Customized message generation

• US 8,719,369 B1
• Filed: 04/25/2011
• Issued: 05/06/2014
• Est. Priority Date: 04/25/2011
• Status: Active Grant

• Current Assignee: Broadnet Teleservices LLC
• Original Assignee: Broadnet Teleservices LLC
• Inventors: Brown, Brian, Silveri, Chris, Lee, Herman
• Primary Examiner(s): Patel, Dhairya A
• Application Number:
  US13/093,654
• Time in Patent Office: 1,107 Days
• Field of Search: 709/213, 709/216, 709/217, 709/218, 709/219, 379/88.16, 379/88.18, 379/88.22, 379/88.26
• US Class Current: 709/217
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/306 Prerecordings to be used during a voice call
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

Implementations described and claimed herein provide a method comprising generating a plurality of prompts, each of the plurality of prompts related to one of a plurality of elements, generating an indexed prompt file (IPF) comprising one or more of the plurality of prompts and index information about the one or more of the plurality of prompts, and generating an IPF map file relating one or more of the elements to one or more of the plurality of prompts using the index information. The method further comprises mapping a target phone number to the one or more of the plurality of elements, the target phone number being associated with a target on a target list, generating a call to the target phone number, and playing the one or more of the plurality of prompts based on the index information.

Claims

1. A method, comprising:

generating a plurality of personalized prompts, each of the plurality of prompts related to one of a plurality of elements by;

receiving parameters for at least one of a first name element and a last name element,

analyzing the parameters for at least one of the first name element and the last name element to determine a predicted coverage percentage,

selecting a subset of the parameters for at least one of the first name element and the last name element based on a threshold value for the predicted coverage percentage,

recording a master sound file including one or more prompts related to the subset of parameters, and

dividing the master sound file into the plurality of personalized prompts in the form of sound files;

generating an indexed prompt file (IPF) comprising one or more of the plurality of personalized prompts;

mapping one or more fields associated with a target phone number to one or more of the plurality of personalized prompts, wherein the one or more fields include individual information associated with the target phone number;

generating a prompt script file, including one or more prompt script specifications, each of the one or more prompt script specifications including a list of rules for generating an outgoing message using one or more of the plurality of personalized prompts in the IPF file;

generating a call to the target phone number; and

based on the response to the call, selecting one of the prompt script specifications from the prompt script file to generate a personalized outgoing message.

2. The method of claim 1, wherein the IPF further comprises index information about the one or more of the plurality of personalized prompts.

3. The method of claim 1 wherein any and all prompts presented to a call recipient are played exclusively from within the IPF and no prompts are presented which are not part of the IPF.

4. The method of claim 1, further comprising:

playing one or more of the plurality of personalized prompts.

5. The method of claim 1, wherein mapping the target phone number to the one or more of the plurality of personalized prompts further comprises mapping a target name related to the target phone number to the one or more of the plurality of personalized prompts using the homophone of the target name.

6. The method of claim 1, wherein selecting the subset of the parameters for the first name elements further comprises comparing one or more of the parameters for the first name elements with their homophones.

7. The method of claim 1, further comprising:

generating an IPF map file mapping one or more of the plurality of elements to one or more of the plurality of personalized prompts; and

deleting one or more of the plurality of personalized prompts after generating the IPF.

8. The method of claim 1, further comprising generating a compressed file including the IPF file and an IPF map file mapping one or more of the plurality of elements to one or more of the plurality of personalized prompts.

9. The method of claim 8, wherein generating the compressed file further comprises:

converting at least one of the plurality of personalized prompts into a pulse code modulated (PCM) format; and

normalizing the at least one of the plurality of personalized prompts.

10. The method of claim 9, wherein normalizing the at least one of the plurality of personalized prompts further comprises normalizing at least one of (1) volume of the at least one of the plurality of personalized prompts;

(2) pitch of the at least one of the plurality of personalized prompts; and

(3) background noise of the at least one of the plurality of personalized prompts.

11. The method of claim 1, wherein generating the prompt script file further comprises:

generating a plurality of map rule specifications, each of the plurality of map rule specifications including one or more pairs of elements and keys; and

generating one of more of the prompt script specifications including one or more of the map rule specifications.

12. The method of claim 1, wherein the one or more prompt script specifications includes a prompt script specification for a live answer, a prompt script specification for music hold, and a prompt script specification for answering machine.

13. The method of claim 12, wherein the one or more prompt script specifications includes a prompt script specification for a message to be played at the end of the call as a “

goodbye”

message.

14. The method of claim 12, wherein the one or more prompt script specifications includes a prompt script specification for a message to be played prompting the target for providing a feedback such as a voicemail message.

