Administration and customization platform for in-vehicle services

• US 8,719,064 B1
• Filed: 03/15/2013
• Issued: 05/06/2014
• Est. Priority Date: 03/15/2013
• Status: Active Grant

• Current Assignee: Kwivo, LLC
• Original Assignee: Kwivo, LLC
• Inventors: Heron, Alexandra Kathleen, Silva, Julio Toro, Mendis, Manimeldura Janaka
• Primary Examiner(s): Vetter, Daniel
• Application Number:
  US13/844,169
• Time in Patent Office: 417 Days
• Field of Search: 705 5- 6, 235/375
• US Class Current: 705/6
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: H04N 21/2146 located in mass transportation means, e.g. aircraft, train or bus flight-deck installations for entertainment or communications B64D11/0015; arrangements specially adapted for transportation systems in broadcast systems H04H20/62; moving wireless networks H04W84/005
• CPC Class Codes: H04N 21/25866 Management of end-user data customer care in data networks H04L41/5077

Abstract

An approach to facilitating in-vehicle-services-related tracking of passengers is provided. A first set of information relating to a first carrier and a second set of information relating to a second carrier that is different from the first carrier may be obtained. The first set of information may include first identification information and one or more first trip details. The second set of information may include second identification information and one or more second trip details. The first set of information may be determined to relate to a first trip of a particular passenger with the first carrier. The second set of information may be determined to relate to a second trip of the particular passenger with the second carrier. Preference information of the particular passenger may be determined based on the one or more trip details and the one or more second trip details.

Claims

1. A method for facilitating cross-carrier tracking of passengers based on trip details that indicate whether and which in-vehicle service selections were requested by the passengers in relation to transit via different carriers, the method being implemented on a computer system that includes one or more physical processors executing with one or more computer program instructions which, when executed, perform the method, the method comprising:

obtaining, by the computer system, a first set of information relating to a first carrier and a second set of information relating to a second carrier that is different from the first carrier, the first set of information comprising first identification information and one or more first trip details and the second set of information comprising second identification information and one or more second trip details, wherein the first identifying information indicates a first device identifier, and a first account that is associated with the particular passenger and the first carrier, and wherein the second identifying information indicates a second device identifier, and a second account that is associated with the particular passenger and the second carrier;

determining, by the computer system, that the first set of information relates to a first trip of a particular passenger with the first carrier and the second set of information relates to a second trip of the particular passenger with the second carrier based on a determination that the first device identifier corresponds to the second device identifier;

obtaining, by the computer system, a third set of information relating to the first carrier, the third set of information comprising third identification information and one or more third trip details, wherein the third identification information indicates a third device identifier different from the first device identifier, and a third account that is associated with the particular passenger and the first carrier;

determining, by the computer system, that the third set of information relates to a third trip of the particular passenger with the first carrier based on a determination that the first account corresponds to the third account; and

determining, by the computer system, preference information of the particular passenger based on the one or more first trip details, the one or more second trip details, and the one or more third trip details.

2. The method of claim 1, the method further comprising determining, by the computer system, that the first device identifier corresponds to the second device identifier based on the first device identifier being the same as the second device identifier.

3. The method of claim 1, wherein obtaining the first set of information further comprises obtaining the first set of information from a first branded application indicating a brand association with the first carrier, and wherein obtaining the second set of information further comprises obtaining the second set of information from a second branded application indicating a brand association with the second carrier.

4. The method of claim 1, the method further comprising providing, by the computer system, the preference information to the first carrier or the second carrier.

5. The method of claim 1, wherein the one or more first trip details indicate a duration of the first trip, and the one or more second trip details indicate a duration of the second trip, wherein determining the preference information comprises determining first preference information of the particular passenger corresponding to the duration of the first trip and second preference information of the particular passenger corresponding to the duration of the second trip such that different preference information corresponds to different durations of trips.

6. The method of claim 5, wherein the one or more first trip details indicate a type of the first trip, and the one or more second trip details indicate a type of the second trip, wherein determining the preference information comprises determining third preference information of the particular passenger corresponding to the type of the first trip and fourth preference information of the particular passenger corresponding to the type of the second trip such that different preference information corresponds to different types of trips, wherein types of trips include a domestic trip or an international trip.

7. The method of claim 6, wherein the one or more first trip details indicate one or more in-vehicle service selections requested by the particular passenger during transit of the first trip, and the one or more second trip details indicate one or more in-vehicle service selections requested by the particular passenger during transit of the second trip, and wherein determining the preference information further comprises determining one or more preferences relating to the in-vehicle service selections in association with one or more of the durations of trips or the types of trips traveled by the particular passenger.

