Method and system for providing status of a machine

• US 8,713,165 B2
• Filed: 05/17/2011
• Issued: 04/29/2014
• Est. Priority Date: 03/03/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Bharadwaj, Narayan
• Primary Examiner(s): Hussain, Tauqir
• Application Number:
  US13/109,781
• Publication Number:
  US 20120226803A1
• Time in Patent Office: 1,078 Days
• Field of Search: 709/224
• US Class Current: 709/224
• CPC Class Codes: H04L 41/0246 Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
• CPC Class Codes: H04L 41/0253 using browsers or web-pages for accessing management information
• CPC Class Codes: H04L 41/0893 Assignment of logical groups to network elements
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/14 using software, i.e. software packages network security related monitoring H04L63/1408
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54

Abstract

A method for providing machine status information via an enterprise social network is disclosed. The method embodiment includes receiving by a server a status update message from a machine where the status update message includes an identifier of the machine and an indication of a status update of the machine. The server is configured to determine information identifying a first user from a database system, where the first user follows a status of the machine, and to post a notification message in a feed on a web page associated with the first user. In an embodiment, the notification message identifies the machine and includes the status update of the machine. By posting the status update on the first user'"'"'s web page, the first user is notified of the status of the machine.

Claims

1. A method for providing machine status information via an enterprise social network, the method comprising:

receiving, by a server, a status update message generated automatically by a machine upon occurrence of a triggering event related to performance or maintenance of the machine, wherein the status update message includes a machine identifier and a machine status related to performance or maintenance of the machine;

identifying, by the server, a first user from a database system, wherein the first user follows the machine status; and

posting, by the server, a notification message to a feed on a web page associated with the first user, the notification message identifying the machine from the machine identifier and including the machine status, such that the first user is notified of the machine status.

2. The method of claim 1 wherein receiving the status update message comprises receiving the status update message over a network, wherein the network is at least one of a public and a private network, and wherein the database system is a multi-tenant on-demand database system.

3. The method of claim 1 wherein determining the information identifying the first user is based on the machine identifier.

4. The method of claim 1 wherein the machine is one of an electronic device and a software application hosted by an electronic device.

5. The method of claim 1 wherein the status update message comprises computer-readable content, the method further comprising generating the notification message by translating the computer-readable content into human-readable content.

6. The method of claim 1 further comprising posting, by the server, the notification message to a feed on a webpage associated with the machine.

7. The method of claim 1 wherein the machine is associated with a group and the method further comprises posting the notification message to a feed on a webpage associated with the group.

8. The method of claim 1 wherein after receiving the status update message from the machine, the method further comprising:

determining, by the server, information identifying, by the server, a second user from the database system, wherein the second user follows the machine status;

posting, by the server, the notification message to a feed on a webpage associated with the second user, such that the second user is notified of the machine status;

receiving, by the server, a comment message from one of the first user and the second user, wherein the comment message is in response to the notification message and includes a comment relating to the machine status; and

updating, by the server, the feeds on the web pages associated with the first and second users with the comment message, such that the first and second users are notified of the comment relating to the machine status.

9. The method of claim 1 further comprising transmitting, by the server, the notification message to a user system associated with the first user over a network.

10. The method of claim 1 further comprising:

providing at least one category tag related to the status update message; and

storing the status update message and the at least one category tag in the database.

11. The method of claim 10 further comprising retrieving, by the server, the status update message based on the at least one category tag associated with the status update message.

12. The method of claim 10 wherein a category tag comprises at least one alphanumeric character and a tag indicator, and wherein the tag indicator at least one of precedes and follows the at least one alphanumeric character.

13. The method of claim 10 wherein the at least one category tag is provided by at least one of the machine from which the status update message is received, a user following the machine status, and the server receiving the status update message.

14. The method of claim 10 wherein a category tag is associated with at least one keyword, and wherein providing the at least one category tag includes:

identifying a keyword associated with the category tag in the status update message; and

automatically associating the determined category tag with the status update message.

15. The method of claim 1 further comprising:

receiving, by the server, an indication from the first user, wherein the indication is in response to the notification message and includes a command relating to the status update message of the machine; and

in response to receiving the indication, invoking, by the server, a service configured to execute the command relating to the status update message of the machine.

16. The method of claim 15 further comprising storing the command relating to the status update message in a troubleshoot library in the database system.

17. The method of claim 1 further comprising:

receiving, by the server, a comment message from a second server associated with an external social network, the comment message including a comment relating to the machine status; and

posting, by the server, a second notification message in to the feed on the webpage associated with the first user, the second notification message including the comment relating to the machine status.

18. A non-transitory machine-readable medium carrying one or more sequences of instructions for providing machine status information via an enterprise social network, which instructions, when executed by one or more processors, cause the one or more processors to carry out the steps of:

receiving, by a server, a status update message generated automatically by a machine upon occurrence of a triggering event related to performance or maintenance of the machine, wherein the status update message includes a machine identifier and a machine status related to performance or maintenance of the machine;

identifying, by the server, a first user from a database system, wherein the first user follow the machine status; and

posting, by the server, a notification message to a feed on a web page associated with the first user, the notification message identifying the machine from the machine identifier and including the machine status, such that the first user is notified of the machine status.

19. An apparatus for providing machine status information via an enterprise social network, the apparatus comprising:

a processor; and

one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of;

receiving, by a server, a status update message generated automatically by a machine upon occurrence of a triggering event related to performance or maintenance of the machine, wherein the status update message includes a machine identifier and a machine status related to performance or maintenance of the machine;

identifying, by the server, a first user from a database system, wherein the first user follow the machine status; and

posting, by the server, a notification message to a feed on a web page associated with the first user, the notification message identifying the machine from the machine identifier and including the machine status, such that the first user is notified of the machine status.

20. A method for transmitting code for providing machine status information via an enterprise social network on a transmission medium, the method comprising:

transmitting code to receive, by a server, a status update message generated automatically by a machine upon occurrence of a triggering event related to performance or maintenance of the machine, wherein the status update message includes a machine identifier a machine status related to performance or maintenance of the machine;

transmitting code to identify, by the server, a first user from a database system, wherein the first user follow the machine status; and

transmitting code to post, by the server, a notification message to a feed on a web page associated with the first user, the notification message identifying the machine from the machine identifier and including the machine status, such that the first user is notified of the machine status.