Performing actions for users based on spoken information
First Claim
1. A computer-implemented method for performing actions for users based on collections of information specified via spoken information, the method comprising:
- receiving a spoken voice message from a user during a telephone call;
automatically analyzing the received voice message to identify a spoken indication of one of multiple predefined collections of information for the user that are each specific to a distinct associated topic, and to identify a spoken indication of each of one or more information items to be added to the indicated one predefined information collection;
automatically adding generated textual representations of the identified one or more information items to a stored copy of the identified predefined information collection for the user, the stored copy further including one or more other generated textual representations of one or more other identified information items added based on one or more prior spoken voice messages from the user during one or more prior telephone calls;
after obtaining an indication from the user of one or more actions to take for the identified predefined information collection, at least one of the actions including providing determined information to the user that is based at least in part on the textual representations added to the identified predefined information collection, automatically performing the one or more actions so as to provide the determined information to the user; and
obtaining information from one or more partner services related to the user acquiring from the one or more partner services at least one of the one or more products to which the identified one or more information items correspond, wherein the obtained information includes price bids by multiple partner services, and wherein the determined information that is provided to the user includes the obtained information.
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Abstract
Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The described techniques include categorizing spoken information obtained from a user in one or more ways, and performing actions on behalf of the user related to the categorized information. For example, in some situations, spoken information obtained from a user is analyzed to identify one or more spoken information items (e.g., words, phrases, sentences, etc.) supplied by the user, and to generate corresponding textual representations (e.g., via automated speech-to-text techniques). One or more actions may then be taken regarding the identified information items, including to categorize the items by adding textual representations of the spoken information items to one or more of multiple predefined lists or other collections of information that are specific to or otherwise available to the user.
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Citations
12 Claims
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1. A computer-implemented method for performing actions for users based on collections of information specified via spoken information, the method comprising:
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receiving a spoken voice message from a user during a telephone call; automatically analyzing the received voice message to identify a spoken indication of one of multiple predefined collections of information for the user that are each specific to a distinct associated topic, and to identify a spoken indication of each of one or more information items to be added to the indicated one predefined information collection; automatically adding generated textual representations of the identified one or more information items to a stored copy of the identified predefined information collection for the user, the stored copy further including one or more other generated textual representations of one or more other identified information items added based on one or more prior spoken voice messages from the user during one or more prior telephone calls; after obtaining an indication from the user of one or more actions to take for the identified predefined information collection, at least one of the actions including providing determined information to the user that is based at least in part on the textual representations added to the identified predefined information collection, automatically performing the one or more actions so as to provide the determined information to the user; and obtaining information from one or more partner services related to the user acquiring from the one or more partner services at least one of the one or more products to which the identified one or more information items correspond, wherein the obtained information includes price bids by multiple partner services, and wherein the determined information that is provided to the user includes the obtained information. - View Dependent Claims (2, 3, 4)
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5. A tangible computer-readable memory containing instructions that, when executed by a processor, cause the processor to execute a method for performing actions for users based on collections of information specified via spoken information, comprising:
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receiving a spoken voice message from a user during a telephone call; automatically analyzing the received voice message to identify a spoken indication of one of multiple predefined collections of information for the user that are each specific to a distinct associated topic, and to identify a spoken indication of each of one or more information items to be added to the indicated one predefined information collection; automatically adding generated textual representations of the identified one or more information items to a stored copy of the identified predefined information collection for the user, the stored copy further including one or more other generated textual representations of one or more other identified information items added based on one or more prior spoken voice messages from the user during one or more prior telephone calls; and after obtaining an indication from the user of one or more actions to take for the identified predefined information collection, wherein at least one of the actions includes providing determined information to the user that is based at least in part on the textual representations added to the identified predefined information collection, automatically performing the one or more actions so as to provide the determined information to the user; and obtaining information from one or more partner services related to the user acquiring from the one or more partner services at least one of the one or more products to which the identified one or more information items correspond, wherein the obtained information includes price bids by multiple partner services, and wherein the determined information that is provided to the user includes the obtained information. - View Dependent Claims (6, 7, 8)
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9. A computing system for performing actions for users based on collections of information specified via spoken information, the system comprising:
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a component configured to receive a spoken voice message from a user during a telephone call; a component configured to automatically analyze the received voice message to identify a spoken indication of one of multiple predefined collections of information for the user that are each specific to a distinct associated topic, and to identify a spoken indication of each of one or more information items to be added to the indicated one predefined information collection; a component configured to automatically add generated textual representations of the identified one or more information items to a stored copy of the identified predefined information collection for the user, the stored copy further including one or more other generated textual representations of one or more other identified information items added based on one or more prior spoken voice messages from the user during one or more prior telephone calls; and a component configured to, after obtaining an indication from the user of one or more actions to take for the identified predefined information collection, wherein at least one of the actions includes providing determined information to the user that is based at least in part on the textual representations added to the identified predefined information collection, automatically perform the one or more actions so as to provide the determined information to the user; and a component configured to obtain information from one or more partner services related to the user acquiring from the one or more partner services at least one of the one or more products to which the identified one or more information items correspond, wherein the obtained information includes price bids by multiple partner services, and wherein the determined information that is provided to the user includes the obtained information. - View Dependent Claims (10, 11, 12)
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Specification