Independent source recording

• US 8,738,162 B1
• Filed: 08/30/2010
• Issued: 05/27/2014
• Est. Priority Date: 01/05/2005
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Blair, Christopher Douglas, Heap, Richard Laurence
• Primary Examiner(s): Flanders, Andrew C
• Application Number:
  US12/870,908
• Time in Patent Office: 1,366 Days
• Field of Search: 379/88.22, 379/112.01, 379/113, 381/119, 704/201, 704/207, 704/208, 704/246, 704/251, 700/94
• US Class Current: 700/94
• CPC Class Codes: G11B 20/10527 Audio or video recording; Data buffering arrangements G11B20/12 - G11B20/18 take precedence
• CPC Class Codes: G11B 2020/10546 specifically adapted for audio data
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements

Abstract

Systems and methods for recording multiple channels of incoming data. A system and method can receive data streams from a number of sources and distribute the data streams to a number of users. The plurality of data streams are stored in a storage device for later redistribution.

Claims

1. A system for recording multiple channels of incoming data, the device comprising:

a server including;

a terminal interface card that receives data streams from a plurality of sources;

a duplication subsystem that creates an independent copy of each of the data streams;

a system configuration store that stores settings associated with a plurality of workstations, the settings indicating audio levels at each of the plurality of workstations; and

a mixing subsystem that creates a mixed data stream from the data streams that is distributed to a predetermined one of the plurality of workstations in accordance with the settings; and

a storage subsystem that receives the independent copy of each of the data streams and the settings associated each of the plurality of workstations, wherein the system is configured to use recording logic that enables the recording system to tap individual source information streams passing through the server, and further wherein the server and recording logic are configured such that a portion of the system can be broken, while still enabling the server and recording logic to operate properly;

wherein the independent copy of each of the data streams is associated with the predetermined one of the plurality of workstations in the storage subsystem by a first identifier of a source of the independent copy and a second identifier of the predetermined one of the plurality of workstations.

2. The system of claim 1, wherein the storage subsystem is configured to store the independent copy in a non-volatile memory for later retrieval and playback.

3. The system of claim 2, wherein the storing of the independent copy of each of the data streams avoids superfluous copies of the data streams.

4. The system of claim 1, wherein the predetermined one of the plurality of workstations receives the mixed data stream at an audio level specified by the settings.

5. The system of claim 1, wherein the settings are used by a playback subsystem such that the independent copy is played-back in accordance with what a user of the predetermined one of the workstations heard in real-time.

6. The system of claim 1, wherein the server creates a transient copy of the independent copy which is compressed and forwarded to the storage subsystem.

7. The system of claim 1, wherein each of the plurality of workstations individually stores its own unique settings.

8. The system of claim 1, wherein plural mixed streams are distributed to the predetermined one of the plurality of workstations.

9. A method for recording multiple channels of incoming data, comprising:

storing settings associated with a plurality of workstations in a system configuration store, the settings indicating audio levels at each of the plurality of workstations;

receiving data streams from a plurality of sources at a server;

creating an independent copy of each of the data streams at the server;

creating a mixed data stream from the data streams that is distributed to a predetermined one of the plurality of workstations in accordance with the settings by the server; and

storing the independent copy of each of the data streams and the settings associated each of the plurality of workstations in a storage subsystem, the independent copy of each of the data streams being associated with the predetermined one of the plurality of workstations in the storage subsystem by a first identifier of a source of the independent copy and a second identifier of the predetermined one of the plurality of workstations, wherein the system is configured to use recording logic that enables the recording system to tap individual source information streams passing through the server, and further wherein the server and recording logic are configured such that a portion of the system can be broken, while still enabling the server and recording logic to operate properly.

10. The method of claim 9, further comprising storing the independent copy in a non-volatile memory for later retrieval and playback.

11. The method of claim 10, further comprising storing the independent copy of each of the data streams to avoid superfluous copies of the data streams.

12. The method of claim 9, further comprising providing the mixed data stream at an audio level specified by the settings to the predetermined one of the plurality of workstations.

13. The method of claim 9, further comprising applying the settings to the independent copy to play-back what a user of the predetermined one of the workstations heard in real-time.

14. The method of claim 9, further comprising creating a transient copy of the independent copy that is compressed and forwarded to the storage subsystem.

15. The method of claim 9, further comprising storing unique settings at each of the plurality of workstations.

16. The method of claim 9, further comprising distributing plural mixed streams to the predetermined one of the plurality of workstations.

17. A method of recording transactions in a trading room environment, the method comprising the steps of:

receiving a plurality of data streams from sources used by traders while making trades;

identifying a recipient trader for the plurality of data streams;

distributing the data stream to a workstation associated with the identified recipient trader, the workstation being configured in accordance with settings that indicate audio levels at the workstation; and

independently recording the data streams destined for the identified recipient trader with a designation of the identified recipient trader and a source of the data streams to a storage device configured for retrieval of stored data streams, wherein the system is configured to use recording logic that enables the recording system to tap individual source information streams passing through the server and further wherein the server and recording logic are configured such that a portion of the system can be broken, while still enabling the server and recording logic to operate properly.

18. The method of claim 17, further comprising mixing the data streams into a mixed data stream that is distributed to the workstation.

19. The method of claim 17, wherein the recording step further comprises reducing superfluous copies of the data streams and storage space used by the storage device.

20. The method of claim 17, further comprising providing a recorded data streams over a network to one or more workstations based upon a request that uses the designation.