Systems and methods for visual presentation and selection of IVR menu

• US 8,731,148 B1
• Filed: 03/02/2012
• Issued: 05/20/2014
• Est. Priority Date: 03/02/2012
• Status: Active Grant

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Lavian, Tal, Or-Bach, Zvi
• Primary Examiner(s): Nguyen, Duc
• Assistant Examiner(s): Laekemariam, Yosef K
• Application Number:
  US13/410,321
• Time in Patent Office: 809 Days
• Field of Search: 379/88.01, 379/88.03, 379/88.04, 379/88.17, 379/88.18, 379/88.19, 379/88.23
• US Class Current: 379/88.18
• CPC Class Codes: H04M 2203/252 where a voice mode is enhanced with visual information
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Claims

1. A method for enhancing interaction with Interactive Voice Response (IVR) destinations, comprising:

accessing a database, wherein the database comprises a list of telephone numbers associated with a plurality of destinations and associated visual IVR menu for each destination, and wherein the visual IVR menus are grouped based on at least one category, and each category is associated with a standard visual menu;

communicating between the user device and the IVR system by dialing a telephone number and using a voice only channel and not a data network;

pulling at least one visual IVR menu from said database, wherein said visual IVR menu is a standard visual menu associated with the category related to the telephone number dialed by said user, wherein the visual IVR menu is retrieved from the database and not from the IVR system; and

displaying on the user device said visual IVR menu using at least one icon.

2. The method of claim 1, wherein said destinations are grouped based on at least one category within said database.

3. The method of claim 1, comprising generating at least one personal record from said at least one user and storing said at least one personal record in the database.

4. The method of claim 3, comprising

downloading one or more activation codes associated with said at least one personal record, and

wherein said activation codes are associated with one or more internal destinations of said at least one personal record.

5. The method of claim 1, comprising associating a personal record of at least one caller with at least one of said telephone numbers and with said at least one caller'"'"'s phone number.

6. The method of claim 1, comprising associating code related to a business domain of at least one of said destinations with at least one personal record of said user.

7. A method for enhancing interaction with Interactive Voice Response (IVR) destinations, comprising:

accessing a database, wherein said database comprises a list of telephone numbers associated with a plurality of destinations and associated visual IVR menu for each destination, each destination implementing an IVR, and wherein the visual IVR menus are grouped based on at least one category and each category is associated with a standard visual menu;

communicating between the user device and the IVR system by dialing a telephone number and using a voice only channel and not a data network;

pulling at least one visual IVR menu from said database, wherein said visual IVR menu is a standard visual menu associated with the category related to the telephone number dialed by said user, wherein the visual IVR menu is retrieved from the database and not from the IVR system; and

displaying at least one advertisement, wherein said advertisement is selected based on at least one category associated with said at least one visual IVR menu.

8. The method of claim 7, wherein said at least one visual IVR menu comprises at least one icon.

9. The method of claim 7, comprises generating at least one personal record of said at least one user and storing said at least one personal record in said database.

10. The method of claim 9, comprises downloading one or more activation codes associated with at least one personal record of the user, and

wherein said activation codes are associated with one or more internal destinations of said at least one personal record.

11. The method of claim 7, comprises associating a personal record of the user with at least one of said telephone numbers.

12. The method of claim 7, comprises associating a code related to a business domain of at least one of said destinations with at least one personal record of said user.

13. A method for enhancing interaction with Interactive Voice Response (IVR) destinations, comprising:

accessing a database, wherein said database comprises a list of telephone numbers associated with a plurality of destinations and associated visual IVR menu for each destination, each destination implementing an IVR, and wherein the visual IVR menus are grouped based on at least one category, and each category is associated with a standard visual menu;

communicating between the user device and the IVR system by dialing a telephone number and using a voice only channel and not a data network;

pulling at least one visual IVR menu from said database wherein said visual IVR menu is a standard visual menu associated with the category related to the telephone number dialed by said user, wherein the visual IVR menu is retrieved from the database and not from the IVR system; and

displaying on an apparatus said at least one visual IVR menu using at least one icon, wherein said apparatus is not a telephone call generating apparatus.

14. The method of claim 13, wherein said apparatus is selected from the group consisting of:

a picture frame, a TV, a vehicle multifunction display, or a computer screen.

15. The method of claim 13, comprises displaying at least one advertisement.

16. The method of claim 13, wherein said visual IVR menu comprises at least one icon.

17. The method of claim 13, comprises generating at least one personal record associated with said user and storing said at least one personal record in said database.

18. The method of claim 13, comprises downloading one or more activation codes associated with at least one personal record of the user.

19. The method of claim 13, comprises associating a personal record of the user with at least one of said telephone numbers.

20. The method of claim 17, comprises associating a code related to a business domain of at least one of said destinations with at least one personal record of said user.