Time analysis at a banking system controlled by data bearing records
First Claim
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1. A method of acquiring metrics at a facility adapted to accomplish transactions,wherein the facility includes:
- a telephone system,wherein the telephone system is operative to use dual-tone multi-frequency (DTMF) signals,at least one drive-through lane,at least one transaction device operative to exchange items with persons in vehicles in the at least one drive-through lane,at least one vehicle sensor operative to sense a vehicle at at least one position in the at least one drive-through lane,at least one telephone switching interface device in operative connection with the at least one vehicle sensor and the telephone system,wherein the at least one telephone switching interface device is operative to produce telephony communication signals that correspond to DTMF signals,at least one processor in operative connection with at least one data store and in operative connection with the at least one telephone switching interface device,wherein the at least one processor is operative to determine at least one characteristic associated with the vehicle at the at least one position,wherein the at least one processor is operative to cause a determined characteristic to be stored in the at least one data store,the method comprising;
(a) operating the at least one vehicle sensor to sense a vehicle at a position in the at least one drive-through lane;
(b) subsequent to step (a), operating the at least one vehicle sensor to communicate at least one signal associated with the vehicle sensed in step (a) to the at least one telephone switching interface device;
(c) subsequent to step (b), operating the at least one telephone switching interface device to communicate at least one telephony communication signal associated with the vehicle sensed in step (a) to the telephone system,wherein the at least one telephony communication signal corresponds to at least one DTMF signal;
(d) subsequent to step (c), operating the telephone system to communicate at least one signal associated with the vehicle sensed in step (a) to the at least one processor;
(e) subsequent to step (d), determining at least one characteristic associated with the vehicle sensed in step (a) responsive to operation of the at least one processor; and
(f) subsequent to step (e), storing in the at least one data store, responsive to operation of the at least one processor, the at least one characteristic determined in step (e).
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Accused Products
Abstract
A banking system controlled responsive to data bearing records utilizes a telephone system in acquiring, communicating, and/or processing time analysis data related to the duration of financial transaction activity in a drive-through lane of a bank facility. Vehicle sensors sense arrival and departure of vehicles in the drive-through lane. The system can calculate and store time data corresponding to each vehicle.
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Citations
19 Claims
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1. A method of acquiring metrics at a facility adapted to accomplish transactions,
wherein the facility includes: -
a telephone system, wherein the telephone system is operative to use dual-tone multi-frequency (DTMF) signals, at least one drive-through lane, at least one transaction device operative to exchange items with persons in vehicles in the at least one drive-through lane, at least one vehicle sensor operative to sense a vehicle at at least one position in the at least one drive-through lane, at least one telephone switching interface device in operative connection with the at least one vehicle sensor and the telephone system, wherein the at least one telephone switching interface device is operative to produce telephony communication signals that correspond to DTMF signals, at least one processor in operative connection with at least one data store and in operative connection with the at least one telephone switching interface device, wherein the at least one processor is operative to determine at least one characteristic associated with the vehicle at the at least one position, wherein the at least one processor is operative to cause a determined characteristic to be stored in the at least one data store, the method comprising; (a) operating the at least one vehicle sensor to sense a vehicle at a position in the at least one drive-through lane; (b) subsequent to step (a), operating the at least one vehicle sensor to communicate at least one signal associated with the vehicle sensed in step (a) to the at least one telephone switching interface device; (c) subsequent to step (b), operating the at least one telephone switching interface device to communicate at least one telephony communication signal associated with the vehicle sensed in step (a) to the telephone system, wherein the at least one telephony communication signal corresponds to at least one DTMF signal; (d) subsequent to step (c), operating the telephone system to communicate at least one signal associated with the vehicle sensed in step (a) to the at least one processor; (e) subsequent to step (d), determining at least one characteristic associated with the vehicle sensed in step (a) responsive to operation of the at least one processor; and (f) subsequent to step (e), storing in the at least one data store, responsive to operation of the at least one processor, the at least one characteristic determined in step (e). - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of improving the operation of a facility adapted to accomplish transactions,
the facility including: -
