Systems and methods for secure on-line repositories

• US 8,718,236 B1
• Filed: 06/09/2006
• Issued: 05/06/2014
• Est. Priority Date: 06/09/2006
• Status: Active Grant

• Current Assignee: United Services Automobile Association
• Original Assignee: United Services Automobile Association
• Inventors: McEachron, Jon, Wright, II, William H.
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): BEZUAYEHU, SOLOMON G
• Application Number:
  US11/450,670
• Time in Patent Office: 2,888 Days
• Field of Search: 379/9.04, 379/68, 379/71, 379/85, 379/266.1, 379/113, 379/67.01
• US Class Current: 379/67.1
• CPC Class Codes: G06F 21/6245 Protecting personal data, e.g. for financial or medical purposes
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A permanent, secure, on-line electronic repository (i.e., electronic safety deposit box or virtual safety deposit box) where a member/customer can store personal information (in electronic form) is provided within the confines and behind the security layers provided by a financial institution such as a bank. Features include catalog functionality for easy management and retrieval of data, access control facilities for the owner to designate other individuals authorized for access, event-driven access dedicated privacy with a subset space for shared elements with the bank (provider), and survivorship functionality with regard to disposition of contents, and intelligent retention rules.

Claims

1. A system for initiating and recording a telephone conversation for a customer comprising:

at least one subsystem that receives a phone call from the customer requesting to record a phone conversation;

at least one subsystem that, while the customer is still on the phone call and if the customer wishes to record a telephone conversation with a third party, places a phone call to the third party with whom the customer wishes to record the telephone conversation;

at least one subsystem that request permission from the third party to record the telephone conversation and record the third party'"'"'s response to the request;

at least one subsystem that starts recording the telephone conversation, and if the conversation is with a third party said recording starting at some point after the third party answers;

at least one subsystem that stops recording once the conversation is completed;

at least one subsystem that provides network security and regulatory controls and physical security and regulatory controls to protect the data of the recorded phone conversation as it is being recorded;

at least one subsystem that automatically delivers the recorded phone conversation to the customer once the conversation is completed;

at least one subsystem that designates a portion of data storage space, remotely accessible by the customer over a computer network, as an online repository for the customer to store personal data, wherein the personal data includes personal documents of the customer in electronic form, wherein the personal documents of the customer include at least one of;

a birth certification of the customer

a will of the customer; and

a deed of the customer;

at least one subsystem that stores the recorded phone conversation in the repository;

at least one subsystem that provides the customer the ability to designate a particular access to the repository to occur when a particular event occurs, wherein;

the particular access to the repository is access to the repository by another individual; and

the particular event is a death of the customer; and

at least one subsystem that;

receives a notification that the death of the customer has occurred; and

automatically transfers ownership of the repository and data stored within the repository upon receipt of the notification that the death of the customer has occurred and according to survivorship policies set by the customer designating an individual to receive ownership of the repository and data stored within the repository upon the death of the customer.

2. The system of claim 1 further comprising:

at least one subsystem that controls network access to the repository such that that the customer may access the repository by going through an authentication process.

3. The system of claim 1 wherein the conversation recorded is between the customer and an entity performing the recording.

4. The system of claim 1 wherein the computer network is the internet.

5. The system of claim 1 wherein the financial services institution is a bank.

6. A method of initiating and recording a telephone conversation for a customer comprising:

receiving a phone call from the customer requesting to record a phone conversation;

while the customer is still on the phone call and if the customer wishes to record a telephone conversation with a third party, placing a phone call to the third party with whom the customer wishes to record the telephone conversation;

requesting permission from the third party to record the telephone conversation and recording the third party'"'"'s response to the request;

starting recording of the telephone conversation, and if the conversation is with a third party said recording starting at some point after the third party answers;

stopping recording once the conversation is completed;

providing network security and regulatory controls and physical security and regulatory controls to protect the data of the recorded phone conversation as it is being recorded;

automatically delivering the recorded phone conversation to the customer once the conversation is completed;

designating a portion of data storage space, remotely accessible by the customer over a computer network, as an online repository for the customer to store personal data, wherein the personal data includes personal documents of the customer in electronic form, wherein the personal documents of the customer include at least one of;

a birth certificate of the customer;

a will of the customer; and

a deed of the customer;

storing the recorded phone conversation in the repository;

providing the customer the ability to designate a particular access to the repository to occur when a particular event occurs, wherein;

the particular access to the repository is access to the repository by another individual; and

the particular event is a death of the customer;

receiving a notification that the death of the customer has occurred; and

automatically transferring ownership of the repository and data stored within the repository upon receipt of the notification that the death of the customer has occurred and according to survivorship policies set by the customer designating an individual to receive ownership of the repository and data stored within the repository upon the death of the customer.

7. The method of claim 6 further comprising:

controlling network access to the repository such that that the customer may access the repository by going through an authentication process.

8. The method of claim 6 wherein the conversation recorded is between the customer and an entity performing the recording.

9. The method of claim 6 wherein the computer network is the internet.

10. The method of claim 6 wherein the financial services institution is a bank.

11. A non-transitory computer readable medium comprising computer-readable instructions for initiating and recording a telephone conversation for a customer, said computer readable instructions comprising instructions for:

receiving a phone call from the customer requesting to record a phone conversation;

while the customer is still on the phone call and if the customer wishes to record a telephone conversation with a third party, placing a phone call to the third party with whom the customer wishes to record the telephone conversation;

requesting permission from the third party to record the telephone conversation and recording the third party'"'"'s response to the request;

starting recording of the telephone conversation, and if the conversation is with a third party said recording starting at some point after the third party answers;

stopping recording once the conversation is completed;

providing network security and regulatory controls and physical security and regulatory controls to protect the data of the recorded phone conversation as it is being recorded;

automatically delivering the recorded phone conversation to the customer once the conversation is completed;

designating a portion of data storage space, remotely accessible by the customer over a computer network, as an online repository for the customer to store personal data, wherein the personal data includes personal documents of the customer in electronic form, wherein the personal documents of the customer include at least one of;

a birth certificate of the customer;

a will of the customer; and

a deed of the customer;

storing the recorded phone conversation in the repository;

providing the customer the ability to designate a particular access to the repository to occur when a particular event occurs, wherein;

the particular access to the repository is access to the repository by another individual; and

the particular event is a death of the customer;

receiving a notification that the death of the customer has occurred; and

automatically transferring ownership of the repository and data stored within the repository upon receipt of the notification that the death of the customer has occurred and according to survivorship policies set by the customer designating an individual to receive ownership of the repository and data stored within the repository upon the death of the customer.

12. The non-transitory computer-readable medium of claim 11 further comprising instructions for:

controlling network access to the repository such that that the customer may access the repository by going through an authentication process.

13. The non-transitory computer-readable medium of claim 11 wherein the conversation recorded is between the customer and an entity performing the recording.

14. The non-transitory computer-readable medium of claim 11 wherein the computer network is the interne.

15. The non-transitory computer-readable medium of claim 11 wherein the financial services institution is a bank.