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Systems and methods for implementing recent experience comment and recent activity log feedback in image forming and media handling devices

  • US 8,724,134 B2
  • Filed: 01/30/2012
  • Issued: 05/13/2014
  • Est. Priority Date: 01/30/2012
  • Status: Expired due to Fees
First Claim
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1. A method for providing feedback regarding an image forming device, comprising:

  • displaying, on a display device, a prompt for users to submit feedback on a top level print driver page associated with an image forming device;

    receiving, by a processor, an electronic request from a particular user to provide feedback regarding interaction between the particular user and the image forming device by actuating the prompt on the top level print driver page;

    changing, with the processor, the display on the display device to a formatted feedback form upon the particular user'"'"'s actuation of the prompt by manipulating a user interface associated with the display device;

    receiving, with the processor, feedback information provided by the particular user via the particular user'"'"'s manipulation of the user interface;

    producing, with the processor, a combined feedback package by combining the received feedback information provided by the particular user with product-generated operating parameter data relevant to a timeframe in which the particular user interacted with the image forming device prior to generating the electronic request to provide feedback; and

    outputting the combined data feedback package to a reviewing entity for action.

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