary credentials as a log-in to the secure system in order to transfer an electronic version of the document to a computer readable medium of the information handling system of the provider using a website;

receive the electronic version of the document from the third party, wherein the third party selects a transaction identifier uniquely associated with the insurance claim for the insured customer from a list of transaction identifiers and associates the transaction identifier with the electronic version of the document, and wherein the transaction identifier identifies the insurance claim;

use the transaction identifier to identify the insurance claim; and

use the document to process the insurance claim.

2. The system of claim 1, wherein the third party is a creditor for the claim.

3. The system of claim 1, wherein the third party is a debtor for the claim.

4. The system of claim 1, wherein to provide the temporary credentials to the third party comprises a temporary password is provided to the third party to access the secure system to transfer the electronic version of the document.

5. The system of claim 1, wherein the document is scanned to create the electronic version of the document.

6. The system of claim 1, further comprising at least one subsystem to:

automatically route the document to a customer service representative for processing of the insurance claim.

7. A computer-readable medium comprising computer-readable instructions to process an insurance claim, said computer-readable instructions comprising instructions executed on a number of processors to:

receive an insurance claim from an insured customer;

communicate with a third party regarding the insurance claim, wherein the third party is a person other than the insured customer;

determine that a document is required from the third party to process the insurance claim;

provide temporary credentials to the third party via an electronic mail message or a telephone conversation;

provide the third party access to a secure system using the temporary credentials via the third party entering the temporary credentials as a log-in to the secure system in order to transfer an electronic version of the document to a second computer readable medium using a website;

receive the electronic version of the document from the third party wherein the third party selects a transaction identifier uniquely associated with the insurance claim for the insured customer from a list of transaction identifiers and associates the transaction identifier with the electronic version of the document, and wherein the transaction identifier identifies the insurance claim;

use the transaction identifier to identify the insurance claim; and

use the document to process the insurance claim.

8. The computer-readable medium of claim 7, wherein the third party is a creditor for the claim.

9. The computer-readable medium of claim 7, wherein the third party is a debtor for the claim.

10. The computer-readable medium of claim 7, wherein to provide the temporary credentials to the third party comprises a temporary password is provided to the third party to access the secure system to transfer the electronic version of the document.

11. The computer-readable medium of claim 7, wherein the document is scanned to create the electronic version of the document.

12. The computer-readable medium of claim 7, further comprising computer-readable instructions to:

automatically route the document to a customer service representative for processing of the insurance claim.

13. A method to process an insurance claim, the method comprising:

utilizing a computer-readable medium having stored thereon computer-executable instructions executable on a number of processors to perform a number of steps that include;

receiving an insurance claim from an insured customer;

communicating with a third party regarding the insurance claim, wherein the third party is a person other than the insured customer;

determining that a document is required from the third party to process the insurance claim;

providing temporary credentials to the third party via an electronic mail message or a telephone conversation;

providing the third party access to a secure system using the temporary credentials via the third party entering the temporary credentials as a log-in to the secure system in order to transfer an electronic version of the document to a second computer readable medium using a website;

receiving the electronic version of the document from the third party, wherein the third party selects a transaction identifier uniquely associated with the insurance claim for the insured customer from a list of transaction identifiers and associates the transaction identifier with the electronic version of the document, and wherein the transaction identifier identifies the insurance claim;

using the transaction identifier to identify the insurance claim; and

using the document to process the insurance claim.

14. The method of claim 13, wherein the third party is a creditor for the claim.

15. The method of claim 13, wherein the third party is a debtor for the claim.

16. The method of claim 13, wherein providing the temporary credentials to the third party comprises a temporary password is provided to the third party to access the secure system to transfer the electronic version of the document.

17. The method of claim 13, wherein the document is scanned to create the electronic version of the document.

18. The method of claim 13, further comprising:

automatically routing the document to a customer service representative for processing of the insurance claim.