Method of vehicle notification of call center service interruptions
First Claim
1. A method of handling calls from telematics-equipped vehicles during call center outages, comprising the steps of:
- (a) receiving at a vehicle telematics unit a notification that originates from a call center and that notifies the telematics unit of one or more upcoming outages occurring at a call center;
(b) detecting that a call from the vehicle to the call center is desired during an upcoming call center service outage; and
(c) carrying out a call handling procedure for the desired call at the vehicle.
14 Assignments
0 Petitions
Accused Products
Abstract
A method of regulating data transmissions used with telematics-equipped vehicles. The steps include establishing a period of anticipated call center service outage, notifying a plurality of telematics units of the period of anticipated call center service outage, storing that outage information at the plurality of telematics units, and then when a call from the vehicle to the call center is desired during the service outage, the process implements a call handling procedure that delays most calls until the call center is available, but that provides alternative call solutions for urgent or occupant-placed calls. Once the call center is available, postponed calls can be staggered to avoid a large initial spike in calls received at the call center.
4 Citations
19 Claims
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1. A method of handling calls from telematics-equipped vehicles during call center outages, comprising the steps of:
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(a) receiving at a vehicle telematics unit a notification that originates from a call center and that notifies the telematics unit of one or more upcoming outages occurring at a call center; (b) detecting that a call from the vehicle to the call center is desired during an upcoming call center service outage; and (c) carrying out a call handling procedure for the desired call at the vehicle. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of handling data transmissions from telematics-equipped vehicles during periods of call center unavailability, comprising the steps of:
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(a) identifying time periods during which a call center will be unavailable; (b) wirelessly conveying to a plurality of telematics-equipped vehicles the periods during which a call center will be unavailable; and (c) delaying communication attempts from the telematics-equipped vehicles to the call center based on the periods during which a call center will be unavailable by directing a group of telematics-equipped vehicles to contact the call center in a staggered succession of stages. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. A method of handling data transmissions from telematics-equipped vehicles during call center outages, comprising the steps of:
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(a) establishing at least one period of anticipated service outage occurring at a call center; (b) notifying a plurality of telematics units of the at least one period of anticipated service outage occurring at the call center; (c) storing at the plurality of telematics units the at least one period of service outage occurring at the call center; (d) checking whether a desired communication to a call center occurs during the at least one period of anticipated call center service outage; and (e) postponing contacting the call center if the desired communication is during the at least one period of anticipated service outage occurring at the call center.
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Specification