User interface for a complex order processing system
First Claim
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1. A system comprising:
- configuring means for configuring a service profile, whereinthe service profile represents one or more complex assets, associated with the account, by virtue of the service profile comprisinga list of orders, anda plurality of attributes,the list of orders identifies one or more complex orders of a plurality of complex orders, andthe one or more complex orders have been submitted for provisioning;
generating means for generating a customer portal view, whereinthe configuring means and the generating means are communicatively coupled to one another, andthe customer portal view comprisesa plurality of complex orders, whereinthe plurality of complex orders is associated with an account by virtue of each of the plurality of complex orders comprising order information pertaining to the account,a first complex order of the complex orders comprises the service profile, anda plurality of orders,the configuring uses a future state of at least one of the one or more complex assets,each of the plurality of orders is associated with the account by virtue of the first complex order being associated with the account,fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders,the customer portal view is associated with one or more of the plurality of attributes, andone or more relationships exist between a plurality of the plurality of orders,a plurality of user-selectable options, whereinthe plurality of user-selectable options comprisesa change option,the generating means compriseslist generating means for generating the list of the plurality of the complex orders,the complex orders of the list of complex orders are associated with the account by virtue of the plurality of complex orders being associated with the account, andupon generation, the list of complex orders comprises the one or more complex orders;
creating means for creating, in response to a selection of the change option, a changed complex order by incorporating a change in the one or more complex orders; and
submitting means for submitting the changed complex order as a submitted complex order, whereinthe submitting means for submitting the changed complex order as the submitted complex order is configured to re-submit the changed complex order for provisioning.
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Abstract
A method for processing complex orders is disclosed. The method includes generating a customer portal view including a list of products and services associated with an account, a list of quotes associated with the account, a list of orders associated with the account, and a plurality of user-selectable options. The plurality of user-selectable options includes a move option to transfer a service profile by defaulting the existing services at an old location to a new location.
36 Citations
42 Claims
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1. A system comprising:
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configuring means for configuring a service profile, wherein the service profile represents one or more complex assets, associated with the account, by virtue of the service profile comprising a list of orders, and a plurality of attributes, the list of orders identifies one or more complex orders of a plurality of complex orders, and the one or more complex orders have been submitted for provisioning; generating means for generating a customer portal view, wherein the configuring means and the generating means are communicatively coupled to one another, and the customer portal view comprises a plurality of complex orders, wherein the plurality of complex orders is associated with an account by virtue of each of the plurality of complex orders comprising order information pertaining to the account, a first complex order of the complex orders comprises the service profile, and a plurality of orders, the configuring uses a future state of at least one of the one or more complex assets, each of the plurality of orders is associated with the account by virtue of the first complex order being associated with the account, fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders, the customer portal view is associated with one or more of the plurality of attributes, and one or more relationships exist between a plurality of the plurality of orders, a plurality of user-selectable options, wherein the plurality of user-selectable options comprises a change option, the generating means comprises list generating means for generating the list of the plurality of the complex orders, the complex orders of the list of complex orders are associated with the account by virtue of the plurality of complex orders being associated with the account, and upon generation, the list of complex orders comprises the one or more complex orders; creating means for creating, in response to a selection of the change option, a changed complex order by incorporating a change in the one or more complex orders; and submitting means for submitting the changed complex order as a submitted complex order, wherein the submitting means for submitting the changed complex order as the submitted complex order is configured to re-submit the changed complex order for provisioning. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method implemented in a computer system comprising:
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configuring a service profile, wherein the service profile is information stored in a storage device of the computer system, the service profile represents one or more complex assets, associated with the account, by virtue of the service profile comprising a list of orders, and a plurality of attributes, the list of orders identifies one or more complex orders of a plurality of complex orders, and the one or more complex orders have been submitted for provisioning; generating, by a processor of the computer system, a customer portal view, wherein the processor and the storage device are coupled to one another, the customer portal view is configured to be displayed on a display coupled to the processor, the customer portal view comprises a plurality of complex orders, wherein the plurality of complex orders is associated with an account by virtue of each of the plurality of complex orders comprising order information pertaining to the account, a first complex order of the complex orders comprises the service profile, and a plurality of orders, the configuring uses a future state of at least one of the one or more complex assets, each of the plurality of orders is associated with the account by virtue of the first complex order being associated with the account, fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders, the customer portal view is associated with one or more of the plurality of attributes, and one or more relationships exist between a plurality of the plurality of orders, a plurality of user-selectable options, wherein the plurality of user-selectable options comprises a change option, the generating comprises generating the list of the plurality of the complex orders, the complex orders of the list of complex orders are associated with the account by virtue of the plurality of complex orders being associated with the account, and upon generation, the list of complex orders comprises the one or more complex orders; in response to a selection of the change option, creating a changed complex order by causing the processor to incorporate a change in the one or more complex orders, wherein the change is incorporated in the complex order is reflected in the information stored in the storage device; and causing the processor to create a submitted complex order by re-submitting the changed complex order for provisioning. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 37, 38, 39, 40, 41, 42)
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25. A non-transitory computer-readable storage medium comprising:
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a first set of instructions, executable by a processor of a computer system, configured to configure a service profile, wherein the service profile represents one or more complex assets, associated with the account, by virtue of the service profile comprising a list of orders, and a plurality of attributes, and the list of orders identifies one or more complex orders of a plurality of complex orders, and the one or more complex orders have been submitted for provisioning, generate a user interface configured to generate a customer portal view, wherein the user interface is configured to be displayed on a display coupled to the processor, the customer portal view comprises a plurality of complex orders, wherein the plurality of complex orders is associated with an account by virtue of each of the plurality of complex orders comprising order information pertaining to the account, a first complex order of the complex orders comprises
the service profile, and
a plurality of orders,the first set of instructions uses a future state of at least one of the one or more complex assets, each of the plurality of orders is associated with the account by virtue of the first complex order being associated with the account, fulfillment of the complex order depends, at least in part, on fulfillment of the plurality of orders, the customer portal view is associated with one or more of the plurality of attributes, and one or more relationships exist between a plurality of the plurality of orders, a plurality of user-selectable options, wherein the plurality of user-selectable options comprises
a change option,the generating comprises generating the list of the plurality of the complex orders, the complex orders of the list of complex orders are associated with the account by virtue of the plurality of complex orders being associated with the account, and upon generation, the list of complex orders comprises the one or more complex orders; and a second set of instructions, executable by the processor, configured to receive a selection of the change option, wherein the second set of instructions comprise a first subset of instructions, executable by the processor, configured to create a changed complex order by incorporating a change in the one or more complex orders, in response to receipt of the selection of the change option, and a second subset of instructions, executable by the processor, configured to transfer the service profile from the first create a submitted complex order by re-submitting the changed complex order for provisioning. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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Current AssigneeSiebel Systems Inc. (Oracle Corporation)
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Original AssigneeSiebel Systems Inc. (Oracle Corporation)
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InventorsCaballero, Richard Joseph, Lewis, Mark David, Sandrea, Carlos Alejandro
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Primary Examiner(s)OBAID, FATEH M
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Application NumberUS12/244,558Publication NumberTime in Patent Office2,056 DaysField of SearchNoneUS Class Current705/26.1CPC Class CodesG06Q 30/0601 Electronic shopping [e-shop...G06Q 30/0621 Item configuration or custo...G06Q 30/0633 Lists, e.g. purchase orders...G06Q 30/0635 Processing of requisition o...G06Q 30/0641 Shopping interfacesG06Q 40/12 AccountingH04M 3/5183 Call or contact centers wit...
