Converged dialog in hybrid mobile applications

• US 8,738,049 B1
• Filed: 11/05/2012
• Issued: 05/27/2014
• Est. Priority Date: 11/05/2012
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Dhanakshirur, Girish, Lobo, Alwyn R., Ramachandra, Thejaswini
• Primary Examiner(s): Brandt, Christopher M
• Application Number:
  US13/668,696
• Publication Number:
  US 20140128111A1
• Time in Patent Office: 568 Days
• Field of Search: 455/466, 455/414.1, 455/414.2, 455/414.4, 705/7.27, 705/301
• US Class Current: 455/466
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

According to one aspect of the present disclosure a system and technique for converged dialog in hybrid mobile applications is disclosed. The system includes: a processor and a hybrid communications manager executable by the processor. The hybrid communications manager is operable to: responsive to receiving a short message service (SMS) request from an SMS device, determine a data policy corresponding to the request; initiate an SMS communication dialog with the SMS device to collect data corresponding to the data policy; determine whether the data policy indicates a need for a dialog with a hybrid device; and responsive to determining that the data policy indicates a need for a dialog with a hybrid device, initiate a non-SMS communication dialog with a hybrid device corresponding to the collected data.

Claims

1. A system, comprising:

a processor; and

a hybrid communications manager executable by the processor to;

responsive to receiving a short message service (SMS) request from an SMS device, initiate a SMS communication dialog with the SMS device to collect data to authenticate an identity of a user of the SMS device;

authenticate the identity of the user of the SMS device;

responsive to authenticating the identity of the user of the SMS device, determine a data policy corresponding to the request;

initiate a SMS communication dialog with the SMS device to collect data corresponding to the data policy;

determine whether the data policy indicates a need for a dialog with a hybrid device; and

responsive to determining that the data policy indicates a need for a dialog with a hybrid device, initiate a non-SMS communication dialog with a hybrid device corresponding to the collected data.

2. The system of claim 1, wherein the hybrid communications manager is executable to transmit a series of SMS dialog requests to the SMS device, each SMS dialog request requesting a particular information component corresponding to the data policy.

3. The system of claim 2, wherein the hybrid communications manager is executable to, responsive to each SMS dialog request, receive and store an SMS dialog response including data corresponding to a respective information component of the data policy.

4. The system of claim 1, wherein the hybrid communications manager is executable to:

process the collected data based on application logic; and

communicate the processed data to the hybrid device via the non-SMS communication dialog.

5. The system of claim 1, wherein the hybrid communications manager is executable to:

process the collected data based on application logic; and

communicate the processed data to a network server.

6. The system of claim 1, wherein the hybrid communications manager is executable to:

responsive to receiving a query from the hybrid device based on the non-SMS communication dialog with the hybrid device, generate an SMS query message based on the query; and

communicate the SMS query message to the SMS device.

7. A computer program product for converged dialog in hybrid mobile applications, the computer program product comprising:

a computer readable storage device having computer readable program code embodied therewith, the computer readable program code comprising computer readable program code configured to;

responsive to receiving a short message service (SMS) request from an SMS device, determine a data policy corresponding to the request;

initiate a SMS communication dialog with the SMS device to collect data corresponding to the data policy;

determine whether the data policy indicates a need for a dialog with a hybrid device; and

responsive to determining that the data policy indicates a need for a dialog with a hybrid device, initiate a non-SMS communication dialog with a hybrid device corresponding to the collected data, the non-SMS communication dialog comprising a non-SMS message invoking an application residing on the hybrid device associated with the data collected from the SMS device.

8. The computer program product of claim 7, wherein the computer readable program code is configured to, responsive to receiving the SMS request from the SMS device, authenticate an identity of a user of the SMS device.

9. The computer program product of claim 7, wherein the computer readable program code is configured to transmit a series of SMS dialog requests to the SMS device, each SMS dialog request requesting a particular information component corresponding to the data policy.

10. The computer program product of claim 9, wherein the computer readable program code is configured to, responsive to each SMS dialog request, receive and store an SMS dialog response including data corresponding to a respective information component of the data policy.

11. The computer program product of claim 7, wherein the computer readable program code is configured to:

process the collected data based on application logic; and

communicate the processed data to the hybrid device via the non-SMS communication dialog.

12. The computer program product of claim 11, wherein the computer readable program code is configured to:

responsive to receiving a query from the hybrid device based on the non-SMS communication dialog with the hybrid device, generate an SMS query message based on the query; and

communicate the SMS query message to the SMS device.

13. A system, comprising:

a processor;

a short message service (SMS) plugin executable by the processor and operable to receive a service request from a SMS device; and

a SMS dialog manager executable by the processor and operable to, in response to being invoked by the SMS plugin;

initiate a SMS communication dialog with the SMS device to collect data to authenticate an identity of a user of the SMS device;

authenticate the identity of the user of the SMS device; and

responsive to authenticating the identity of the user of the SMS device, obtain a data policy for the service request from a SMS dialog component, the SMS dialog manager further operable to initiate a SMS communication dialog with the SMS device to collect data from the SMS device corresponding to the data policy; and

wherein the SMS dialog component is operable to receive collected data from the SMS dialog manager and, responsive to determining that the data policy indicates a need for a dialog with a hybrid device, initiate a non-SMS communication dialog with a hybrid device corresponding to the collected data, the non-SMS communication dialog comprising a non-SMS message from the dialog manager invoking an application residing on the hybrid device associated with the data collected from the SMS device.

14. The system of claim 13, wherein the SMS plugin is operable to receive at least one of a hypertext transmission protocol (HTTP) or hypertext transmission protocol secure (HTTPS) post from a SMS gateway indicating the service request.

15. The system of claim 13, wherein the SMS dialog manager is operable to, responsive to receiving a query from the hybrid device based on the non-SMS communication dialog with the hybrid device, generate a SMS query message based on the query and communicate the SMS query message to the SMS device.

16. The system of claim 13, wherein the SMS dialog manager is operable to authenticate an identity of a user of the SMS device.