Extensible and secure transmission of multiple conversation contexts
First Claim
1. A computer-implemented information sharing system, comprising:
- an input component for receiving data from an initial recipient of a telephonic call, the data comprising a context of the telephonic call, wherein the telephonic call is for a receiving party from a calling party;
a context component for electronically recording and storing the context in association with the telephonic call of a communications system;
a description component for generating a content description for content of the context;
a transfer component for receiving a call transfer request from the initial recipient and transferring the context and the content description with the transfer to the receiving party of the telephonic call, the context and the content description being transferred based on an indication received from the initial recipient after putting the calling party on hold, wherein the indication represents support for transfer of the context and the content description to the calling party; and
a rendering component for rendering to the receiving party at least a portion of the content of the context and the content description including the data received from the initial recipient of the telephonic call, and wherein the at least a portion of the content and the content description being initially presented in a toast window before accepting the telephonic call and then in a conversation window based on acceptance of the telephonic call, wherein the input component receives a confirmation from the receiving party for the acceptance of transfer for the telephonic call based on the rendered content in the toast window, and the transfer component is completes transfer of the telephonic call to the receiving party based on the confirmation.
2 Assignments
0 Petitions
Accused Products
Abstract
The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
51 Citations
19 Claims
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1. A computer-implemented information sharing system, comprising:
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an input component for receiving data from an initial recipient of a telephonic call, the data comprising a context of the telephonic call, wherein the telephonic call is for a receiving party from a calling party; a context component for electronically recording and storing the context in association with the telephonic call of a communications system; a description component for generating a content description for content of the context; a transfer component for receiving a call transfer request from the initial recipient and transferring the context and the content description with the transfer to the receiving party of the telephonic call, the context and the content description being transferred based on an indication received from the initial recipient after putting the calling party on hold, wherein the indication represents support for transfer of the context and the content description to the calling party; and a rendering component for rendering to the receiving party at least a portion of the content of the context and the content description including the data received from the initial recipient of the telephonic call, and wherein the at least a portion of the content and the content description being initially presented in a toast window before accepting the telephonic call and then in a conversation window based on acceptance of the telephonic call, wherein the input component receives a confirmation from the receiving party for the acceptance of transfer for the telephonic call based on the rendered content in the toast window, and the transfer component is completes transfer of the telephonic call to the receiving party based on the confirmation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-implemented information sharing system, comprising:
an input component for receiving data input by an initial recipient of a telephonic conversation, the data comprising a context of a telephonic call, wherein the telephonic call is for a receiving party from a calling party; a context component for electronically recording and storing the telephonic conversation context in association with a telephonic communication of an IP communications system, the telephonic conversation context including previous accumulated information associated with the telephonic conversation; a description component for generating a content description for content of the telephonic conversation context; a transfer component for receiving a call transfer request from the initial recipient for transferring the telephonic call to the receiving party and transferring the content of the telephonic conversation context and the content description to the receiving party via the IP communications system; and a rendering component for rendering to the receiving party at least a portion of the content and the content description including the data received from the initial recipient of the telephonic conversation, wherein the at least a portion of the content and the content description being initially presented in a toast window before accepting the telephonic call and then in a conversation window based on acceptance of the telephonic call, wherein the input component receives a confirmation from the receiving party for the acceptance of transfer for the telephonic call based on the rendered telephonic conversation context and the content description in the toast window, and the transfer component is completes transfer of the telephonic call to the receiving party based on the confirmation. - View Dependent Claims (11, 12, 13)
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14. A computer-implemented method of sharing telephone call information, the method comprising each of the following as implemented on a computer system:
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receiving data from an initial recipient of a telephonic call, the data comprising a context of the telephonic call, wherein the telephonic call is for a receiving party from a calling party; electronically recording and storing the context in association with the telephonic call of a communications system; generating a content description for content of the context; receiving a call transfer request from the initial recipient and transferring the context and the content description with the transfer to the receiving party of the telephonic call, the context and the content description being transferred based on an indication received from the initial recipient after putting the calling party on hold, wherein the indication represents support for transfer of the context and the content description to the calling party; rendering to the receiving party at least a portion of the content of the context and the content description including the data received from the initial recipient of the telephonic call, and wherein the at least a portion of the content and the content description being initially presented in a toast window before accepting the telephonic call; receiving a confirmation from the receiving party for the acceptance of transfer for the telephonic call based on the rendered content in the toast window and rendering the at least a portion of the content of the context and the content description in a conversation window based on acceptance of the telephonic call; and transferring the telephonic call to the receiving party based on the confirmation. - View Dependent Claims (15, 16, 17, 18, 19)
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Specification