8. The method of claim 7, wherein the in-vehicle service selections include one or more selections of content items or accommodations made by the particular passenger during the first or second trips.

9. The method of claim 1, wherein obtaining the first set of information and the second set of information comprises obtaining one or more first selections of in-vehicle services made from a user-provided device of the particular passenger during transit of the first trip and one or more second selections of in-vehicle services made from the user-provided device during transit of the second trip, the user-provided device being provided by the particular passenger during transit of the first and second trips.

10. The method of claim 9, the method further comprising:

facilitating, by the computer system, (i) one or more first communication sessions with a first in-vehicle computer system that processes the one or more first selections of in-vehicle services and (ii) one or more second communication sessions with a second in-vehicle computer system that processes the one or more second selections of in-vehicle services,

wherein obtaining the one or more first selections of in-vehicle services and the one or more second selections of in-vehicle services comprises obtaining the one or more first selections of in-vehicle services from the first in-vehicle computer system via the one or more first communication sessions and obtaining the one or more second selections of in-vehicle services from the second in-vehicle computer system via the one or more second communication sessions.

11. The method of claim 1, wherein the first account and the third account are determined to correspond to one another based on a determination that the first account and third account are the same account.

12. The method of claim 1, wherein the first device identifier and the second device identifier are determined to correspond to one another based on a determination that the first device identifier and the second device identifier correspond to the particular passenger.

13. A system for facilitating cross-carrier tracking of passengers based on trip details that indicate whether and which in-vehicle service selections were requested by the passengers in relation to transit via different carriers, the system comprising:

one or more physical processors programmed with one or more computer program instructions which, when executed by the one or more physical processors, cause the system to;

obtain a first set of information relating to a first carrier and a second set of information relating to a second carrier that is different from the first carrier, the first set of information comprising first identification information and one or more first trip details and the second set of information comprising second identification information and one or more second trip details, wherein the first identifying information indicates a first device identifier, and a first account that is associated with the particular passenger and the first carrier, and wherein the second identifying information indicates a second device identifier, and a second account that is associated with the particular passenger and the second carrier;

determine that the first set of information relates to a first trip of a particular passenger with the first carrier and the second set of information relates to a second trip of the particular passenger with the second carrier based on a determination that the first device identifier corresponds to the second device identifier;

obtain a third set of information relating to the first carrier, the third set of information comprising third identification information and one or more third trip details, wherein the third identification information indicates a third device identifier different from the first device identifier, and a third account that is associated with the particular passenger and the first carrier; and

determine that the third set of information relates to a third trip of the particular passenger with the first carrier based on a determination that the first account corresponds to the third account; and

determine preference information of the particular passenger based on the one or more first trip details, the one or more second trip details, and the one or more third trip details.

14. The system of claim 13, wherein the system is caused to determine that the first device identifier corresponds to the second device identifier based on the first device identifier being the same as the second device identifier.

15. The system of claim 13, wherein obtaining the first set of information further comprises obtaining the first set of information from a first branded application indicating a brand association with the first carrier, and wherein obtaining the second set of information further comprises obtaining the second set of information from a second branded application indicating a brand association with the second carrier.

16. The system of claim 13, wherein the system is caused to provide the preference information to the first carrier or the second carrier.

17. The system of claim 13, wherein the one or more first trip details indicate a duration of the first trip, and the one or more second trip details indicate a duration of the second trip, wherein determining the preference information comprises determining first preference information of the particular passenger corresponding to the duration of the first trip and second preference information of the particular passenger corresponding to the duration of the second trip such that different preference information corresponds to different durations of trips.

18. The system of claim 17, wherein the one or more first trip details indicate a type of the first trip, and the one or more second trip details indicate a type of the second trip, wherein determining the preference information comprises determining third preference information of the particular passenger corresponding to the type of the first trip and fourth preference information of the particular passenger corresponding to the type of the second trip such that different preference information corresponds to different types of trips, wherein types of trips include one or more of a domestic trip or an international trip.

19. The system of claim 18, wherein the one or more first trip details indicate one or more in-vehicle service selections requested by the particular passenger during transit of the first trip, and the one or more second trip details indicate one or more in-vehicle service selections requested by the particular passenger during transit of the second trip, and wherein determining the preference information further comprises determining one or more preferences relating to the in-vehicle service selections in association with one or more of the durations of trips or the types of trips traveled by the particular passenger.

20. The system of claim 19, wherein the in-vehicle service selections include one or more selections of content items or accommodations made by the particular passenger during the first or second trips.

