Methods and systems for monitoring computer systems using wireless devices

• US 8,737,976 B2
• Filed: 11/30/2012
• Issued: 05/27/2014
• Est. Priority Date: 05/26/2006
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Hagan, Guy R.
• Primary Examiner(s): CAI, WAYNE HUU
• Application Number:
  US13/690,610
• Publication Number:
  US 20130097278A1
• Time in Patent Office: 543 Days
• Field of Search: 4554041-4042, 4554141-4144, 455/423, 4554561-4566, 340/573.4, 34053913-53918, 340/539.22
• US Class Current: 455/414.4
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

Methods and systems for providing information regarding monitored computer systems to wireless devices are provided. Information may be requested by a wireless device and displayed on the wireless device in a browser. The web server application may detect the wireless device, and may also then specially format the response, including the requested information formatted for optimized delivery and/or display on a wireless device. The web server application may also send a message to a wireless device about events associated with the monitored computer systems.

Claims

1. A method for providing information about a monitored system, the method comprising:

receiving, at a processor, a request for information about the monitored system from a wireless device, wherein the request comprises device information associated with the wireless device;

retrieving, by the processor, the information about the monitored system;

determining, by the processor, that the request for the information originated with the wireless device; and

formatting, by the processor, a response for the wireless device based on the device information, wherein the response comprises the information about the monitored system and a repair option corresponding to an exception associated with the monitored system.

2. The method of claim 1, wherein receiving the request comprises receiving the request from a browser application on the wireless device.

3. The method of claim 2, wherein receiving the request comprises receiving a hypertext transfer protocol request from the browser application.

4. The method of claim 1, wherein formatting the response comprises adjusting the information such that the information is displayable on the wireless device.

5. The method of claim 1, further comprising:

sending the response formatted for the wireless device to the wireless device;

receiving a selection of the repair option; and

in response to receiving the selection of the repair option, providing a request to the monitored system to restart.

6. The method of claim 5, wherein sending the response comprises sending a link which, when accessed, provides additional information about the monitored system.

7. The method of claim 1, wherein the information about the monitored system comprises incident information regarding a software application.

8. The method of claim 1, wherein the information about the monitored system comprises trouble ticket information.

9. A system for providing information about a monitored system, the system comprising:

a memory for storing a program containing code for providing information about a monitored system;

a processor being responsive to computer-executable instructions contained in the program which, when executed by the processor, cause the processor to perform operations comprising;

receiving a request for information about the monitored system from a wireless device, wherein the request comprises device information associated with the wireless device,

retrieving the information about the monitored system,

determining that the request for the information originated with the wireless device, and

formatting a response for the wireless device based on the device information, wherein the response comprises the information about the monitored system and a repair option corresponding to an exception associated with the monitored system.

10. The system of claim 9, wherein the processor is responsive to further computer-executable instructions contained in the program, which, when executed by the processor, cause the processor to perform operations comprising:

sending the response formatted for the wireless device to the wireless device;

receiving a selection of the repair option; and

in response to receiving the selection of the repair option, providing a request to the monitored system to restart.

11. The system of claim 9, wherein formatting the response comprises adding a link to additional information about the monitored computer system.

12. The system of claim 9, wherein receiving the request comprises receiving the request from a browser application on the wireless device.

13. The system of claim 12, wherein receiving the request comprises receiving a hypertext transfer protocol request from the browser application.

14. The system of claim 9, wherein formatting the response comprises formatting the response for display on the wireless device, and wherein formatting the response for display on the wireless device comprises minimizing an amount and a size of the response for display.

15. The system of claim 9, wherein the processor is responsive to further computer-executable instructions contained in the program, which, when executed by the processor, cause the processor to perform operations comprising:

monitoring a status of the monitored computer system;

determining that the status has changed;

logging the status change in a log file; and

retrieving the information requested from the log file.

16. The system of claim 9, wherein retrieving the information comprises retrieving incident information regarding an executing software application.

17. The system of claim 9, wherein retrieving the information comprises retrieving trouble ticket information.

18. A method for delivering information about a monitored system, the method comprising:

receiving, at a processor, information about the monitored system;

receiving, at the processor, a request for the information about the monitored system from a wireless device, wherein the request comprises device information associated with the wireless device;

composing, by the processor, a message for delivery to the wireless device based on the device information associated with the wireless device, the message comprising a link to detailed information about the monitored system and a repair option corresponding to an exception associated with the monitored system; and

forwarding, by the processor, the message for delivery to the wireless device.

19. The method of claim 18, further comprising:

receiving a selection of the repair option; and

in response to receiving the selection of the repair option, providing a request to the monitored system to restart.

20. The method of claim 18, wherein the message further comprises a notify option corresponding to the exception associated with the monitored system, and wherein the method further comprises:

receiving a selection of the notify option; and

in response to receiving the selection of the notify option, enabling a notification of the exception to be provided to a responsible party.