Date and time dimensions for contact center reporting in arbitrary international time zones
First Claim
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1. A contact center, comprising:
- a server operable to receive customer contacts and distribute the contacts to a plurality of agents for servicing; and
a database, the database comprising computer readable language expressing;
a date time zone dimension table comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair.
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Abstract
In one embodiment, a computer readable medium is provided that includes a date time zone dimension table comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair.
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Citations
15 Claims
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1. A contact center, comprising:
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a server operable to receive customer contacts and distribute the contacts to a plurality of agents for servicing; and a database, the database comprising computer readable language expressing; a date time zone dimension table comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method, comprising:
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(a) receiving, by a computer, a first time zone and time period; (b) selecting, by the computer, a first time zone key corresponding to the first time zone; and (c) selecting, by the computer, from among a plurality of date dimension tables, a first date dimension table for the selected first time zone key, the first date dimension table comprising the received time period, wherein each of the plurality of date dimension tables corresponds to a single value of a time zone key and multiple values of a date key and wherein the date key identifies a selected point in time relative to a selected temporal origin and the time zone key identifies one of a plurality of possible time zones. - View Dependent Claims (14, 15)
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Specification