Systems and techniques for producing spoken voice prompts
First Claim
1. A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:
- selecting, for use in an intended telephony-based informational interaction dialog with a listener, one or more voice prompts;
for the text of the one or more voice prompts, determining words that receive one or more optimized speech parameters, based on a dialog context and meaning of the text of the one or more voice prompts, wherein the one or more optimized speech parameters are selected based on a dialog context of the one or more voice prompts;
producing one or more spoken voice prompts that include the one or more optimized speech parameters; and
conveying, over a telephone system, the one or more spoken voice prompts to a listener;
wherein the intended telephony-based informational interaction dialog is caused to occur.
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Accused Products
Abstract
Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.
18 Citations
19 Claims
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1. A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:
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selecting, for use in an intended telephony-based informational interaction dialog with a listener, one or more voice prompts; for the text of the one or more voice prompts, determining words that receive one or more optimized speech parameters, based on a dialog context and meaning of the text of the one or more voice prompts, wherein the one or more optimized speech parameters are selected based on a dialog context of the one or more voice prompts; producing one or more spoken voice prompts that include the one or more optimized speech parameters; and conveying, over a telephone system, the one or more spoken voice prompts to a listener; wherein the intended telephony-based informational interaction dialog is caused to occur. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for directing optimized voice prompts to a telephone during the course of an outbound telephone call, the system comprising:
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a recording system operative to record and play one or more spoken voice prompts, wherein the one or more spoken voice prompts include one or more optimized speech parameters, wherein the one or more optimized speech parameters are selected based on a dialog context of the one or more spoken voice prompts; an automated calling system operative to place an automated outbound telephone call to a target person at a called party telephone, wherein the telephone call comprises an intended telephony-based informational interaction, and wherein the telephone call includes the one or more spoken voice prompts; an automated speech recognition system operative, during the intended telephony-based informational interaction, to process auditory responses the target person makes in response to the one or more spoken voice prompts.
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Specification