Customer error screen capture
First Claim
Patent Images
1. A method for capturing a user'"'"'s view of an electronic screen having an error message in a health management application without showing private information of the user, the method comprising:
- receiving the error message from a web service responding to a request for a web page by the user;
receiving an electronic file of the web page, where content of the electronic file is defined in accordance with a markup language and the markup language has predefined presentation semantics;
identifying fields in the electronic file that are pre-tagged as private information;
redacting values of the identified fields in the electronic file to create a redacted electronic file, where content of the redacted electronic file is defined in accordance with the markup language having predefined presentation semantics; and
storing the error message, along with the redacted electronic file, in a data store.
2 Assignments
0 Petitions
Accused Products
Abstract
A method for capturing a user'"'"'s view of an electronic screen having an error message in a health management application without showing private information of the user includes receiving an error message from a web service responding to a request for a web page by the user. The method includes receiving an electronic file of the web page with the error message, redacting private information of the user from the electronic file to create a redacted electronic file, and storing the redacted electronic file in a support log module.
40 Citations
19 Claims
-
1. A method for capturing a user'"'"'s view of an electronic screen having an error message in a health management application without showing private information of the user, the method comprising:
-
receiving the error message from a web service responding to a request for a web page by the user; receiving an electronic file of the web page, where content of the electronic file is defined in accordance with a markup language and the markup language has predefined presentation semantics; identifying fields in the electronic file that are pre-tagged as private information; redacting values of the identified fields in the electronic file to create a redacted electronic file, where content of the redacted electronic file is defined in accordance with the markup language having predefined presentation semantics; and storing the error message, along with the redacted electronic file, in a data store. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A method for capturing a user'"'"'s view of an electronic screen having an error message in a health management application without showing private information of the user, the method comprising:
-
receiving the error message from a web service responding to a request for a web page by the user; receiving an electronic file of the web page with the error message; identifying fields pre-tagged as private information in the electronic file and redacting values associated with the pre-tagged fields to create a redacted electronic file; converting the redacted electronic file to an image file; and storing the image file in a support log module. - View Dependent Claims (9, 10, 11, 12)
-
-
13. A system for capturing a user'"'"'s view of an electronic screen having an error message associated with a health management application without showing private information of the user, the system comprising:
-
a computer processor; a logging service programmed to receive an electronic file with the error message from a user'"'"'s electronic screen and transfer the electronic file for sanitization; a sanitization module programmed to receive the electronic file with the error message, redact private information of the user and create a redacted electronic file; a support log for receiving and storing the redacted electronic file; and a support application communicating with the support log and programmed to retrieve the redacted electronic file for delivery to a support person'"'"'s processing device, wherein the logging service, the sanitization module, and the support application are all implemented by computer readable instructions executed by the computer processor. - View Dependent Claims (14, 15, 16, 17, 18, 19)
-
Specification