a telephone system, wherein the telephone system is operative to use dual-tone multi-frequency (DTMF1 signals, at least one drive-through lane, at least one transaction initiation device operative to alert a service provider within the facility, at least one transaction device usable in exchanging items with persons in vehicles in the at least one drive-through lane, at least one sensor operative to sense an occurrence of at least one event related to a person in a vehicle at a drive-through lane of the facility, at least one telephone exchange switching interface device in operative connection with the at least one sensor and the telephone system, wherein the at least one telephone exchange is operative to provide telephony signals that correspond to DTMF signals, at least one processor in operative connection with at least one data store and the at least one telephone exchange, and operative to determine at least one characteristic associated with to the at least one event, and cause the at least one characteristic to be stored in the at least one data store, the method comprising; (a) sensing, with the at least one sensor, the occurrence of the at least one event related to a person in a vehicle at a drive-through lane of the facility; (b) communicating at least one signal associated with the at least one event to the at least one telephone exchange, responsive to the sensing in step (a); (c) receiving with the at least one telephone exchange, at least one signal communicated in step (b); (d) operating the at least one telephone exchange to communicate at least one telephony signal associated with the at least one event to the telephone system;
responsive to step (c),wherein the at least one telephony signal corresponds to at least one DTMF signal; (e) operating the at least one processor to receive at least one signal associated with the at least one event, responsive to step (d); (f) determining responsive to operation of the at least one processor, at least one characteristic associated with the at least one event, responsive to step (e); and (g) storing in the at least one data store, responsive to operation of the at least one processor, the at least one characteristic determined in step (f). - View Dependent Claims (13, 14, 15, 16, 19)
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17. A method of improving the operation of a facility adapted to accomplish transactions,
the facility including: -
a telephone system, at least one drive-through lane, at least one transaction initiation device operative to alert a service provider within the facility, at least one transaction device usable in exchanging items with persons in vehicles in the at least one drive-through lane, at least one sensor operative to sense an occurrence of at least one event related to a person in a vehicle at a drive-through lane of the facility, at least one telephone switching interface device in operative connection with the at least one sensor and the telephone system, at least one processor in operative connection with at least one data store and the at least one telephone switching interface device, and operative to determine at least one characteristic corresponding to the at least one event, and cause the at least one characteristic to be stored in the at least one data store, the method comprising; (a) sensing, with the at least one sensor, the occurrence of the at least one event related to a person in a vehicle at a drive-through lane of the facility; (b) communicating at least one signal corresponding to the at least one event to the at least one telephone switching interface device, responsive to sensing in step (a); (c) receiving with the at least one telephone switching interface device, at least one signal communicated in step (b); (d) operating the at least one telephone switching interface device to communicate at least one dual-tone multi-frequency (DTMF) signal corresponding to the at least one event to the telephone system, responsive to step (c); (e) operating the at least one processor to receive at least one signal corresponding to the at least one event, responsive to step (d); (f) determining responsive to operation of the at least one processor, at least one characteristic corresponding to the at least one event, responsive to step (e); and (g) storing in the at least one data store, responsive to operation of the at least one processor, the at least one characteristic determined in step (f).
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18. A method of acquiring metrics at a facility adapted to accomplish transactions,
wherein the facility includes: -
a telephone system, at least one drive-through lane, at least one transaction device operative to exchange items with persons in vehicles in the at least one drive-through lane, at least one vehicle sensor operative to sense a vehicle at at least one position in the at least one drive-through lane, at least one telephone switching interface device in operative connection with the at least one vehicle sensor and the telephone system, wherein the at least one telephone switching interface device is operative to generate at least one dual-tone multi-frequency (DTMF) signal, at least one processor in operative connection with at least one data store and in. operative connection with the at least one telephone switching interface device, wherein the at least one processor is operative to determine at least one characteristic corresponding to the vehicle at the at least one position, wherein the at least one processor is operative to cause a determined characteristic to be stored in the at least one data store, the method comprising; (a) operating the at least one vehicle sensor to sense a vehicle at a position in the at least one drive-through lane; (b) subsequent to step (a), operating the at least one vehicle sensor to communicate at least one signal corresponding to the vehicle sensed in step (a) to the at least one telephone switching interface device; (c) subsequent to step (b), operating the at least one telephone switching interface device to communicate at least one DTMF signal corresponding to the vehicle sensed in step (a) to the telephone system; (d) subsequent to step (c), operating the telephone system to communicate at least one signal corresponding to the vehicle sensed in step (a) to the at least one processor; (e) subsequent to step (d), determining at least one characteristic corresponding to the vehicle sensed in step (a) responsive to operation of the at least one processor; and (f) subsequent to step (e), storing in the at least one data store, responsive to operation of the at least one processor, the at least one characteristic determined in step (e).
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Specification