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System and method for proactive management of an information handling system with in-situ measurement of end user actions

  • US 8,726,095 B2
  • Filed: 12/02/2010
  • Issued: 05/13/2014
  • Est. Priority Date: 12/02/2010
  • Status: Active Grant
First Claim
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1. An information handling system comprising:

  • a housing;

    processing components disposed in the housing and operable to process information;

    plural input devices interfaced with the processing components, each input device operable to detect one or more end user inputs;

    a monitoring agent disposed in the housing and operable to track one or more predetermined of the end user inputs as one or more dissatisfaction variables, each dissatisfaction variable associated with a corrective action made by an end user input; and

    a reporting agent interfaced with the monitoring agent and operable to report an alert for proactive diagnostics of the information handling system in response to detection of a change over a predetermined time period of the one or more dissatisfaction variables from a predetermined baseline by a predetermined amount;

    wherein the dissatisfaction variable comprises restarts of the information handling system initiated through the operating system.

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