Call processing and subscriber registration systems and methods
First Claim
1. A system comprising:
- at least one computing device;
non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising;
receiving a first call from a caller, the first call intended for a user;
determining if a first parameter related to the caller is met based at least in part on caller identification information associated with the first call, wherein the first parameter is related to;
(a) whether a first prompt has been previously played with respect to a previous call associated with the caller identification information;
or(b) a designation previously provided by the user with respect to the caller;
or(c) whether the caller identification information is associated with a subscriber of a service provided by the system;
or(d) any combination of (a), (b), or (c);
at least partly in response to determining that the first parameter is met, enabling a sales lead generation prompt to be played regarding a first subject to the caller;
at least partly in response to receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt,originating a second call to a call center; and
bridging the first call and the second call.
1 Assignment
0 Petitions
Accused Products
Abstract
The present invention relates to telecommunications, and in particular, to systems and processes for processing telephone calls and providing telephony services. In one embodiment, a call processing system, compromises a first telephony interface configured to receive a call from a caller, a storage device configured to store a greeting, and a call answering system. The call answering system is configured to play the greeting in response to receiving the call, record a voice message from the caller, determine when the caller has completed recording the voice message, after determining that the caller has completed recording the voice message, play a prompt regarding the caller becoming a subscriber to call services provided by the call processing system, receive from the caller information used to establish a call services account, and establish a call services account for the caller.
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Citations
23 Claims
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1. A system comprising:
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at least one computing device; non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising; receiving a first call from a caller, the first call intended for a user; determining if a first parameter related to the caller is met based at least in part on caller identification information associated with the first call, wherein the first parameter is related to; (a) whether a first prompt has been previously played with respect to a previous call associated with the caller identification information;
or(b) a designation previously provided by the user with respect to the caller;
or(c) whether the caller identification information is associated with a subscriber of a service provided by the system;
or(d) any combination of (a), (b), or (c); at least partly in response to determining that the first parameter is met, enabling a sales lead generation prompt to be played regarding a first subject to the caller; at least partly in response to receiving an instruction from the caller provided at least partly in response to the sales lead generation prompt, originating a second call to a call center; and bridging the first call and the second call. - View Dependent Claims (2, 3, 4, 5, 6, 22)
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7. A computer-based method of processing a call, the method compromising:
at least partly in response to a first call from a caller intended for a user being received at a first system, the first call associated with signaling information; obtaining caller identification information from the signaling information associated with the first call; determining by a computer system if a sales lead generation prompt is to be played to the caller based on information related to at least one of the following; (a) whether the sales lead generation prompt has been previously played with respect to a previous call associated with the caller identification information obtained from the signaling information;
or(b) a designation previously provided by the user with respect to the caller;
or(c) whether the caller identification information obtained from first call signaling information is associated with a subscriber of at least a first service;
or(d) any combination of (a), (b), or (c); and selectively enabling the sales lead generation prompt to be played to the caller in accordance with the determination. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system comprising:
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at least one computing device; non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising; at least partly in response to a first call from a caller intended for a user being received; determining if a sales lead generation prompt is to be played to the caller based at least in part on information related to at least one of the following; (a) whether the sales lead generation prompt has been previously played with respect to a previous call associated with caller identification information obtained from signaling information;
or(b) a designation previously provided by the user with respect to the caller;
or(c) whether the caller identification information obtained from first call signaling information is associated with a subscriber of at least a first service;
or(d) any combination of (a), (b), or (c); and selectively enabling the sales lead generation prompt to be played to the caller in accordance with the determination. - View Dependent Claims (20, 21, 23)
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Specification