System, method, and computer program product for determining whether an electronic mail message is compliant with an etiquette policy

• US 8,713,468 B2
• Filed: 03/29/2012
• Issued: 04/29/2014
• Est. Priority Date: 08/06/2008
• Status: Active Grant

• Current Assignee: McAfee, LLC
• Original Assignee: McAfee, Inc. (McAfee, LLC)
• Inventors: Chebiyyam, Gopi Krishna
• Primary Examiner(s): Nguyen, Cao Kevin
• Application Number:
  US13/434,777
• Publication Number:
  US 20120191792A1
• Time in Patent Office: 761 Days
• Field of Search: 715/732, 715/709, 715/769, 715/862, 715/209, 715/226, 709/209, 709/226
• US Class Current: 715/782
• CPC Class Codes: G06F 21/6218 to a system of files or objects, e.g. local or distributed file system or database
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 63/0245 Filtering by information in the payload

Abstract

A system, method, and computer program product are provided for determining whether an electronic mail message is compliant with an etiquette policy. In use, a predetermined event associated with an electronic mail message is identified. Additionally, it is determined whether the electronic mail message is compliant with an etiquette policy, in response to the predetermined event. Furthermore, a reaction is performed, based on the determination.

Claims

1. A computer program product embodied on a non-transitory medium for performing operations, comprising:

identifying a predetermined event associated with an electronic mail message;

determining, in response to the identifying of the predetermined event, whether the electronic mail message is compliant with an etiquette policy by comparing at least one predefined etiquette rule associated with the etiquette policy with at least one characteristic of the electronic mail message, wherein the etiquette policy relates to an allowed text format within the electronic mail message based on a recipient of the electronic mail message; and

performing a reaction based on the determination, wherein if the electronic mail message complies with the etiquette policy then the reaction includes permitting the electronic message to be transmitted to a next destination in a network.

2. The computer program product of claim 1, wherein if the electronic mail message does not comply with the etiquette policy, the reaction includes preventing the electronic message from reaching the next destination in the network.

3. The computer program product of claim 1, wherein the at least one predefined etiquette rule designates an acceptable distribution list for the electronic mail message.

4. The computer program product of claim 1, wherein the determining is carried out utilizing an application situated on a client device.

5. The computer program product of claim 1, the operations further comprising:

displaying indicia, wherein the predetermined event includes a selection of the indicia.

6. The computer program product of claim 5, wherein the indicia includes a send icon.

7. The computer program product of claim 5, wherein the indicia includes a check icon.

8. The computer program product of claim 1, wherein an update for the etiquette policy is received locally at the client device.

9. The computer program product of claim 1, wherein an update for the etiquette policy is received at the client device from a management server over a network.

10. The computer program product of claim 1, further comprising:

allowing a user to select a plurality of electronic mail messages for being subject to the determining and reacting.

11. The computer program product of claim 1, wherein the determining is carried out at a server device.

12. The computer program product of claim 11, wherein an update for the etiquette policy is received locally at the server device.

13. The computer program product of claim 11, wherein an update for the etiquette policy is received from a different server device including a management server over the network.

14. The computer program product of claim 1, wherein the predetermined event includes a receipt of the electronic mail message over the network.

15. The computer program product of claim 1, wherein the predetermined event includes a command received from an administrator.

16. The computer program product of claim 1, wherein the etiquette policy further relates to a size of the electronic mail message.

17. The computer program product of claim 1, wherein the etiquette policy further relates to a disclaimer included with the electronic mail message.

18. The computer program product of claim 1, wherein the etiquette policy further relates to a signature of the electronic mail message.

19. The computer program product of claim 1, wherein the etiquette policy further relates to a number of recipients of the electronic mail message.

20. The computer program product of claim 1, wherein the etiquette policy further relates to at least one of a distribution list utilized by the electronic mail message, a type of attachment of the electronic mail message, a number of attachments of the electronic mail message, and a font of the electronic mail message.

21. The computer program product of claim 1, wherein the reaction includes at least one of quarantining the electronic mail message, deleting the electronic mail message, categorizing the electronic mail message, preventing the electronic mail message from being transmitted, and reporting the electronic mail message.

22. The computer program product of claim 1, wherein the reaction includes sending at least one of an event and data to a management server indicating a result of the determination.

23. The computer program product of claim 1, wherein the reaction includes notifying at least one of an information technology (IT) department, and an IT administrator, and senior management.

24. The computer program product of claim 1, wherein the reaction includes logging a result of the determination.

25. A method comprising:

identifying, at a server that includes a processor, a predetermined event associated with an electronic mail message generated by a first client device;

determining, in response to the identifying of the predetermined event, whether the electronic mail message is compliant with an etiquette policy by comparing at least one predefined etiquette rule associated with the etiquette policy with at least one characteristic of the electronic mail message, wherein the etiquette policy relates to an allowed text format within the electronic mail message based on a recipient of the electronic mail message; and

performing a reaction based on the determination, wherein if the electronic mail message complies with the etiquette policy then the reaction includes permitting the electronic message to be transmitted to a second client device in a network.

26. A system, comprising:

a processor; and

a memory coupled to the processor, wherein the system is configured for;

identifying a predetermined event associated with an electronic mail message;

determining, in response to the identifying of the predetermined event, whether the electronic mail message is compliant with an etiquette policy by comparing at least one predefined etiquette rule associated with the etiquette policy with at least one characteristic of the electronic mail message, wherein the etiquette policy relates to an allowed text format within the electronic mail message based on a recipient of the electronic mail message; and

performing a reaction based on the determination, wherein if the electronic mail message complies with the etiquette policy then the reaction includes permitting the electronic message to be transmitted to a next destination in a network.

27. The system of claim 26, wherein the processor is coupled to the memory via a bus.