Transaction cost recovery queue management

• US 8,712,855 B1
• Filed: 12/17/2012
• Issued: 04/29/2014
• Est. Priority Date: 12/17/2012
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Weigman, Scott A., Whitler, Elbert Lee
• Primary Examiner(s): AN, IG TAI
• Application Number:
  US13/717,127
• Time in Patent Office: 498 Days
• Field of Search: 705/16, 705/30
• US Class Current: 705/16
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems

Abstract

Apparatus and methods for determining a transaction cost recovery amount are provided. The transaction cost recovery amount may be determined for each of a plurality of locations. The locations may include point-of-sale terminals and/or checkout lanes. The transaction cost recovery amount may be determined based on Merchant Category Code (“MCC”) information. When a customer leaves a first location associated with a first MCC, the customer may be informed of a transaction cost recovery amount at a second location. The second location may be associated with a second MCC. The transaction cost recovery amount may be determined based on a product inventory. The transaction cost recovery amount may be imposed to maintain an inventory level above a critical level. The transaction cost recovery amount may be based on a decrease and/or increase in an inventory level.

Claims

1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for managing a queue at a merchant location, the method comprising:

imposing a first surcharge at a first checkout lane;

monitoring a transaction activity at the first checkout lane;

imposing a second surcharge at a second checkout lane when the transaction activity at the first checkout lane exceeds a pre-determined threshold;

wherein monitoring the transaction activity comprising monitoring a number of transactions processed by a point-of-sale device during a pre-determined period of time; and

wherein the second surcharge is determined based on attaining a target level of transaction activity at the first checkout lane.

2. The media of claim 1, the monitoring the transaction activity comprising monitoring a number of items scanned by a point-of-sale device during a pre-determined period of time.

3. The media of claim 1 further comprising, when the transaction activity at the first checkout lane is below the pre-determined threshold, imposing the first surcharge at the second checkout lane.

4. The media of claim 1 wherein:

the first checkout lane is manned; and

the second checkout lane is unmanned.

5. The media of claim 1 wherein the first surcharge is greater in magnitude than the second surcharge.

6. A system for managing a checkout queue, the system comprising a point-of-sale (“

POS”

) controller configured to;

impose a first surcharge at a first POS terminal;

detect a change in a queue performance metric, the queue performance metric corresponding to a length of a patron queue waiting to use the first POS terminal;

determine whether the change exceeds a threshold value;

impose a second surcharge at a second POS terminal when the change in the queue performance metric exceeds the threshold value; and

determine the second surcharge based on attaining a target queue performance metric.

7. The system of claim 6 wherein the first POS terminal and the second POS terminal are located at a shared street address.

8. The system of claim 6 wherein the POS controller is further configured to transmit an attribute of the second surcharge to a display when the change in the queue performance metric exceeds the threshold.

9. The system of claim 8 wherein, when the change in the queue performance metric exceeds the threshold value at a first time, the POS controller is further configured to impose the second surcharge at the second POS terminal at a second time, the second time being later than the first time.

10. The system of claim 9 wherein a duration between the first time and the second time corresponds to a surcharge notice time.

11. The system of claim 6 wherein:

the POS controller is configured to receive transactions from a plurality of manned POS terminals;

the queue performance metric is associated with one of the plurality of manned POS terminals; and

the POS controller is configured to impose the second surcharge when the change in the queue performance metric associated with the one of the plurality of manned POS terminals exceeds the pre-determined threshold.

12. The system of claim 6 further comprising:

a first sensor configured to monitor patrons entering a merchant location;

a second sensor configured to monitor patrons exiting the merchant location; and

wherein, the POS controller is further configured to determine;

a first rate of patrons entering the merchant location;

a second rate of patrons exiting the merchant location; and

the change in the queue performance metric based on a difference between the first rate and the second rate.

13. The system of claim 12, wherein, when the merchant location comprises a plurality of point-of-sale (“

POS”

) terminals, the POS controller is further configured to impose the second surcharge at a subset of the plurality of POS terminals.

14. The system of claim 13 wherein the subset corresponds to self-serve POS terminals.

15. The system of claim 12 the POS controller further configured to:

determine a queue wait time based on the difference between the first rate and the second rate; and

determine the second surcharge based on attaining a target queue wait time within a pre-determined time period.

16. The system of claim 6 wherein the second surcharge is less than the first surcharge.

17. The system of claim 6, wherein the POS controller is further configured to apply the second surcharge when a customer purchases a threshold number of items.