15. The method of claim 1, wherein the one or more of the plurality of elements are related to inviting the target to a live telephony event.

16. The method of claim 15, further comprising continuing the live telephony event with the target phone number after playing personalized prompts related to the one or more of the plurality of elements related to inviting the target to a live telephony event.

17. The method of claim 1, wherein the one or more of the plurality of personalized prompts are individualized for the target phone number based on the one or more fields associated with the target phone number.

18. The method of claim 1, wherein at least one of the one or more of the plurality of elements is an individualized survey for the target phone number.

19. The method of claim 1, wherein generating the call further comprises generating the call before initiation of a live telephony event.

20. The method of claim 1, wherein at least one of the one or more of the plurality of elements is an individualized ending message for a target, wherein the individualized ending message is played at the end of a live telephony event.

21. The method of claim 1, further comprising playing one or more sound files, wherein the one or more sound files are selected based on the individual information about the target.

22. The method of claim 21, wherein the one or more sound files are individualized invitation sound files inviting the target to a live telephony event.

23. The method of claim 22, further comprising continuing the live telephony event at the end of playing the one or more sound files.

24. The method of claim 1, wherein mapping the one or more fields associated with a target phone number to one or more of the plurality of personalized prompts further comprises mapping the one or more fields associated with a target phone number to one or more of the plurality of personalized prompts before initiating the call.

25. A system, comprising:

a computer processor; and

one or more non-transitory computer-readable storage media adapted to store one or more modules, the one or more modules comprising;

a recording module comprising one or more computer-executable instructions to allow a user to record a plurality of personalized prompts, each of the plurality of personalized prompts related to one of a plurality of elements by;

receiving parameters for at least one of a plurality of elements,

analyzing the parameters for at least one of the plurality of elements to determine a predicted coverage percentage,

selecting a subset of the parameters for at least one of the plurality of elements based on a threshold value for the predicted coverage percentage,

recording a master sound file including one or more prompts related to the subset of parameters, and

dividing the master sound file into the plurality of personalized prompts in the form of sound files,

an editing module comprising one or more computer-executable instructions to allow a user to generate an indexed prompt file (IPF) comprising one or more of the plurality of personalized prompts and index information about the one or more of the plurality of prompts,

a first generation module comprising one or more computer-executable instructions to automatically generate an IPF map file mapping one of the plurality of elements to one or more of the plurality of personalized prompts,

a second generation module comprising one or more computer-executable instructions to generate a prompt script file including one or more prompt script specifications, each of the one or more prompt script specifications including a list of rules for generating an outgoing message for one or more of a live answer, a music hold, and a an answering machine,

a first mapping module comprising one or more computer-executable instructions to map a target phone number to the one or more of the plurality of elements, the target phone number being associated with a target on a target list,

a second mapping module comprising one or more computer-executable instructions to map one or more fields associated with the target phone number with one or more of the plurality of personalized prompts, wherein the one or more fields include individual information about the target phone number,

a call generation module comprising one or more computer-executable instructions to generate a call to the target phone number, and

a message generation module comprising one or more computer-executable instructions to play the one or more of the plurality of personalized prompts,

wherein each of the recording module, the editing module, the first generation module, the second generation module, the first mapping module, the second mapping module, the call generation module, and the message generation module are configured to be executed on the computer processor.

26. One or more non-transitory computer-readable storage media encoding computer-executable instructions for executing a computing process on a computer system, the computing process comprising:

generating a plurality of personalized prompts, each of the plurality of personalized prompts related to one of a plurality of elements by;

receiving parameters for at least one of the plurality of elements,

analyzing the parameters for at least one of the plurality of elements to determine a predicted coverage percentage,

selecting a subset of the parameters for at least one of the plurality of elements based on a threshold value for the predicted coverage percentage,

recording a master sound file including one or more prompts related to the subset of parameters, and

dividing the master sound file into the plurality of personalized prompts in the form of sound files;

generating an indexed prompt file (IPF) comprising one or more of the plurality of personalized prompts, wherein the IPF further comprises index information about the one or more of the plurality of prompts;

generating an IPF map file mapping one or more of the elements to one or more of the plurality of personalized prompts;

mapping a target phone number to the one or more of the plurality of personalized prompts, the target phone number being associated with a target phone number;

mapping one or more fields associated with the target phone number to one or more of the plurality of elements, wherein the one or more fields include individual information about the target phone number;

generating a call to the target phone number; and

based on the response to the call, selecting one of plurality of prompt script specifications, each of the one or more prompt script specifications including a list of rules for generating an outgoing message.

27. The one or more non-transitory computer-readable storage media of claim 26, wherein the computer process further comprising playing one or more sound files wherein the one or more sound files are individualized invitation files inviting the target to a live telephony event.