21. The system of claim 13, wherein obtaining the first set of information and the second set of information comprises obtaining one or more first selections of in-vehicle services made from a user-provided device of the particular passenger during transit of the first trip and one or more second selections of in-vehicle services made from the user-provided device during transit of the second trip, the user-provided device being provided by the particular passenger during transit of the first and second trips.

22. The system of claim 21, wherein the system is caused to:

facilitate (i) one or more first communication sessions with a first in-vehicle computer system that processes the one or more first selections of in-vehicle services and (ii) one or more second communication sessions with a second in-vehicle computer system that processes the one or more second selections of in-vehicle services,

wherein obtaining the one or more first selections of in-vehicle services and the one or more second selections of in-vehicle services comprises obtaining the one or more first selections of in-vehicle services from the first in-vehicle computer system via the one or more first communication sessions and obtaining the one or more second selections of in-vehicle services from the second in-vehicle computer system via the one or more second communication sessions.

23. The system of claim 13, wherein the first account and the third account are determined to correspond to one another based on a determination that the first account and third account are the same account.

24. The system of claim 13, wherein the first device identifier and the second device identifier are determined to correspond to one another based on a determination that the first device identifier and the second device identifier correspond to the particular passenger.

25. A method for facilitating tracking of passengers based on trip details that indicate whether and which in-vehicle service selections were requested by the passengers during transit on one or more vehicles, the method being implemented on a computer system that includes one or more physical processors executing with one or more computer program instructions which, when executed, perform the method, the method comprising:

obtaining, by the computer system, a first set of information comprising first identification information and one or more first trip details and a second set of information comprising second identification information and one or more second trip details, wherein the first identifying information indicates a first device identifier and a first account that is associated with the particular passenger, and wherein the second identifying information indicates a second device identifier and a second account that is associated with the particular passenger;

determining, by the computer system, that the first set of information relates to a first trip of a particular passenger and the second set of information relates to a second trip of the particular passenger based on a determination that the first device identifier corresponds to the second device identifier;

obtaining, by the computer system, a third set of information comprising third identification information and one or more third trip details, wherein the third identification information indicates a third device identifier different from the first device identifier and a third account that is associated with the particular passenger; and

determining, by the computer system, that the third set of information relates to a third trip of the particular passenger based on a determination that the first account corresponds to the third account; and

determining, by the computer system, preference information of the particular passenger based on the one or more first trip details, the one or more second trip details, and the one or more third trip details.

26. The method of claim 25, wherein the first device identifier is determined to correspond to the second device identifier based on a determination that the first device identifier is the same as the second device identifier.

27. The method of claim 25, wherein obtaining the first set of information and the second set of information comprises obtaining one or more first selections of in-vehicle services made from a user-provided device of the particular passenger during transit of the first trip and one or more second selections of in-vehicle services made from the user-provided device during transit of the second trip, the user-provided device being provided by the particular passenger during transit of the first and second trips.

28. The method of claim 27, the method further comprising:

facilitating, by the computer system, (i) one or more first communication sessions with a first in-vehicle computer system that processes the one or more first selections of in-vehicle services and (ii) one or more second communication sessions with a second in-vehicle computer system that processes the one or more second selections of in-vehicle services,

wherein obtaining the one or more first selections of in-vehicle services and the one or more second selections of in-vehicle services comprises obtaining the one or more first selections of in-vehicle services from the first in-vehicle computer system via the one or more first communication sessions and obtaining the one or more second selections of in-vehicle services from the second in-vehicle computer system via the one or more second communication sessions.

29. A system for facilitating tracking of passengers based on trip details that indicate whether and which in-vehicle service selections were requested by the passengers during transit on one or more vehicles, the system comprising:

one or more physical processors programmed with one or more computer program instructions which, when executed by the one or more physical processors, cause the system to;

obtain a first set of information comprising first identification information and one or more first trip details and a second set of information comprising second identification information and one or more second trip details, wherein the first identifying information indicates a first device identifier and a first account that is associated with the particular passenger, and wherein the second identifying information indicates a second device identifier and a second account that is associated with the particular passenger;

determine that the first set of information relates to a first trip of a particular passenger and the second set of information relates to a second trip of the particular passenger based on a determination that the first device identifier corresponds to the second device identifier;

obtain a third set of information comprising third identification information and one or more third trip details, wherein the third identification information indicates a third device identifier different from the first device identifier and a third account that is associated with the particular passenger; and

determine that the third set of information relates to a third trip of the particular passenger based on a determination that the first account corresponds to the third account; and

determine preference information of the particular passenger based on the one or more first trip details, the one or more second trip details, and the one or more third trip details.