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Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail

  • US 8,731,157 B2
  • Filed: 06/12/2012
  • Issued: 05/20/2014
  • Est. Priority Date: 09/05/2001
  • Status: Expired due to Fees
First Claim
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1. A computer-implemented method comprising:

  • presenting to a user, via a computing device, a list of providers currently available to communicate with the user;

    receiving a selection of a provider from the list of providers by the user via the computing device;

    in response to the selection, attempting to establish a real-time communication connection between the user and the selected provider;

    in response to a successful communication connection being established between the user and the selected provider, charging the user and compensating the selected provider; and

    in response to an unsuccessful communication connection being established between the user and the selected provider after a predetermined number of attempts;

    presenting a message to the user, via the computing device, regarding the failed connection;

    receiving, in response to the message regarding the failed connection, a message from the user via the computing device; and

    presenting the message to the selected provider that includes an option for the provider to attempt to establish a real-time communication connection between the provider and the user.

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