Information processing apparatus, image forming apparatus, information processing method, image forming method, and computer readable medium

• US 8,725,872 B2
• Filed: 02/09/2012
• Issued: 05/13/2014
• Est. Priority Date: 07/08/2011
• Status: Expired due to Fees

• Current Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Original Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Inventors: Iwanami, Toru, Yamasaki, Naoya, Aoki, Matsuyuki, Shishikura, Shunichiro, Nagata, Kenjo
• Primary Examiner(s): Won, Michael Y
• Application Number:
  US13/369,733
• Publication Number:
  US 20130013765A1
• Time in Patent Office: 824 Days
• Field of Search: 709/203, 709/223, 709/224
• US Class Current: 709/224
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters

Abstract

An information processing apparatus includes an acquiring unit that acquires an information item regarding an operating condition of an image forming apparatus, a first storage controller that stores the information item in a memory, an extracting unit that extracts samples from among the information items stored in the memory in accordance with a predetermined algorithm if an amount of space remaining in the memory is smaller than a predetermined threshold value, where the samples represent results of detection of the operating condition of the image forming apparatus, a statistical unit that computes a statistical value using the samples, a second storage controller that deletes the samples from the memory and stores the statistical value in the memory, and a transmitting unit that transmits the information items to a server via a communication line.

Claims

1. An information processing apparatus comprising:

an acquiring unit that acquires an information item regarding an operating condition of an image forming apparatus;

a first storage controller that stores the information item acquired by the acquiring unit in a memory;

an extracting unit that extracts samples from among the information items stored in the memory in accordance with a predetermined algorithm if an amount of space remaining in the memory is smaller than a predetermined threshold value, the samples each representing a result of detection of the operating condition of the image forming apparatus;

a statistical unit that computes a statistical value on the basis of the samples extracted by the extracting unit;

a second storage controller that deletes the samples extracted by the extracting unit from the memory and stores, in the memory, the statistical value computed by the statistical unit; and

a transmitting unit that transmits the information items stored in the memory to a server apparatus connected to the transmitting unit via a communication line.

2. The information processing apparatus according to claim 1, further comprising:

a severity determining unit that determines a severity level of each of the information items stored in the memory in accordance with a predetermined algorithm;

wherein if the amount of space remaining in the memory is smaller than the predetermined threshold value, the extracting unit extracts, from among quality identification information items stored in the memory, the samples having a severity level that is determined to be lower than a predetermined threshold value by the severity determining unit.

3. An image forming apparatus comprising:

an image forming unit that forms an image;

a first storage controller that generates an information item regarding an operating condition of an image forming apparatus and stores the information item in a memory;

an extracting unit that extracts samples from among the information items stored in the memory in accordance with a predetermined algorithm if an amount of space remaining in the memory is smaller than a predetermined threshold value, the samples each representing a result of detection of the operating condition of the image forming apparatus;

a statistical unit that computes a statistical value on the basis of the samples extracted by the extracting unit;

a second storage controller that deletes the samples extracted by the extracting unit from the memory and stores, in the memory, the statistical value computed by the statistical unit; and

a transmitting unit that transmits the information items stored in the memory to a server apparatus connected to the transmitting unit via a communication line.

4. A non-transitory computer readable medium storing a program causing a computer to execute a process for processing information, the process comprising:

acquiring an information item regarding an operating condition of an image forming apparatus;

storing the acquired information item in a memory;

extracting samples from among the information items stored in the memory in accordance with a predetermined algorithm if an amount of space remaining in the memory is smaller than a predetermined threshold value, the samples each representing a result of detection of the operating condition of the image forming apparatus;

computing a statistical value on the basis of the extracted samples;

deleting the extracted samples from the memory and storing the computed statistical value in the memory; and

transmitting the information items stored in the memory to a server apparatus via a communication line.

5. An information processing method comprising:

acquiring an information item regarding an operating condition of an image forming apparatus;

storing the acquired information item in a memory;

extracting samples from among the information items stored in the memory in accordance with a predetermined algorithm if an amount of space remaining in the memory is smaller than a predetermined threshold value, the samples each representing a result of detection of the operating condition of the image forming apparatus;

computing a statistical value on the basis of the extracted samples;

deleting the extracted samples from the memory and storing the computed statistical value in the memory; and

transmitting the information items stored in the memory to a server apparatus via a communication line.

6. An image forming method comprising:

forming an image;

generating an information item regarding an operating condition of an image forming apparatus and storing the information item in a memory;

extracting samples from among the information items stored in the memory in accordance with a predetermined algorithm if an amount of space remaining in the memory is smaller than a predetermined threshold value, the samples each representing a result of detection of the operating condition of the image forming apparatus;

computing a statistical value on the basis of the extracted samples;

deleting the extracted samples from the memory and storing the computed statistical value in the memory; and

transmitting the information items stored in the memory to a server apparatus connected to the image forming apparatus via a communication line.